Emerging Technology

The Power of the Engaged Customer: Personalized, Multichannel, Government Experiences

May 1, 2022

The Power of the Engaged Customer: Personalized, Multichannel, Government Experiences
Customer experience (CX) in government is about more than any single web form, survey, portal, or online claims submission. CX also considers the perceptions, preferences, and sentiments for an individual, business, or organization as they interact across the various channels of an agency’s program or service.

Spotlight

City of Winooski, Vermont

The City of Winooski was established on March 7, 1922. We are located in Northwest Vermont, just across the Winooski River from Burlington at the heart of Chittenden County. Winooski’s 1.43 square miles is home to about 7,300 residents. Our award-winning “Smart Growth” downtown, beautiful Winooski River, and vibrant business sector make Winooski a very dynamic and exciting place to live and work. We are also proud to be a designated Refugee Resettlement community and home to many diverse newcomers to our country. As the most diverse community in the state, and with over 30 languages spoken by residents, our community offers a cultural richness not available in many other places in Vermont.

OTHER WHITEPAPERS
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The Role of Monopoly in America’s Prescription Drug Crisis

whitePaper | December 10, 2019

The Trump administration, members of Congress from both parties, and many states have introduced proposals to combat high drug prices. Too often missing from these reform efforts, however, is a clear understanding of a root cause of the crisis: the suppression of fair market competition through various forms of monopoly. This white paper examines and proposes solutions for the two main ways that monopoly drives up the costs and lowers the quality of prescription drugs: increasing corporate concentration in the pharmaceutical industry, and the monopoly markets for individual drugs created by a deeply flawed and increasingly abused patent and regulatory system.

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Cybersecurity Modernization - Transform Government While Controlling Business Risk

whitePaper | December 17, 2019

Moving systems to the cloud, introducing mobile devices into the workforce, investing in smart city projects and undergoing other modernization efforts can introduce risk if agencies can't sufficiently protect their data. According to a recent survey, 92 percent of government respondents will use sensitive data in an advanced technology within the year, yet 96 percent consider themselves "vulnerable."

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Appian Government Cloud Security and Availability

whitePaper | March 14, 2022

Appian Government Cloud (AGC) is a cloud service offering with a DISA Provisional Authorization (PA) at Impact Level 5 (IL5). US Department of Defense Mission Owners can leverage the AGC PA to reduce their security responsibilities and accelerate their Authority to Operate (ATO) for cloud applications. Applications deployed on AGC are built using the Appian Low-Code Platform

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Best Practices for SharePoint Governance

whitePaper | September 30, 2022

SharePoint offers a comprehensive portal and information management platform which has over the years expanded to become a complete information management platform. When SharePoint is deployed with a mature project management process, clear governance, and a commitment to on-going excellence, it becomes a productive tool to solve the problems faced by information workers. It offers a simple method to find, manage, and gather information across multiple sources. When combined with other Microsoft technology offerings, SharePoint becomes the modern workplace's best information management platform.

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IT Modernization

whitePaper | January 28, 2022

Goals and processes for improving existing technology infrastructure and avoiding the risks associated with outdated systems: a roadmap for IT Modernization within the Federal Government

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Accelerating Your Zero Trust Journey in Federal Government

whitePaper | April 19, 2022

Zero Trust is a strategic approach to cybersecurity that secures an organization by eliminating implicit trust and continuously validating every stage of digital interaction. It’s a way for government agencies and departments to build resilience into their IT environments.

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Spotlight

City of Winooski, Vermont

The City of Winooski was established on March 7, 1922. We are located in Northwest Vermont, just across the Winooski River from Burlington at the heart of Chittenden County. Winooski’s 1.43 square miles is home to about 7,300 residents. Our award-winning “Smart Growth” downtown, beautiful Winooski River, and vibrant business sector make Winooski a very dynamic and exciting place to live and work. We are also proud to be a designated Refugee Resettlement community and home to many diverse newcomers to our country. As the most diverse community in the state, and with over 30 languages spoken by residents, our community offers a cultural richness not available in many other places in Vermont.

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