The Ultimate Guide to Government CX

December 26, 2019

Transforming the way governments serve the public is about more than choosing the right technologies. This level of change requires agencies to rethink how they engage their customers — from citizens and external partners to the frontline employees assisting the public.

Spotlight

Beaufort County

Beaufort County, SC, is located between Charleston, SC, and Savannah, GA. The County Seat is located in the City of Beaufort. Other municipalities in Beaufort County are the towns of Bluffton, Port Royal, and Hilton Head Island, as well as the communities of Fripp Island, St. Helena, Yemassee. Beaufort County Government provides services such as Parks and Leisure, The Beaufort County Channel, The Register of Deeds, The County's Library System and the Sheriff's Department.

OTHER WHITEPAPERS
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Cloud Security: A Guide for Government Decision-makers

whitePaper | October 5, 2022

Cloud is helping to modernize government services and transform citizen interactions. But cloud security hasn’t kept up with the pace of cloud adoption. Ensuring a secure, compliant environment in the cloud is critical— particularly for public-sector organizations that collect, store and manage highly sensitive data on behalf of their citizens.

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ForgeRock Identity Cloud

whitePaper | April 18, 2022

ForgeRock, the leader in digital identity management, helps customers safely and simply access the connected world. We offer a complete IAM platform to help customers transform how they can build trusted relationships with people, services, and things. Customers can monetize these relationships, address stringent regulations for privacy and consent (GDPR, HIPAA, Open Banking, etc.), and leverage the internet of things with ForgeRock. We serve hundreds of brands, including Morningstar, Vodafone, GEICO, Toyota, and Pearson, as well as governments like Norway and Canada.

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National Cyber-Informed Engineering Strategy

whitePaper | June 15, 2022

In today’s increasingly interconnected world, America’s safety and well-being depend on cybersecurity. That’s why President Biden considers hardening the nation against cyberattacks a top priority for his administration—and one that has only grown in importance as the country embarks on the biggest buildout of critical infrastructure and manufacturing capacity in a generation. Each stage of the clean energy transformation that will bringwith it an opportunity and an imperative to further increase security, reliability, and resilience in American’s energy sector. The Cyber-Informed Engineering (CIE) Strategy shows us how we can seize the opportunity to address these challenges.

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GOVERNMENT WHITE PAPER ON THE REPORT OF THE TRUTH RECONCILIATION AND REPARATIONS COMMISSION

whitePaper | May 25, 2022

On 22 July 1994, then 29-year-old army lieutenant Yahya Abdul-Aziz Jemus Junkung Jammeh came to power through a military coup d’état – having ousted the democratically elected President Sir Dawda Kairaba Jawara. For 22 years, Yahya Jammeh ruled The Gambia with an iron fist. During his regime, extrajudicial killings, rape, torture, enforced disappearances, and numerous grievous human rights violations became part and parcel of his military Junta.

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Funding the Global Benefits to Biopharmaceutical Innovation

whitePaper | February 12, 2020

Both the U.S. Government and biopharmaceutical industry have been central engines for developing new medical treatments and cures, thereby lowering the effective price of better health for patients worldwide. The sector has done so by being both the world leader in these biopharmaceutical cures and treatments as well as the source of the returns that are required to fund new medical R&D investments.

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IT Modernization

whitePaper | January 28, 2022

Goals and processes for improving existing technology infrastructure and avoiding the risks associated with outdated systems: a roadmap for IT Modernization within the Federal Government

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Spotlight

Beaufort County

Beaufort County, SC, is located between Charleston, SC, and Savannah, GA. The County Seat is located in the City of Beaufort. Other municipalities in Beaufort County are the towns of Bluffton, Port Royal, and Hilton Head Island, as well as the communities of Fripp Island, St. Helena, Yemassee. Beaufort County Government provides services such as Parks and Leisure, The Beaufort County Channel, The Register of Deeds, The County's Library System and the Sheriff's Department.

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