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3 ways digital transformation makes governments more responsive

NGOZI NWOKO | April 14, 2021 | 190 views

COVID-19 placed enormous demands on government services—demands that are not likely to go away. Moreover, the private sector now looks to government to facilitate the data transparency, digital processes, and data security needed to fuel recovery. Governments now understand those old ways of doing business no longer work. They need to become agile and flexible to meet today’s needs. Some were moved in that direction by the unexpected demands of the pandemic. For others, COVID-19 simply accelerated their digital transformation journey that was already underway.

Spotlight

Township of Langley

Municipal Government for the Township of Langley, BC. Our community is located in the Fraser Valley with quick and efficient access to Metro Vancouver, Whistler, and to international USA border. As municipal government, we are responsible for providing the day-to-day necessities in an efficient, effective and fiscally responsible way that our residents rely on.

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EMERGING TECHNOLOGY

How Can State and Local Agencies Better Collaborate on Cybersecurity?

Article | July 16, 2022

Some state governments, such as Massachusetts, have established formal plans to work with localities within their states on cybersecurity. However, as ransomware attacks proliferate across the country and strike big cities and small towns alike, state-level organizations say there needs to be greater IT security coordination between states and municipalities. Last month, the National Governors Association and the National Association of State Chief Information Officers released a report, “Stronger Together: State and Local Cybersecurity Collaboration,” designed to showcase best practices for such collaboration.

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EMERGING TECHNOLOGY, GOVERNMENT BUSINESS

Bill Offers $400M for State, Local Government Cybersecurity

Article | October 7, 2022

With state and local governments beset by a precipitous rise in cyberattacks, new federal legislation might provide some necessary cover where needed. The State and Local Cybersecurity Improvement Act would create a grant program worth $400 million to finance cybersecurity efforts in communities across the country, according to a release. Eligible communities would be able to apply for funds, provided through the Department of Homeland Security, which would be allocated to assist in areas like vulnerability scanning and testing, cyberworkforce development and intelligence sharing, according to the bill text.

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U.S. Air Force and Microsoft partner to empower airmen with modern IT

Article | May 27, 2021

The U.S. Air Force is breaking the glass as a leader in harnessing the power of cloud, rapidly rolling out modern services to enable airmen to advance the mission through more effective collaboration. As part of their digital transformation journey to achieve global access, persistence, and awareness for the 21st century, the U.S. Air Force is deploying targeted workloads that allow airmen to focus on their missions rather than spending time managing IT infrastructure.

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How 3 U.S. government agencies use Smartsheet to achieve their missions

Article | February 10, 2020

Federal government agencies use Smartsheet Gov, a work execution platform designed especially for government agencies, to make work processes more speedy and effective, empower their workers to have higher visibility into information and metrics, and ultimately achieve more. Federal agencies are looking for ways to drive efficiencies, break down silos, reduce costs, and ultimately to achieve their missions. Read on to learn from three organizations about how the Smartsheet Gov platform helps them manage information, projects, programs, and processes.

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EMERGING TECHNOLOGY

The Advantages of Introducing 5G to the Federal Government

Article | July 16, 2022

Some state governments, such as Massachusetts, have established formal plans to work with localities within their states on cybersecurity. However, as ransomware attacks proliferate across the country and strike big cities and small towns alike, state-level organizations say there needs to be greater IT security coordination between states and municipalities. Last month, the National Governors Association and the National Association of State Chief Information Officers released a report, “Stronger Together: State and Local Cybersecurity Collaboration,” designed to showcase best practices for such collaboration.

Read More
EMERGING TECHNOLOGY, GOVERNMENT BUSINESS

How Does Government Operations Continuity Help Them Perform Better?

Article | October 7, 2022

With state and local governments beset by a precipitous rise in cyberattacks, new federal legislation might provide some necessary cover where needed. The State and Local Cybersecurity Improvement Act would create a grant program worth $400 million to finance cybersecurity efforts in communities across the country, according to a release. Eligible communities would be able to apply for funds, provided through the Department of Homeland Security, which would be allocated to assist in areas like vulnerability scanning and testing, cyberworkforce development and intelligence sharing, according to the bill text.

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5 (free) things governments can do to reposition for the future

Article | May 27, 2021

The U.S. Air Force is breaking the glass as a leader in harnessing the power of cloud, rapidly rolling out modern services to enable airmen to advance the mission through more effective collaboration. As part of their digital transformation journey to achieve global access, persistence, and awareness for the 21st century, the U.S. Air Force is deploying targeted workloads that allow airmen to focus on their missions rather than spending time managing IT infrastructure.

Read More

How 3 U.S. government agencies use Smartsheet to achieve their missions

Article | February 10, 2020

Federal government agencies use Smartsheet Gov, a work execution platform designed especially for government agencies, to make work processes more speedy and effective, empower their workers to have higher visibility into information and metrics, and ultimately achieve more. Federal agencies are looking for ways to drive efficiencies, break down silos, reduce costs, and ultimately to achieve their missions. Read on to learn from three organizations about how the Smartsheet Gov platform helps them manage information, projects, programs, and processes.

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Spotlight

Township of Langley

Municipal Government for the Township of Langley, BC. Our community is located in the Fraser Valley with quick and efficient access to Metro Vancouver, Whistler, and to international USA border. As municipal government, we are responsible for providing the day-to-day necessities in an efficient, effective and fiscally responsible way that our residents rely on.

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EMERGING TECHNOLOGY, CYBERSECURITY

ECS Wins $19M Contract With Defense Manpower Data Center

ECS | March 21, 2023

ECS, a leader in advanced technology, science, and digital transformation solutions, has won a five-year $19M contract with the Defense Manpower Data Center (DMDC) within the U.S. Department of Defense (DoD). A leader in DoD identity management, the DMDC maintains DoD databases, supports the information requirements of the Office of the Under Secretary of Defense for Personnel & Readiness, and oversees DoD personnel programs and research. ECS will support the digital transformation of the DMDC by optimizing existing instances of ServiceNow ― the digital workflow management platform ― and ensuring the success of new implementations. By providing operations and maintenance services, architectural design, development, and implementation services, ECS will bring new capabilities to the DMDC and transform legacy IT applications. ECS adds this DMDC project to a lengthy list of successful ServiceNow deployments it has undertaken for the DoD and federal civilian clients. These include: the Army, Air Force, Space Force, Defense Information Systems Agency, several DoD Fourth Estate agencies, Department of Commerce, Department of Homeland Security, Department of the Treasury, U.S. Postal Service, and Environmental Protection Agency. “ECS is excited to support the critical mission of the DMDC,” said John Heneghan, president of ECS. “We’ll use our ServiceNow expertise to help the agency reduce workflow complexity, boost productivity, and offer improved services to uniformed service members, veterans, and families around the world.” “As a ServiceNow Elite partner, ECS leverages the full power of the platform to support the DMDC’s digital transformation,” said Martin Burke, vice president of Integrated Solutions at ECS. “ECS will help DMDC reengineer and modernize every one of its business and IT processes, using the powerful features and flexibility of the ServiceNow platform.” About ECS ECS, ASGN’s federal government segment, delivers advanced solutions in cloud, cybersecurity, data and artificial intelligence (AI), application and IT modernization, science, and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence, and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,800 employees throughout the United States. About ASGN Incorporated ASGN Incorporated (NYSE: ASGN) is a leading provider of IT services and professional solutions, including technology, creative, and digital, across the commercial and government sectors. ASGN helps leading corporate enterprises and government organizations develop, implement, and operate critical IT and business solutions through its integrated offering of professional staffing and IT solutions.

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EMERGING TECHNOLOGY

Surfacide® Awarded U.S. General Services Administration (GSA) Contract

Surfacide | March 20, 2023

Surfacide, an industry leader in UV-C low-level disinfection technology, announced today that it has been awarded a Multiple Award Schedule (MAS) contract by the U.S. General Services Administration (GSA). This contract will allow government customers and federal agencies to easily procure Surfacide's Helios® UV-C disinfection systems for their healthcare facilities. As a GSA Schedule Contractor, Surfacide has met all the requirements to sell to the federal government, making the federal purchasing process faster and more cost-effective for government agencies. Government buyers will now be able to access Surfacide products through GSA Advantage!, the government's premier online shopping superstore. The Surfacide Helios system is the only patented, low-level UV-C disinfection solution to use a trio of light emitting 'robots' simultaneously, significantly reducing bacteria and virus on colonized surfaces. The Helios system provides UV-C energy to more exposed areas than single devices—boosting power, dosage and efficacy in a single cycle. The system can be easily moved and configured within different high-impact areas of a hospital or clinic such as patient rooms, patient bathrooms, ORs, outpatient/ambulatory surgery, burn units, labor & delivery, isolation rooms, etc. "As a GSA Schedule Contractor, we now have the stamp of approval stating that we've met all the requirements to sell to the federal government, giving us a huge benefit in the federal purchasing process," said Gunner Lyslo, CEO & Founder of Surfacide. "We're proud to have been awarded this GSA MAS contract and are excited to provide our innovative UV-C disinfection technology to government customers more efficiently." Surfacide is rapidly growing and has become widely adopted in the VA space. After seeing the benefits of Surfacide's scientifically-proven technology, more and more VA facilities are transitioning from single emitters to Surfacide's patented triple-emitter Helios System. About Surfacide Founded in 2010, Surfacide is a UV technology and infection solutions company producing scientifically proven, hospital-grade UV devices. Surfacide's award-winning Helios® System is the world's only patented, triple emitter 'robotic' UV light solution to rapidly reduce bioburden and pathogens. A trusted partner in infection prevention, Surfacide has been deployed in over 600 leading hospitals, nursing homes, dental offices, fire stations, prisons, police stations, commercial office spaces, hotels and public venues worldwide. Surfacide LLC is proud to be American-made and manufactured in Waukesha, WI.

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EMERGING TECHNOLOGY, GOVERNMENT BUSINESS

Verint and Carahsoft Partner to Deliver Digital-First Citizen Engagement Solutions to Federal, State and Local Governments across the U.S.

Carahsoft | March 17, 2023

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced its partnership with Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®. Under the agreement Carahsoft will serve as Verint’s Public Sector Distributor, making the company’s citizen engagement solutions available to the public sector through Carahsoft’s reseller partners, NASA Solutions for Enterprise-Wide Procurement (SEWP) V and Information Technology Enterprise Solutions – Software 2 (ITES-SW2) contracts. “Government agencies are immersed in a worldwide trend to improve their digital IQ and citizen engagement as reliance on government websites and content continues to expand. Consequently, leading global brands are meeting consumers where they want, when they want, and citizens expect this same level of service from government agencies,” says Verint’s John Bourne, senior vice president, global channels and alliances. “Verint’s partnership with Carahsoft will help the public sector meet these challenges by extending the reach of our customer engagement solutions through Carahsoft’s extensive reseller network.” There are a number of government initiatives in place today that are driving the need for improved digital services and making citizen engagement a top priority. These include President Biden’s Executive Order #14058 (Transforming Customer Experience & Service Delivery to Rebuild Trust in Government) which focuses on transforming federal customer experience and service delivery to rebuild trust in government; and the Federal Risk and Authorization Management Program (FedRAMP) that simplifies security for the digital age by providing a standardized approach to security for the cloud. Verint solutions are FedRAMP Moderate/IL4 authorized, which comes on the heels of more than 20 years helping hundreds of agencies and departments around the world measure and improve citizen satisfaction. “Forward-thinking government and public sector agencies are continually improving their customer engagement tools to provide a seamless digital experience for citizens,” said Michael Shrader, vice president of Intelligence and Innovative Solutions at Carahsoft. “With the addition of Verint to our Customer Experience and Engagement portfolio, agencies will be able to address various challenges, increase efficiency and promote rapid change across every citizen experience. We look forward to working with Verint and our reseller partners to help our joint customers deploy all the capabilities of the Verint Customer Engagement Platform.” The Verint Customer Engagement Platform helps organizations adapt and improve their operations in days, not months or years. It works across the organization, breaking down the barriers that exist between departments and operations. Verint technology enables people and bots to work together seamlessly from anywhere. The Verint Platform open architecture allows organizations to leverage existing investments in new ways. Verint solutions provide agencies with the data needed to surface and act on insights in real time to enhance customer experiences and efficiency, which ultimately drive continuous improvement. With Verint, organizations can create highly differentiated experiences, drive enduring relationships with their constituents and effectively navigate the disruption and constant change government agencies are experiencing. About Carahsoft Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Customer Experience, Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. About Verint Verint® (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.

Read More

EMERGING TECHNOLOGY, CYBERSECURITY

ECS Wins $19M Contract With Defense Manpower Data Center

ECS | March 21, 2023

ECS, a leader in advanced technology, science, and digital transformation solutions, has won a five-year $19M contract with the Defense Manpower Data Center (DMDC) within the U.S. Department of Defense (DoD). A leader in DoD identity management, the DMDC maintains DoD databases, supports the information requirements of the Office of the Under Secretary of Defense for Personnel & Readiness, and oversees DoD personnel programs and research. ECS will support the digital transformation of the DMDC by optimizing existing instances of ServiceNow ― the digital workflow management platform ― and ensuring the success of new implementations. By providing operations and maintenance services, architectural design, development, and implementation services, ECS will bring new capabilities to the DMDC and transform legacy IT applications. ECS adds this DMDC project to a lengthy list of successful ServiceNow deployments it has undertaken for the DoD and federal civilian clients. These include: the Army, Air Force, Space Force, Defense Information Systems Agency, several DoD Fourth Estate agencies, Department of Commerce, Department of Homeland Security, Department of the Treasury, U.S. Postal Service, and Environmental Protection Agency. “ECS is excited to support the critical mission of the DMDC,” said John Heneghan, president of ECS. “We’ll use our ServiceNow expertise to help the agency reduce workflow complexity, boost productivity, and offer improved services to uniformed service members, veterans, and families around the world.” “As a ServiceNow Elite partner, ECS leverages the full power of the platform to support the DMDC’s digital transformation,” said Martin Burke, vice president of Integrated Solutions at ECS. “ECS will help DMDC reengineer and modernize every one of its business and IT processes, using the powerful features and flexibility of the ServiceNow platform.” About ECS ECS, ASGN’s federal government segment, delivers advanced solutions in cloud, cybersecurity, data and artificial intelligence (AI), application and IT modernization, science, and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence, and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,800 employees throughout the United States. About ASGN Incorporated ASGN Incorporated (NYSE: ASGN) is a leading provider of IT services and professional solutions, including technology, creative, and digital, across the commercial and government sectors. ASGN helps leading corporate enterprises and government organizations develop, implement, and operate critical IT and business solutions through its integrated offering of professional staffing and IT solutions.

Read More

EMERGING TECHNOLOGY

Surfacide® Awarded U.S. General Services Administration (GSA) Contract

Surfacide | March 20, 2023

Surfacide, an industry leader in UV-C low-level disinfection technology, announced today that it has been awarded a Multiple Award Schedule (MAS) contract by the U.S. General Services Administration (GSA). This contract will allow government customers and federal agencies to easily procure Surfacide's Helios® UV-C disinfection systems for their healthcare facilities. As a GSA Schedule Contractor, Surfacide has met all the requirements to sell to the federal government, making the federal purchasing process faster and more cost-effective for government agencies. Government buyers will now be able to access Surfacide products through GSA Advantage!, the government's premier online shopping superstore. The Surfacide Helios system is the only patented, low-level UV-C disinfection solution to use a trio of light emitting 'robots' simultaneously, significantly reducing bacteria and virus on colonized surfaces. The Helios system provides UV-C energy to more exposed areas than single devices—boosting power, dosage and efficacy in a single cycle. The system can be easily moved and configured within different high-impact areas of a hospital or clinic such as patient rooms, patient bathrooms, ORs, outpatient/ambulatory surgery, burn units, labor & delivery, isolation rooms, etc. "As a GSA Schedule Contractor, we now have the stamp of approval stating that we've met all the requirements to sell to the federal government, giving us a huge benefit in the federal purchasing process," said Gunner Lyslo, CEO & Founder of Surfacide. "We're proud to have been awarded this GSA MAS contract and are excited to provide our innovative UV-C disinfection technology to government customers more efficiently." Surfacide is rapidly growing and has become widely adopted in the VA space. After seeing the benefits of Surfacide's scientifically-proven technology, more and more VA facilities are transitioning from single emitters to Surfacide's patented triple-emitter Helios System. About Surfacide Founded in 2010, Surfacide is a UV technology and infection solutions company producing scientifically proven, hospital-grade UV devices. Surfacide's award-winning Helios® System is the world's only patented, triple emitter 'robotic' UV light solution to rapidly reduce bioburden and pathogens. A trusted partner in infection prevention, Surfacide has been deployed in over 600 leading hospitals, nursing homes, dental offices, fire stations, prisons, police stations, commercial office spaces, hotels and public venues worldwide. Surfacide LLC is proud to be American-made and manufactured in Waukesha, WI.

Read More

EMERGING TECHNOLOGY, GOVERNMENT BUSINESS

Verint and Carahsoft Partner to Deliver Digital-First Citizen Engagement Solutions to Federal, State and Local Governments across the U.S.

Carahsoft | March 17, 2023

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced its partnership with Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®. Under the agreement Carahsoft will serve as Verint’s Public Sector Distributor, making the company’s citizen engagement solutions available to the public sector through Carahsoft’s reseller partners, NASA Solutions for Enterprise-Wide Procurement (SEWP) V and Information Technology Enterprise Solutions – Software 2 (ITES-SW2) contracts. “Government agencies are immersed in a worldwide trend to improve their digital IQ and citizen engagement as reliance on government websites and content continues to expand. Consequently, leading global brands are meeting consumers where they want, when they want, and citizens expect this same level of service from government agencies,” says Verint’s John Bourne, senior vice president, global channels and alliances. “Verint’s partnership with Carahsoft will help the public sector meet these challenges by extending the reach of our customer engagement solutions through Carahsoft’s extensive reseller network.” There are a number of government initiatives in place today that are driving the need for improved digital services and making citizen engagement a top priority. These include President Biden’s Executive Order #14058 (Transforming Customer Experience & Service Delivery to Rebuild Trust in Government) which focuses on transforming federal customer experience and service delivery to rebuild trust in government; and the Federal Risk and Authorization Management Program (FedRAMP) that simplifies security for the digital age by providing a standardized approach to security for the cloud. Verint solutions are FedRAMP Moderate/IL4 authorized, which comes on the heels of more than 20 years helping hundreds of agencies and departments around the world measure and improve citizen satisfaction. “Forward-thinking government and public sector agencies are continually improving their customer engagement tools to provide a seamless digital experience for citizens,” said Michael Shrader, vice president of Intelligence and Innovative Solutions at Carahsoft. “With the addition of Verint to our Customer Experience and Engagement portfolio, agencies will be able to address various challenges, increase efficiency and promote rapid change across every citizen experience. We look forward to working with Verint and our reseller partners to help our joint customers deploy all the capabilities of the Verint Customer Engagement Platform.” The Verint Customer Engagement Platform helps organizations adapt and improve their operations in days, not months or years. It works across the organization, breaking down the barriers that exist between departments and operations. Verint technology enables people and bots to work together seamlessly from anywhere. The Verint Platform open architecture allows organizations to leverage existing investments in new ways. Verint solutions provide agencies with the data needed to surface and act on insights in real time to enhance customer experiences and efficiency, which ultimately drive continuous improvement. With Verint, organizations can create highly differentiated experiences, drive enduring relationships with their constituents and effectively navigate the disruption and constant change government agencies are experiencing. About Carahsoft Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Customer Experience, Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. About Verint Verint® (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.

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