As Seen At: Presidio Dialogues Season Opener with Mark Bittner

We’ve just launched the third season of the popular, free cultural programs available at the Presidio Officers’ Club! The Officers' Club features a full slate of stimulating talks every Thursday night through Presidio Dialogues, live music through Presidio Sessions, and other Signature events, including what has become a Bay Area favorite, our annual Halloween Dance.

Spotlight

Efficiency Maine Trust

Efficiency Maine is the independent administrator for energy efficiency programs in Maine. Efficiency Maine’s mission is to lower the cost and environmental impacts of energy in Maine by promoting cost-effective energy efficiency and alternative energy systems. Efficiency Maine does this primarily by delivering rebates on the purchase of high-efficiency lights and equipment to help customers save electricity, natural gas and heating fuels throughout the Maine economy. Efficiency Maine is governed by a stakeholder Board of Trustees with oversight from the Maine Public Utilities Commission.

OTHER ARTICLES
Cybersecurity

Public facility corporations provide alternative source of project funding

Article | March 23, 2022

Taxpayers, citizens, and industry leaders may not be totally familiar with Public Facility Corporations (PFCs), but that should change, especially now since public funding for critical projects is at an all-time low. PFCs are becoming somewhat common in many regions of the country. If the legal entity (PFC) is not familiar, here’s a bit of background. A PFC is a nonprofit corporation created by a sponsoring governmental entity — a city, county, school district, housing authority, or special district. PFCs have broad powers over public facilities, including financing, acquisition, construction, rehabilitation, renovation and repair. A PFC, once created, has the authority to issue bonds on behalf of its sponsoring public entity and once the bonds are funded, the money can be used in numerous ways. This type of legal entity has gained attention because public officials with critical projects are being forced to seek alternative funding sources. In Texas, public facility corporations are allowed the broadest possible powers to finance or provide for the acquisition, construction and rehabilitation of public facilities at the lowest possible borrowing cost. A sponsor — such as a municipality, county, school district or housing authority — may create one or more of nonprofit public facility corporations. Then, the PFC can issue bonds for the construction of public facilities or finance public facilities or even loan the proceeds of the revenue to other entities for specific purposes. A report that was released by The University of Texas School of Law found that a house bill approved during the 2015 legislative session “expands the authority of public facility corporations and allows the corporation to exercise any power that a nonprofit corporation might exercise and/or grant a leasehold or other possessory interest in a public facility owned by the PFC.” Here’s a bit more background of what is happening in Texas and there are numerous similar examples throughout the country. The El Paso Independent School District (EPISD) several years ago created the EPISD Public Facility Corporation to fund construction of central offices through non-voter approved bonds. The corporation issued more than $29 million in bonds. The plan called for the EPISD to repay the bonds with general fund dollars from the district's general fund. The 2019 Texas Legislative Session ended with a $4 million rider added to the state appropriations budget. The money was provided to the city of Port Aransas to build a $36 million apartment complex for affordable housing. Plans call for the 200-unit complex to be operated by the Port Aransas Public Facility Corporation. The corporation will work in partnership with a private company to develop and manage the property. An investment of approximately $14 million came from the private sector partner, and the Texas Department of Housing and Community Affairs provided an additional $18 million in funding. Site work on the project began in July 2020. Many school districts have created public facility corporations for construction projects for schools, and many municipalities have also used PFCs. The revenue from these types of bonds is sometimes called lease-revenue bonds. They do not require voter approval. Public facility corporations do not have the authority to raise tax rates, but it is possible for a school board to approve a property tax increase to make payments on the bonds sold by a PFC. The city of Tioga, located in the Sherman/Dennison region of Texas, constructed a new high school with funding from a public facility corporation. A collaborative initiative was launched with a lease-purchase agreement which allowed the PFC to hold title to the land and facility until the investment was repaid. At that time, the agreement calls for everything to transfer back to the district. Because the current campus was reaching its maximum capacity, a new high school campus had been a priority for the district and this was the funding mechanism selected. The city of Fate in Rockwell County recently embarked on a public-private partnership to develop an affordable seniors housing community. The projected cost is approximately $30 million. To fund the project, the city created a PFC. Plans are for the city to handle the design, construction, and management of the project in collaboration with the PFC. City leaders will appoint board members to the funding corporation which will then operate the development as a nonprofit. The project is anticipated for completion in January 2022. There are similar types of alternative types of funding options in other parts of the U.S. In Utah, for instance, the Park City Board of Education approved a PFC which will allow the district to secure revenue for a number of master plan projects. The projects have a combined projected cost of $122 million. The school district had considered the funding option of general obligation bonds, which would require voter approval, but elected to create a Local Building Authority (LBA). This funding option will allow them to fund an expansion of a high school facility to accommodate ninth-graders and expand another campus to allow for eighth-grade students. Public officials, legislators, government contractors, and taxpayers all should have an interest in watching PFCs as well as other alternative funding sources. Until traditional public funding becomes more available for critical public projects, there will be a need for various types of funding solutions. Mary Scott Nabers is president and CEO of Strategic Partnerships Inc., a business development company specializing in government contracting and procurement consulting throughout the U.S. Her recently released book, Inside the Infrastructure Revolution: A Roadmap for Building America, is a handbook for contractors, investors and the public at large seeking to explore how public-private partnerships or joint ventures can help finance their infrastructure projects.

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Emerging Technology, Government Business

New funding now flowing to airports nationwide

Article | October 7, 2022

Another round of funding from by the Federal Aviation Administration (FAA) will guarantee the launch of numerous projects at airports throughout the U.S. This particular grant program provides smaller funding amounts, but the funding can augment projects that are part of larger initiatives. U.S. Secretary of Transportation Elaine Chao announced in July that more than $273 million in airport safety and infrastructure funding has been approved for 184 airports in 41 states and six territories. Program details can be found here for airport safety and infrastructure grants. The bulk of the funding, just over $242 million, is provided through the FAA’s Airport Improvement Program, while $31 million is a result of the recent Coronavirus Aid, Relief, and Economic Security (CARES) Act. This funding provides a 100 percent federal cost share for airport projects that fall into the category of infrastructure and/or safety. Projects of numerous types are eligible, but recently approved ones range from runway and taxiway construction to lighting improvements and master plan studies. And, most of the projects are slated to launch within the next year. Projections for increased airline travel in 2021 are strong, and pent-up demand will result in even more upcoming airport projects of all types. Florida Plans for a major renovation at Punta Gorda Airport are underway and will be enhanced by a grant allocation of $471,305. The FAA funding will cover the design phase for renovating the airport’s 7,193-foot-long runway. Construction is slated to begin in 2021. Punta Gorda Airport is off the Gulf Coast north of Fort Myers. Boca Raton Airport received a $694,444 federal grant to update its master plan. This upfront work will outline and prioritize airport improvement projects and expansion plans for the next two decades. Recent conversations have focused on new additions related to lighting, signage, taxiway and runway drainage, and other improvements. The 243-acre airport is in southern Palm Beach County. While Tampa International Airport didn’t receive funding in the most recent round of FAA grants, numerous upcoming projects have been announced. The projects are listed in the airport’s 2021 Proposed Budget. Among those is an elevator modernization project projected to cost approximately $7.4 million. It is slated for the airport’s main terminal. Another technology project covered by a fiscal year 2021 capital commodity plan has a cost allocation of $1.5 million, and an airside A&C shuttle car and control system replacement project totaling $13.2 million is anticipated in the near future. Miami International Airport is working on the solicitation for a new hotel with a 30- to 50-year lease agreement. As the nation’s second-busiest airport, officials hope to partner with a group to construct a “world-class” 350-room hotel. The plans call for the new hotel to be connected by a pedestrian bridge to Concourse D. Amenities will include a restaurant, business center, 20,000-square-foot meeting space for events, and a fitness center. California A small airport off Interstate 5 in northern California has been notified that it will receive funding for renovations. The Dunsmuir Municipal-Mott Airport was awarded $3.2 million to perform critical renovations to the runway and reconstructing the taxiway. City officials were pleased to announce that the airport runway, which has been in disrepair for some time, will now be completely refurbished and made safer. Arkansas Engineering and design work is nearing completion for a new $13 million terminal for Texarkana Regional Airport. The facility, which is located along U.S. 67 east of downtown Texarkana, received $3.6 million in FAA grant funding. Construction of the new terminal is just one part of a larger $34 million project for the airport. Missouri Columbia Regional Airport will extend one of its runways with the help of a $9.9 million federal grant. The Columbia City Council in March approved extending Runway 2-20 from 6,500 feet to 7,400 feet in order to be able to accept larger aircraft and also increase takeoff and stopping distances. City officials estimated the total cost of construction at $11 million, and the city has budgeted an additional $1.1 million for the runway extension project. This project will be launched in 2021. Louisiana Although airports in the state of Louisiana did not receive grant funding from the FAA, the Louis Armstrong New Orleans International Airport is working to finalize its master plan and has numerous projects already slated for the near future. Once the plan is completed, interested contractors will be able to find numerous and diverse improvement and expansion projects outlined. The airport is just south of Interstate 10 and Lake Pontchartrain. Oregon Hillsboro Airport has a $2.8 million construction project planned for early 2021. Officials have announced that a contractor will be selected to reconstruct almost the full length of Taxiway A and connect it to several other taxiways. The work will be performed in conjunction with the FAA and Port of Portland Operations. Georgia The city of Atlanta is scheduled to release a request for proposals (RFP) for on-call engineering services at Hartsfield-Jackson International Airport. An engineering firm will be selected to provide ground surveys in support of upcoming work that will be handled by the city aviation planning and development department. Atlanta’s airport held the distinction of being busier than any other airport in the U.S. in 2019. More than 110 million passengers passed through the airport either departing on or arriving back from airline flights. Although these most recent grant awards will not fund huge airport projects, the funding will enable the launch of thousands of smaller contracting opportunities. Mary Scott Nabers is president and CEO of Strategic Partnerships Inc., a business development company specializing in government contracting and procurement consulting throughout the U.S. Her recently released book, Inside the Infrastructure Revolution: A Roadmap for Building America, is a handbook for contractors, investors and the public at large seeking to explore how public-private partnerships or joint ventures can help finance their infrastructure projects.

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Government Business, Government Finance

How local government scaled up for remote workers

Article | July 12, 2022

The biggest IT challenge local governments faced during the COVID-19 pandemic has been scaling existing infrastructure to accommodate many more workers than they had planned for, IT leaders said during a June 17 panel discussion. “Our remote access solution was originally scaled for a major snow day, not for 3,000 to 4,000 remote users,” Charles Gore, IT security manager for Loudoun County, Va., said during a webinar presented by CompTIA’s Public Technology Institute. “We were looking at 500 users remote. We had to spread the scoping across multiple technologies, which we had, but we needed to very quickly adjust to accommodate the new users.”

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Transit, mobility projects to play vital role in economic recovery

Article | July 15, 2020

As the country battles to recover from COVID-19, transit leaders are calling for the next federal relief package to appropriate substantial funding to allow public transit to play its critical part in the economy’s recovery. In the interim, many of these transit and mobility authorities throughout the nation are moving forward with capital improvement projects already in the pipeline and in various phases of development. They will soon be announcing large projects, especially in quickly growing regions, and their planning documents list upcoming initiatives that range from mid-size construction projects to sprawling billion-dollar programs that focus on aging infrastructure. The following are just a few examples of upcoming projects from tollway and mobility authorities. California Just east of San Francisco, the Tri-Valley-San Joaquin Valley Regional Rail Authority in late June approved $46.8 million in funding for the next stage in Valley Link, a 42-mile light-rail line. This project will connect a planned train station in North Lathrop to an existing station in Pleasanton. Another $13 million previously dedicated to the project paid for conceptual design work that is near completion. Also, elsewhere in the state, the Transportation Corridor Agencies, in coordination with Caltrans, is proposing a $180 million project to add a direct 241/91 Express Connector linking the northbound 241 Toll Road to the eastbound 91 Express Lanes and the westbound 91 Express Lanes to the southbound 241 Toll Road. The connector will alleviate traffic and improve access to toll lanes in Orange and Riverside counties. Texas The Central Texas Regional Mobility Authority has several forthcoming procurements and will be soliciting bids in early August for the third phase of the 183A extension project. This $180 million project will create a 6.6-mile extension of the busy tollway north from Leander to east of Liberty Hill. Construction is expected to begin in early 2021. New Jersey The New Jersey Turnpike Authority has $24 billion in various road and infrastructure projects in its Proposed 2020 Capital Improvement Program released in March 2020. The authority has outlined 24 projects that provide system solutions and upgrades. One of the largest initiatives is a $2.9 billion project to replace approximately 200 bridge decks. Another large undertaking, projected to cost about $1.4 billion, is described as raising a section of Garden State Parkway above a revised 100-year floodplain. Florida Florida’s 2021 budget earmarks $90 million for an ambitious tollway project spanning hundreds of miles. The Multi-use Corridors of Regional Economic Significance, or M-CORES, plan calls for construction of 340 miles of new toll roads by 2030. M-CORES outlines new road infrastructure for three corridors: the Suncoast Connector from Citrus County to Jefferson County; the Northern Turnpike Connector from the northern terminus of Florida’s Turnpike northwest to the Suncoast Parkway; and the Southwest-Central Florida Connector from Collier County to Polk County. Initiated by a state Senate bill in 2019, this is a $10 billion project. Kansas The city of Overland Park and the Kansas Turnpike Authority are conducting a study that could lead to a $300 million project for U.S. 69. City leaders turned to the Turnpike Authority for help with widening the highway which has become the most congested in the state. The collaborative effort would include widening the highway to six lanes, with two of them being tolled. Illinois The Illinois Tollway Authority is closing its bid filing period for a more than $100 million project to reconstruct a section of Interstate 294, and numerous other projects are slated to occur in the next several years. A project to reconstruct the northbound C-D Road has a cost projection of between $25 and $50 million. Another planned project includes demolishing and rebuilding the Southbound Mile Long Bridge with a cost of more than $100 million. Another interesting project outlined involves building ongoing ramps from 75th Street to Interstate 55 which will also cost approximately$100 million. Pennsylvania The Pennsylvania Turnpike Commission (PTC) released a request for information to determine how best to structure procurements to replace and enhance the commission’s tolling Customer Service Center system and customer service operations. A number of contracting opportunities will result from this initiative. The commission is inviting responses from software application development companies with innovative products in the customer relationship management, customer account management, and customer experience spaces. System integrators and/or software developers with expertise in CRM, customer account management, call centers, customer contact systems and CX, and transactional/financial processing and billing systems also are also encouraged to respond. PTC is also interested in input from customer service firms specializing in the design and integration of innovative customer contact systems with new or existing applications. In addition to construction and engineering projects, numerous tollway authorities are moving toward all-electronic toll collections. The Pennsylvania Turnpike Commission moved from toll collectors to all-electronic this year, and the Bay Area Toll Authority suspended in-person toll collecting in March because of COVID-19. This trend will provide numerous opportunities for IT companies in the near future as transit and mobility authorities search for technology solutions to modernize the driving experience on toll roads. Mary Scott Nabers is president and CEO of Strategic Partnerships Inc., a business development company specializing in government contracting and procurement consulting throughout the U.S. Her recently released book, Inside the Infrastructure Revolution: A Roadmap for Building America, is a handbook for contractors, investors and the public at large seeking to explore how public-private partnerships or joint ventures can help finance their infrastructure projects.

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Spotlight

Efficiency Maine Trust

Efficiency Maine is the independent administrator for energy efficiency programs in Maine. Efficiency Maine’s mission is to lower the cost and environmental impacts of energy in Maine by promoting cost-effective energy efficiency and alternative energy systems. Efficiency Maine does this primarily by delivering rebates on the purchase of high-efficiency lights and equipment to help customers save electricity, natural gas and heating fuels throughout the Maine economy. Efficiency Maine is governed by a stakeholder Board of Trustees with oversight from the Maine Public Utilities Commission.

Related News

Emerging Technology

Contentsquare Announces Acceptance into the United Kingdom G-Cloud Framework

Contentsquare | November 16, 2022

Contentsquare, the global leader in digital experience analytics, today announced it has been accepted into the G-Cloud Digital Marketplace by the Crown Commercial Service of the UK Government. Contentsquare is now officially part of the UK Government-Cloud 13 Framework, an online service that helps public sector organizations in the UK implement the latest transformative cloud technologies, quickly and easily. Contentsquare was approved as a Cloud Software supplier to deliver actionable insights and data to help public sector organisations manage the accelerated shift to digital and elevate the online experience for their customers. With much of our lives now online, it has never been more important for public sector actors to deliver seamless, intuitive, trustworthy and accessible digital experiences. Government agencies and public organizations have been doubling down on CX and innovation to meet the rising expectations of consumers. “We are thrilled to have been given the G-Cloud stamp of approval and to have our solution be part of the G-Cloud 13 framework, We are looking forward to partnering with the UK public sector to help transform online services and deliver more seamless, more rewarding — and ultimately more human — experiences to their customers.” -Duncan Keene, UK Managing Director at Contentsquare. To support this initiative and Contentsquare’s commitment to the public sector industry, the company also recently hired Verity Buchanan as Public Sector Lead, who brings more than a decade of Public Sector experience to Contentsquare, including her work in the UK justice department, central and local government, as well as in various departments of the NHS. At Contentsquare she is helping build out a team of dedicated account managers to support the unique digital challenges and transformation missions facing the UK Public Sector. About Contentsquare: Contentsquare delivers the power to make the digital world more human. Its AI-powered platform provides rich and contextual insight into customer behaviours, feelings and intent — at every touchpoint in their journey — enabling organisations to build empathy and create lasting impact. The global leader in digital experience analytics, Contentsquare helps organisations everywhere transform the way they do business, allowing them to take action at enterprise scale and build customer trust with security, privacy and accessibility. More than 1000 leading organisations use Contentsquare to grow their business, deliver more customer happiness and move with greater agility in a constantly changing world. Its insights power the customer experience on over 1 million websites worldwide. Founded in Paris and with offices around the world, Contentsquare has raised $1.4B in investment funding from leading investors, including funds and accounts managed by BlackRock, Bpifrance, Canaan, Eurazeo, Highland Europe, KKR, LionTree, Sixth Street and SoftBank Vision Fund 2.

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Cybersecurity

WalkMe Joins UK Government's G-Cloud Digital Marketplace

WalkMe | November 09, 2022

WalkMe Ltd. (NASDAQ: WKME), a leading provider of digital adoption solutions, today announced its approval to join the G-Cloud Digital Marketplace by the Crown Commercial Service of the UK government. WalkMe is now a part of the G-Cloud 13 initiative, a centralized hub for the streamlined procurement of cloud-related IT services and technologies by public sector organizations such as central and local governments, non-profit organizations, education, defense, and emergency and health services. The G-Cloud Marketplace reduces the complex requirements to purchase IT by centralizing the vendor qualification process. There is an urgent need to deliver more and better services quicker with tighter budgets in the National Healthcare Service (NHS) and across the British government. WalkMe's digital adoption platform (DAP) provides customised on screen guidance and automation to realise the promise of digital technology while improving the employee and end user experience as well as overall programme efficiency. WalkMe's DAP not only increases the adoption of digital technologies, but also levels the playing field for citizens with varying degrees of digital dexterity making for more equitable access to government services. The platform can identify usage inefficiencies so that solutions can be deployed to improve adoption and overall user experience while providing unprecedented data insights to continuously improve. Improving the adoption of digital technologies in the public sector will make services more accessible, reduce pressure on contact centers as end users opt for on screen help and automation, and lower staff attrition as employees can use their digital tools more easily and efficiently. "We are honored to join the G-Cloud Digital Marketplace and do our part to strengthen government-citizen relationships through enhanced user experience and accessibility, We look forward to playing a role in the improvement of the digital citizen experience across the UK and to discover the innovative ways public sector organizations will use WalkMe technology to drive efficiency, save money, and elevate the experience for end users across the board." -Simon Blunn, Senior Vice President & General Manager EMEA, WalkMe. About WalkMe: WalkMe's cloud-based digital adoption platform enables organizations to measure, drive and act to ultimately accelerate their digital transformations and better realize the value of their software investments. Our code-free platform leverages our proprietary technology to provide visibility to an organization's Chief Information Officer and business leaders, while improving user experience, productivity and efficiency for employees and customers. Alongside walkthroughs and third-party integration capabilities, our platform can be customized to fit an organization's needs.

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Cybersecurity

UK Government Approves Nine Entrust Solutions for G-Cloud 13 Program, including nShield as a Service

Entrust | November 08, 2022

Entrust, a global leader in trusted payments, identities and digital infrastructure, has had nine of its cloud and associated support services approved for the G-Cloud Framework. This platform enables public bodies in the UK to procure commodity-based, pay-as-you-go cloud services on government-approved, short-term contracts through an online catalogue called the Digital Marketplace. This streamlined procurement process supports the UK government’s ‘Cloud First’ policy and is a key component in the government's ambition to operate a cloud-native digital architecture. The Entrust services that are available on the latest iteration of the framework, G-Cloud 13 are as follows: Entrust nShield as a Service – cloud Hardware Security Modules Public Key Infrastructure (PKI), as either: Managed PKI – A bespoke & dedicated PKI without the need for in-house expertise PKI as a Service (PKIaaS) – Cloud based turnkey PKI SSL Certificates (through our partner Conosco) Identity as a Service (IDaaS) – Identity & Access Management with a broad array of authenticators Managed Certificate Hub – Certificate Lifecycle Management for public and private Certificate Authorities in your enterprise Managed Root Certificate Authority – high assurance Root of Trust for your PKI Managed Microsoft PKI – A managed bespoke and dedicated PKI within Azure Cloud support consultancy – design, onboarding, cryptography and PKI health checks for Entrust G-Cloud services The need to authenticate the identity of people, systems and things is challenging and growing. With the launch of G-Cloud 13, and the inclusion of these nine services from Entrust, government departments and agencies in the UK Public Sector can leverage these solutions to enable secure transactions. As an annually revised platform, G-Cloud 13 will go live on 9 November 2022 and is due to end at 23:59 on the 8 November 2023. Specifically, the addition of nShield as a Service to this roster facilitates UK public sector organizations moving their infrastructure into the cloud while maintaining control of their data security with master keys protected in a hardware security module (HSM), as is best practice. “The UK Government G-Cloud program is a way for public sector organisations to purchase cloud based IT solutions from approved, secure providers. Many of these organisations are looking to move as much of their infrastructure into the cloud as possible and need many of the Entrust cloud solutions to support the security requirements. With Entrust cloud solutions, we give you the capability along with the comfort that, strong controls and governance are consistently applied.” -Robert Hann, Vice President of Centre of Expertise for Entrust Digital Security Solutions. Entrust delivers UK Public Sector organisations G-Cloud approved solutions that ensure that you have a robust, secure and scalable combination of solutions to meet your data protection requirements. This cloud-native framework can help customers who are seeking to reduce their on premises data centre footprint and have more flexibility by replacing big capital outlay with a more predictable and flexible subscription payment model. Furthermore, with a selection of managed and “as-a-Service” solutions from Entrust, customers who are lacking the in-house expertise to manage their identity management or data protection solutions can safely leave it to the experts at Entrust.. About Entrust: Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and digital infrastructure. We offer an unmatched breadth of solutions that are critical to enabling trust for multi-cloud deployments, mobile identities, hybrid work, machine identity, electronic signatures, encryption and more. With more than 2,800 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organisations trust us.

Read More

Emerging Technology

Contentsquare Announces Acceptance into the United Kingdom G-Cloud Framework

Contentsquare | November 16, 2022

Contentsquare, the global leader in digital experience analytics, today announced it has been accepted into the G-Cloud Digital Marketplace by the Crown Commercial Service of the UK Government. Contentsquare is now officially part of the UK Government-Cloud 13 Framework, an online service that helps public sector organizations in the UK implement the latest transformative cloud technologies, quickly and easily. Contentsquare was approved as a Cloud Software supplier to deliver actionable insights and data to help public sector organisations manage the accelerated shift to digital and elevate the online experience for their customers. With much of our lives now online, it has never been more important for public sector actors to deliver seamless, intuitive, trustworthy and accessible digital experiences. Government agencies and public organizations have been doubling down on CX and innovation to meet the rising expectations of consumers. “We are thrilled to have been given the G-Cloud stamp of approval and to have our solution be part of the G-Cloud 13 framework, We are looking forward to partnering with the UK public sector to help transform online services and deliver more seamless, more rewarding — and ultimately more human — experiences to their customers.” -Duncan Keene, UK Managing Director at Contentsquare. To support this initiative and Contentsquare’s commitment to the public sector industry, the company also recently hired Verity Buchanan as Public Sector Lead, who brings more than a decade of Public Sector experience to Contentsquare, including her work in the UK justice department, central and local government, as well as in various departments of the NHS. At Contentsquare she is helping build out a team of dedicated account managers to support the unique digital challenges and transformation missions facing the UK Public Sector. About Contentsquare: Contentsquare delivers the power to make the digital world more human. Its AI-powered platform provides rich and contextual insight into customer behaviours, feelings and intent — at every touchpoint in their journey — enabling organisations to build empathy and create lasting impact. The global leader in digital experience analytics, Contentsquare helps organisations everywhere transform the way they do business, allowing them to take action at enterprise scale and build customer trust with security, privacy and accessibility. More than 1000 leading organisations use Contentsquare to grow their business, deliver more customer happiness and move with greater agility in a constantly changing world. Its insights power the customer experience on over 1 million websites worldwide. Founded in Paris and with offices around the world, Contentsquare has raised $1.4B in investment funding from leading investors, including funds and accounts managed by BlackRock, Bpifrance, Canaan, Eurazeo, Highland Europe, KKR, LionTree, Sixth Street and SoftBank Vision Fund 2.

Read More

Cybersecurity

WalkMe Joins UK Government's G-Cloud Digital Marketplace

WalkMe | November 09, 2022

WalkMe Ltd. (NASDAQ: WKME), a leading provider of digital adoption solutions, today announced its approval to join the G-Cloud Digital Marketplace by the Crown Commercial Service of the UK government. WalkMe is now a part of the G-Cloud 13 initiative, a centralized hub for the streamlined procurement of cloud-related IT services and technologies by public sector organizations such as central and local governments, non-profit organizations, education, defense, and emergency and health services. The G-Cloud Marketplace reduces the complex requirements to purchase IT by centralizing the vendor qualification process. There is an urgent need to deliver more and better services quicker with tighter budgets in the National Healthcare Service (NHS) and across the British government. WalkMe's digital adoption platform (DAP) provides customised on screen guidance and automation to realise the promise of digital technology while improving the employee and end user experience as well as overall programme efficiency. WalkMe's DAP not only increases the adoption of digital technologies, but also levels the playing field for citizens with varying degrees of digital dexterity making for more equitable access to government services. The platform can identify usage inefficiencies so that solutions can be deployed to improve adoption and overall user experience while providing unprecedented data insights to continuously improve. Improving the adoption of digital technologies in the public sector will make services more accessible, reduce pressure on contact centers as end users opt for on screen help and automation, and lower staff attrition as employees can use their digital tools more easily and efficiently. "We are honored to join the G-Cloud Digital Marketplace and do our part to strengthen government-citizen relationships through enhanced user experience and accessibility, We look forward to playing a role in the improvement of the digital citizen experience across the UK and to discover the innovative ways public sector organizations will use WalkMe technology to drive efficiency, save money, and elevate the experience for end users across the board." -Simon Blunn, Senior Vice President & General Manager EMEA, WalkMe. About WalkMe: WalkMe's cloud-based digital adoption platform enables organizations to measure, drive and act to ultimately accelerate their digital transformations and better realize the value of their software investments. Our code-free platform leverages our proprietary technology to provide visibility to an organization's Chief Information Officer and business leaders, while improving user experience, productivity and efficiency for employees and customers. Alongside walkthroughs and third-party integration capabilities, our platform can be customized to fit an organization's needs.

Read More

Cybersecurity

UK Government Approves Nine Entrust Solutions for G-Cloud 13 Program, including nShield as a Service

Entrust | November 08, 2022

Entrust, a global leader in trusted payments, identities and digital infrastructure, has had nine of its cloud and associated support services approved for the G-Cloud Framework. This platform enables public bodies in the UK to procure commodity-based, pay-as-you-go cloud services on government-approved, short-term contracts through an online catalogue called the Digital Marketplace. This streamlined procurement process supports the UK government’s ‘Cloud First’ policy and is a key component in the government's ambition to operate a cloud-native digital architecture. The Entrust services that are available on the latest iteration of the framework, G-Cloud 13 are as follows: Entrust nShield as a Service – cloud Hardware Security Modules Public Key Infrastructure (PKI), as either: Managed PKI – A bespoke & dedicated PKI without the need for in-house expertise PKI as a Service (PKIaaS) – Cloud based turnkey PKI SSL Certificates (through our partner Conosco) Identity as a Service (IDaaS) – Identity & Access Management with a broad array of authenticators Managed Certificate Hub – Certificate Lifecycle Management for public and private Certificate Authorities in your enterprise Managed Root Certificate Authority – high assurance Root of Trust for your PKI Managed Microsoft PKI – A managed bespoke and dedicated PKI within Azure Cloud support consultancy – design, onboarding, cryptography and PKI health checks for Entrust G-Cloud services The need to authenticate the identity of people, systems and things is challenging and growing. With the launch of G-Cloud 13, and the inclusion of these nine services from Entrust, government departments and agencies in the UK Public Sector can leverage these solutions to enable secure transactions. As an annually revised platform, G-Cloud 13 will go live on 9 November 2022 and is due to end at 23:59 on the 8 November 2023. Specifically, the addition of nShield as a Service to this roster facilitates UK public sector organizations moving their infrastructure into the cloud while maintaining control of their data security with master keys protected in a hardware security module (HSM), as is best practice. “The UK Government G-Cloud program is a way for public sector organisations to purchase cloud based IT solutions from approved, secure providers. Many of these organisations are looking to move as much of their infrastructure into the cloud as possible and need many of the Entrust cloud solutions to support the security requirements. With Entrust cloud solutions, we give you the capability along with the comfort that, strong controls and governance are consistently applied.” -Robert Hann, Vice President of Centre of Expertise for Entrust Digital Security Solutions. Entrust delivers UK Public Sector organisations G-Cloud approved solutions that ensure that you have a robust, secure and scalable combination of solutions to meet your data protection requirements. This cloud-native framework can help customers who are seeking to reduce their on premises data centre footprint and have more flexibility by replacing big capital outlay with a more predictable and flexible subscription payment model. Furthermore, with a selection of managed and “as-a-Service” solutions from Entrust, customers who are lacking the in-house expertise to manage their identity management or data protection solutions can safely leave it to the experts at Entrust.. About Entrust: Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and digital infrastructure. We offer an unmatched breadth of solutions that are critical to enabling trust for multi-cloud deployments, mobile identities, hybrid work, machine identity, electronic signatures, encryption and more. With more than 2,800 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organisations trust us.

Read More

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