Global Xpress for U.S. Government: A Proven Success Story

Emerging Technology, Government Business

Article | October 7, 2022

We know that an infrastructure bill is coming, and the debate in Congress will likely begin in July. Industry leaders, public officials, think tanks, and economic development organizations have provided lots of input. They know that some of their messages have been heard. There is no consensus between Democrats and Republicans about how the bill will be structured, but one thing appears certain – Congress must deliver an economic recovery bill. Because infrastructure is considered to be the quickest route to economic recovery, it is safe to assume that large amounts of funding will be allocated to infrastructure projects. Depending on how the final infrastructure bill is structured, the funding could come completely from government or it could be delivered from various types of alternative funding sources. And, when an infrastructure bill passes, it will almost certainly include funding for the country’s seaports. That’s because America’s sea and inland ports are essential cogs in the country’s economic recovery. Ports have played an incredibly important role in our short-term emergency response to COVID-19. The delivery of vital commodities and products reached recipients through ports. And, despite very difficult times, a vast majority of ports managed to remain open to cargo operations. Data is always lagging but according to the American Association of Port Authorities, cargo activities at U.S. seaports accounted for 26 percent of the U.S. economy in 2018. A study released by the organization outlines approximately $5.4 trillion in total economic activity and more than $378 billion in federal, state, and local taxes that resulted from economic activity related to ports. The anticipation of large amounts of revenue through an infrastructure bill is encouraging, but the reality is that there’s already a great amount of activity at most seaports. Planning documents have been completed or updated and contracting opportunities are abundant. Additionally, the potential for public-private partnerships is great. Florida The world’s third largest cruise port, Port Everglades, recently received approval from the Broward County Board of County Commissioners for its 20-Year Master/Vision Plan. The county manages the port’s operations, and the plan outlines 50 projects for delivery through 2028. Currently, the projects are projected to cost approximately $3.02 billion. Immediate opportunities include: Terminal 21 redevelopment at a cost of $124 million; the Ro-Ro Yard relocation and expansion for $10 million; upgrades to the Entrance Channel North Wall for $12 million; and other projects estimated at $26 million. California The Los Angeles Board of Harbor Commissioners has approved a $1.5 billion budget for Fiscal Year 2020-2021 that includes a $163.6 million capital improvement plan that provides funding for numerous terminal upgrades. Projects include an allocation of $38.1 million for improvements at the Everport Container Terminal and a $4.8 million project designated for the Pasha Terminal. The port’s waterfront public access projects include work at the San Pedro Public Market estimated at approximately $42.3 million. Smaller projects are set for the Wilmington Waterfront Promenade. Security related projects, whichinclude the development of a Port Cyber Resilience Center, are funded at $7.8 million. This port is considered to be North America’s leading seaport by container volume and cargo value, and it facilitated $276 billion in trade during 2019. Oklahoma The U.S. Department of Transportation in June awarded a $6.1 million grant to the Tulsa-Rogers County Port Authority for the Tulsa Port of Catoosa. Funding was obtained from the federal Infrastructure for Rebuilding America (INFRA) Program. which provides approximately 50 percent of funding for projects such as the port’s rail switching project. Work will include the improvement of an existing 3-mile industrial rail spur. The completed project is estimated to cost $12.1 million. In 2019, the Public Service Company of Oklahoma entrusted the Tulsa Port Authority with future development of the Inola industrial site by granting an historic land transfer of 2,000 acres. In May 2020, a firm was hired to process survey data so that the project could move forward. Ohio A $16 million federal grant was received recently by the Toledo-Lucas County Port Authority. The revenue is designated for a project that will receive an additional $4 million to rebuild and upgrade a mile-long dock wall. The dock-wall reconstruction is expected to take three years to complete and will be done in phases so that port operations can continue unabated. About $6 million of the funding is allocated for construction of a bulk-liquid transfer and storage facility. Currently, the port authority cannot perform liquid cargo movements, but the completion of this project will remedy that as well as allow for multiple sources of commodities. Texas The Port of Houston Authority was recently awarded $79.5 million in federal funding to improve 2,700 linear feet of wharf and upgrade 84 acres of yard space at the Barbours Cut Container Terminal. Total cost of the project is $198.7 million. The upgrades will reduce ship delay by providing additional berthing capacity and will decrease truck turn times, idling, and congestion. The port has several other projects planned including an inspection and repair design of wharves at Turning Basin South. Another upcoming project is for construction at the Bayport Terminal Wharf 6. In the fourth quarter of 2020 construction is scheduled to begin on a new maintenance facility at the Barbours Cut terminal. Washington A study has been approved by the Port of Woodland to evaluate the potential of a railroad-dependent development on recently acquired port land along Kuhnis Road. The study will provide critical engineering information required for funding applications as well as future port investments. Once funding is secured, contracting opportunities will be available. There is no doubt that America’s seaports will continue to generate an abundance of contracting opportunities in the future. but contractors now may find projects of interest at almost every port in the nation. Mary Scott Nabers is president and CEO of Strategic Partnerships Inc., a business development company specializing in government contracting and procurement consulting throughout the U.S. Her recently released book, Inside the Infrastructure Revolution: A Roadmap for Building America, is a handbook for contractors, investors and the public at large seeking to explore how public-private partnerships or joint ventures can help finance their infrastructure projects.

Government Business, Government Finance

Article | July 12, 2022

When you first got your business off the ground, you may or may not have paid much attention to the technologies that would be available to you in the years to come—like machine learning. Machine learning was the stuff of science fiction just decades ago; now it’s practically everywhere. So, what is machine learning? Simply put, machine learning is a subset of artificial intelligence in which computer algorithms learn from large datasets in order to make more accurate predictions over time. Obviously, it’s a lot more complicated than that, but it poses numerous benefits to business owners—assuming it’s used the right way. Here are five tips for successfully adopting machine learning technologies in your day-to-day operations.

Article | May 26, 2021

One of the challenges the government faced during the COVID-19 pandemic was keeping operations running. Certain advanced economies and developing nations' business continuity plans gave them an edge over their underdeveloped counterparts. But because of the pandemic, the national economy had suffered the pangs of unemployment to fuel the malicious intents of cyber-attackers, thus, protecting government assets that carried important economic information became a national priority. National security and staying competitive with other economies worldwide are becoming increasingly crucial in elevating a country’s economy. Keeping all public-sector companies and federal agencies running efficiently is a foundational block for the economy. Companies in public administration, like the Army, Navy, and Marine Corps, as well as different ministries, public sector businesses, and more, need data protection from international cyber-threats. They use disruptive business strategies to make their operations more resilient. Now, that we know the importance of business continuity in the context of federal government and agencies, let us understand what risks does business continuity management mitigate. Business Continuity Management in Government Easily Mitigates: Individuals rely on the government during economic crises and disasters. A crisis or a disaster can be a huge risk to the economy, which can bubble up to an irreversible loss if not handled on a timely basis. Mitigating the risks of crises such as natural disasters, cyber security compromises, power and communication outages, terrorism, wars and military activities, global financial crises and more has become crucial. These crises can cause the loss of physical assets, human safety, and infrastructure that hamper government operations. This is why having a BCM plan in place is the need of the hour. The government must serve and meet the expectations of economic contributors. If there is a divergence or a timely action constraint, the government must maintain peace and harmony for the common good and economic well-being. Government Continuity to Support Individuals and Public Organizations: Resuming operations for public organizations and individuals quickly can be almost impossible without the intervention and support of the government. Government continuity is directly proportional to the level of trust, government reputation, and business resiliency. This is possible because the financial loss can be covered by insurance and financial help, as explained below. Insurance Policy Claims and Coverage: Making it easy to claim insurance during and after the crisis helps individuals and organizations reclaim their finances, thereby restoring essential functions first and full-fledged functions later. Providing reimbursement of expenses and coverage for losses for public organizations and financial assistance for the public sector remains one of the top priorities as far as resuming business operations is concerned post-disaster. Making sure that the insurance can cover the expenses and losses incurred due to the disaster is a part of the business impact analysis (BIA). Resiliency: Restoring public sector infrastructure in an operating condition, overcoming operational obstacles such as IT, power, and communication outages in a short span of time, and maintaining due vigilance to keep a check on national security builds business resiliency for the public sector. Reputation and Recovery Management: Reducing the turn-around time to fix and restore normal operations after a disaster provides operational resiliency through recovery management. This keeps a check on the best interests of the economic contributors and enhances their trust and the government’s reputation in the long run. Now that we understand the risks that a BCP can help mitigate and the role of government policies to support the economic contributors, let us understand how it improves the overall performance of a public organization. Business Continuity Management for Better Performing Public Organizations: The federal governments and public organizations have implemented an agile approach to bounce back from disasters, catastrophes, and crises using BCM. Because of this, the federal government is heavily invested into business continuity plans (BCPs) to improve how well their operations work and keep the economy and government stable. The factors impacting the performance of public organizations using a BCM are as below: Public organizations must know how BCM components influence performance in public sector organizations. They must be aware of BCM and the successful implementation of effective BCM. However, some governments that do not invest in a BCM have a much lower level of awareness due to a lack of human resources, finance, and management. They are allocating enough budget for disaster prevention, preparedness, management, and relief considering the government's initiatives. But not getting enough help from the government can make people unhappy, which can hurt the ruling party and lead to people protesting for their rights. Even though there is no direct financial benefit or gain from investing in a BCM, BCM testing helps to improve performance significantly. For governments to consider investing in the successful implementation of BCM and get funding for it, BCM professionals need to predict and evaluate the potential loss due to idle service time and its results. Each government entity must identify the likelihood of risks, define the best rescue objectives, and indicate the most cost-effective clarification and knowledge about BCM. Another challenge is using BCM in organizations that cut across several business groups or completing it with collective business-wide support. These situations show that old management responsibility and regulation are useful for making sure that all members of an organization prefer BCM actions. Recognizing the potential impacts of BCM on organizational performance is required in order to provide accurate value to the BCM powers, attract consideration, and, finally, obtain adequate assistance from senior management. In the journey to optimizing the performance of your public sector company using BCM, there are many hurdles that you need to overcome. Let us discuss them further. Challenges in Maintaining BCPs and Performance Growth in the Public Sector: Maintaining a business continuity plan as per the recommended guidelines is crucial to optimize its performance and efficacy. Your public sector organization's BCP will need to overcome some of the challenges to enable their performance growth as follows: Dedication of time from the top management of the public organizations, the ministry, and leaders towards deciding which functions are essential to maintain the BCP. Lack of complete understanding of all the business functions and their dependencies on other public sector organizations. Comparing the business functions on the level of criticality. Not implementing the BCM approach completely. Tweaking the BCM approach to show everything is taken care of Inaccurate assumptions are used to create a business continuity plan. Business Impact Analysis (BIA) - Determining how long a business process can be rendered inoperable without affecting performance. The Business Continuity Plan (BCP) takes care of aspects such as: Who will be affected by the business operations disruption? How and when will customers be notified? What issues are to be addressed in the first 48 hours? From the initial response to restoration, unique access roles and functions are assigned. Testing of BCP should be done regularly with the help of table-top exercises, walkthroughs, crisis communications, emergency enactments The importance of a BCP cannot be undermined as it minimizes the cost of business disruptions on the operations of public organizations. Let us discuss them in-depth. The Cost of Not Having a Crisis Plan like a BCP for All Sizes of Public Organizations: Although the costs involved during times of crisis may be difficult to calculate, there may be significant infrastructure and data recovery charges that can have a long-term impact on business revenue. Monetary loss, revenue loss due to idle time, reputation loss, productivity loss are some of the consequences that small, medium, and large enterprises have to go through. The major losses among them are as under: Loss of time and revenue for recovery and resuming operations. The company's brand image and reputation are at stake. Financial instability and loss Productivity loss Customer satisfaction is hampered. Some laws and regulations are violated during idle time. Distrust and loss of faith among investors Employee safety is at risk with the consequences of injury and death. Loss of infrastructure A business continuity plan has four strategies to boost business resilience. These include crisis and risk management; disaster recovery; incident response management; and business continuity planning. Acting quickly to mitigate the risks of loss as per incident response management during the event of distress is the first step. Crisis and risk management take care of the plan of action during the event of distress. The disaster recovery plan takes care of resuming the business operations to their normal condition after the disaster has subsided, whereas the business continuity plan takes care of all these aspects to minimize loss during distress as well as the time required to resume normal operations with the help of dedicated software. Conclusion: Performance optimization for public organizations is the number one priority for economic growth. A business continuity plan can directly boost performance as it encourages organizations to identify essential functions and maintain their operations during uncertain times. It helps save time, money, and safeguards people, processes, and technologies in the long run.

Article | August 21, 2020

Cities, counties, and states are being forced to upgrade or purchase new technology. The old legacy systems are now inadequate, inefficient, and somewhat dangerous because of their vulnerability to hacking. Many of the old systems are almost completely obsolete. They are unable to accommodate new applications. In today’s data driven world, technology modernization leads to less cost, increases in efficiency, fewer requirements for human resources, and huge increases in convenience for citizens. Research on numerous capital improvement plans for cities, counties, and states reveals that funding is being allocated for major technology purchases and upgrades throughout the country. Massachusetts In a bill just signed by the governor, the Act Financing the General Governmental Infrastructure of the Commonwealth, $660 million has been allocated for information technology (IT) needs. Community colleges are scheduled to receive $140 million for cybersecurity, software, hardware, and infrastructure upgrades. Public schools will be eligible for competitive matching grants from a program that received $50 million. Much of the education funding will be used for access to broadband and other digital learning curricula. The IT funding includes $10 million for a statewide data sharing system for all criminal justice agencies and $10 million for the state’s Department of Health. Cities and counties in Massachusetts also will receive funding. Sommerville’s need to acquire modern backup IT appliances and disaster and cybersecurity projects will get funding. The county of Berkshire is granted funding for a study to determine the cost of constructing a municipal broadband network. Avon will receive funding to move the township’s financial software to the cloud for increased security, and Easton will get funding for an e-permitting geographic information system and some technology-based service delivery software. Texas City leaders in Houston plan to spend millions to upgrade some outdated technology. The current computer-aided dispatch (CAD) system is more than 13 years old and has limited functionalities. The city's public safety department is in need of a new system to efficiently respond to police, fire, and medical calls for services. Funding allocations are outlined in the city’s 2021-2025 Capital Improvement Plan. The public safety CAD replacement is scheduled to receive $1 million, and the city has allocated $2.2 million for new budgeting software. Nevada The Las Vegas Public Works Department plans to procure a software solution for the city’s capital improvement project program management system (CPMS). The department is challenged with aging IT infrastructure, reduced resources, and currently, each phase of the CPMS uses separate software applications. This is labor intensive and ineffective. The plan is to have one software solution that tracks and manages all phases of the CPMS, including concept, planning, design, permitting, construction, and closeout. The city has budgeted $350,000 each year from 2021-2025 to complete this project. Virginia The city of Norfolk plans to upgrade its Department of Utilities’ billing system at a cost of $2 million. Over two years, city leaders plan to spend $4 million per year to purchase IT infrastructure. Purchases will include public safety radios, courthouse equipment, an electronic health record system, security appliances, a cybersecurity assessment, and upgrades to e-services platform. The city of Portsmouth will upgrade its financial software beginning in 2021 with full implementation by 2024. The project will include software and hardware upgrades and the streamlining of third-party software. Beginning in 2022, the city will purchase record retention software to house permanent, and eventually all, citywide digital records. Plans also call for updating the city’s public safety records management/computer aided dispatch system at a cost of $900,000. New software will improve mobile computing and analysis tools, management dashboards, and multijurisdictional expandable capabilities for future potential collaborations with surrounding communities. Pennsylvania The city of Philadelphia’s Office of Innovation and Technology has a total of $153.6 million in city tax-supported funding programmed over its six-year FY21-FY26 capital program. Of the $22.5 million recommended, $8.67 million is for major upgrades for network infrastructure stabilization and enhancement. Another $13.83 million will support citywide departmental applications. This funding will be used for replacement of an old tax legacy system, a new personnel accountability system for the fire department, an integrated jail management system, and an enterprise resource platform modernization effort for procurement, accounting, and logistics. In 2021, the city also will design and implement a new fare collection system at a cost of $1.54 million to replace or enhance the current revenue collection equipment. North Carolina The Forsyth County Board of County Commissioners has approved a 2020-2021 annual budget which includes a $6.2 million enterprise resource planning system. The county’s budget, finance, and human resources software programs are in critical need of replacement. In Chatham County, there are plans to replace the current tax office software at a cost of $1 million, and the current software is being evaluated for new purchases. Oregon The city of Salem’s Information Technology Department has announced plans to update its financial system at a cost of $650,000. This upgrade is needed to maintain support of the application and increase functionality. The city also plans to update its enterprise storage array at a cost of $250,000. This equipment is primarily used for enterprise applications including financial services, cash handling, parking, utility billing, police records, and other city records flagged for retention purchases. There is absolutely no doubt – 2021 will be a good year for companies that have new technology to sell to public officials. Mary Scott Nabers is president and CEO of Strategic Partnerships Inc., a business development company specializing in government contracting and procurement consulting throughout the U.S. Her recently released book, Inside the Infrastructure Revolution: A Roadmap for Building America, is a handbook for contractors, investors and the public at large seeking to explore how public-private partnerships or joint ventures can help finance their infrastructure projects.