How local government scaled up for remote workers

STEPHANIE KANOWITZ | June 25, 2020

The biggest IT challenge local governments faced during the COVID-19 pandemic has been scaling existing infrastructure to accommodate many more workers than they had planned for, IT leaders said during a June 17 panel discussion. “Our remote access solution was originally scaled for a major snow day, not for 3,000 to 4,000 remote users,” Charles Gore, IT security manager for Loudoun County, Va., said during a webinar presented by CompTIA’s Public Technology Institute. “We were looking at 500 users remote. We had to spread the scoping across multiple technologies, which we had, but we needed to very quickly adjust to accommodate the new users.”

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Town of Jackson, WY

Jackson Hole is the gateway to Yellowstone and Grand Teton National Parks and is known best for its stunning scenery, clear streams, world-class skiing, abundant wildlife, warm hospitality, elk antler arches, western boardwalks, and more shops and restaurants than a visitor can experience in just one trip.

OTHER ARTICLES
CYBERSECURITY

Multidomain Architecture Strategic Definitions: Part One of Multidomain Architectures, the IT Manhattan Project, and Delivering the “Real” Zero Trust

Article | March 23, 2022

“Belonging to the essential nature of a thing; originating and included wholly within an organ or part.” That is the definition of “Intrinsic.” When we were developing the “IT Manhattan Project” framework, we were doing so in direct response to some of the most significant hacks in U.S. Federal history, which piled on to the already unprecedented push to expedite the modernizing of federal IT because of the COVID-19 response. The COVID-19 response shifted the way that the U.S. federal government operated, where our workforce worked from, the immediate need for mobile ‘available from anywhere’ workloads, and how to both secure and support that new way of doing federal business. A new, vigorous push towards rapidly modernizing federal IT environments was underway. Ultimately, it laid the groundwork for producing transformational federal memos and oversight by way of some of the following: Executive Order 14028: “Improving The Nation’s Cybersecurity” M-22-09: OMB’s Zero Trust Strategy M-22-09 NIST 800-53rev5: Fulfilling an expedited realization of the overall intent of NIST 800-53r5 through the emphasis on things like conditional access, TIC 3.0 frameworks, Secure Orchestration/Automation/Remediation, and modernized, agile approaches to secure micro-segmentation from Hybrid Environments up to Federal Cloud instances Overall mandates like these carry with them a consistent anthem driving at rapid IT modernization with rigorous proof of performance schedules attached. Piling on top of those Herculean efforts, the urgency was drastically increased by several of the highest profile cyber compromises in U.S. federal history. Rapid modernization had to happen right away. The time for IT transformation was here, backed by promises of significant funding and a high level of political visibility. The Shift to Zero Trust At their core intent, Zero Trust architectures are expected to provide a centralized policy structure that dictates how every individual flow in our IT environments are permitted to talk. No user, host, or flow is permitted without being subjected to rigorous authentication and authorization policy. This shifts our previous understanding of North-South, East-West traffic and how we police it. The foundational intent of Zero Trust architectures centers around applying unified policy to every transaction that occurs between enterprise resources, and doing so in ways that are agnostic to the IT Silo that they reside in. Zero Trust assumes there is no implicit trust granted to assets or user accounts based solely on their physical or network location.” NIST 800-207 aptly They go on to explain that the scope of this posture includes all assets, workflows, network accounts, and the like. In summary, police everything, abstract production traffic intent from the underlying infrastructure that supports it, and institute a unified security posture to execute the policing at every network entry point. Regardless of the domain. We all know that this is a tectonic but much-needed shift in our industry. I’d go so far as to say that the successful instantiation of this approach across Federal IT environments is critical to our national security going forward. Management Complexities Enterprise IT domains contain varied mixtures of OEM solutions, home-grown tools, and utilize a wide variety of protocols to intercommunicate that aren’t necessarily standardize. Each of these domains is normally managed by separate IT teams who specialize in maintaining those environments. In the federal landscape, each of these domains aren’t just managed by separate enterprise IT teams, but are commonly managed by different contractors. Therefore, IT security organizations have a difficult time achieving and maintaining the necessary operational awareness required to enforce centralized policy. These cultural complexities exacerbated by budgeting concerns have created a fatalistic mentality when it comes to far-reaching mandates. This is where the tectonic shift in architectural and administrative approach is so necessary. This is where multidomain architectures shine. Let’s define a common baseline of enterprise domains seen across traditional IT environments: Cloud Data Center Enterprise Networking Extended Enterprise (IoT, OT/ICS) Remote Access But to deliver a successful Zero Trust across the enterprise, it is first necessary to understand some foundational building blocks on which to construct our architectural approach: We can’t have MULTIDOMAIN POLICY without first achieving fuller We can’t deliver macro and micro-segmentation without first having robust MULTIDOMAIN We can’t have multi-vendor MULTIDOMAIN Zero Trust POLICY without sensical INTEGRATIONS to stitch each enterprise domain together. Let’s face it, enterprise IT environments don’t simply include infrastructure from a single manufacturer, or even a few key manufacturers. Rather, our Enterprise IT environments are represented by a plethora of IT manufacturers specializing in different niches of IT and the domains they are commonly found in. These environments are managed by different Federal IT organizations, different contractors who support these Federal IT organizations, and many different teams that support each common IT silo. Different teams that support oft-compartmentalized areas like Network Security Operations, Network Operations, Data Center Operations, Institutional Services, Wide Area Networking contracts, Operational Technologies, and dotted lines to different leadership oversight like CIO Programs, CTO Architecture, the Cyber Security Office, and the audit oversight bodies that they are subjected to. Each of these make up a complex support structure that isn’t necessarily streamlined for efficiency. Summary and Overarching Goals In articles to follow, you’ll see us referencing the IT Manhattan Project framework several times. Though many details of the framework can’t be discussed due to their sensitivity, the foundational principles are relevant across the board when pursuing intrinsic multidomain Zero Trust. Establish Visibility (Administration, Telemetry, Assurance) Define Straightforward Policy Structure and Hierarchy (Auth Chains) Perform Multidomain Integrations (API Integrations) Deploy Software-Defined Framework (Day-0, Programmable Fabrics, Multi-OEM Fabric Integrations) Establish Sensical Automation Runbooks (Day-2 Operations) We will also explore some areas that deliver unexpected value to the agency business in immediate ways. All of this will help create a cohesive story that helps CIOs, CISOs, and enterprise architects alike communicate the criticality of this multidomain Zero Trust approach to agency leaders across the federal spectrum.

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GOVERNMENT BUSINESS

Designing a Consistent and Accessible Digital Government

Article | March 11, 2022

It can be challenging to connect government services to Californians who need them most. With a population of nearly 40 million people, the state’s residents have a wide range of experiences, abilities, education, and technical literacy. The California Design System is a collaborative effort between the California Department of Technology and the Office of Digital Innovation to help web developers and designers address common needs to make digital information and services easier to use. The Design System is an open source project and is in early beta status. Currently in use on websites for the Department of Cannabis Control, California Drought Action, California’s COVID-19 website, and the Broadband for All portal, we invite collaboration and feedback so we can incorporate new design system components into the existing state template. The California Design System will help build websites and products that put people first and also look great. Whether you’re an individual developer, product owner, web designer or a public employee, we invite you to get involved and help us make improvements. Reach out to the Design System team through our contact form on the home page, or work through the GitHub repository. This collaborative effort is another example of how state government is innovating to improve state websites and better serve the people of California.

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How Can State and Local Agencies Better Collaborate on Cybersecurity?

Article | February 12, 2020

Some state governments, such as Massachusetts, have established formal plans to work with localities within their states on cybersecurity. However, as ransomware attacks proliferate across the country and strike big cities and small towns alike, state-level organizations say there needs to be greater IT security coordination between states and municipalities. Last month, the National Governors Association and the National Association of State Chief Information Officers released a report, “Stronger Together: State and Local Cybersecurity Collaboration,” designed to showcase best practices for such collaboration.

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Bill Offers $400M for State, Local Government Cybersecurity

Article | February 12, 2020

With state and local governments beset by a precipitous rise in cyberattacks, new federal legislation might provide some necessary cover where needed. The State and Local Cybersecurity Improvement Act would create a grant program worth $400 million to finance cybersecurity efforts in communities across the country, according to a release. Eligible communities would be able to apply for funds, provided through the Department of Homeland Security, which would be allocated to assist in areas like vulnerability scanning and testing, cyberworkforce development and intelligence sharing, according to the bill text.

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Spotlight

Town of Jackson, WY

Jackson Hole is the gateway to Yellowstone and Grand Teton National Parks and is known best for its stunning scenery, clear streams, world-class skiing, abundant wildlife, warm hospitality, elk antler arches, western boardwalks, and more shops and restaurants than a visitor can experience in just one trip.

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