home.aspx
 
. https://www.govloop.com/resources/3-steps-to-modernizing-the-government-contact-center/
blog article
3 STEPS TO MODERNIZING THE GOVERNMENT CONTACT CENTER
In today’s environment, most government agencies’ contact centers don’t have the modern tools necessary to meet citizen demands. They are often working with technology and processes that are outdated, hinder information sharing and prevent simple access for citizens. HANNAH MOSS READ MORE