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. https://blogs.servicenow.com/2020/three-pillars-digital-government.html
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SHARESHARESHARE
THREE PILLARS TO DIGITAL GOVERNMENT
The 21st Century Integrated Digital Experience Act (IDEA) recently celebrated its one year anniversary. The goal of the legislation is to improve the way citizens interact with the federal government. The ability to provide a modern digital experience to citizens and employees is now a basic expectation for all federal chief information officers (CIOs). Today, trust in institutions is near historic lows, setting the stakes for successful digital transformations at an all-time high. Whether the website visitor is a farmer, veteran, educator or senior citizen, the digital experience significantly impacts how they think about the federal government. JONATHAN ALBOUM READ MORE