Q&A with Paige O'Neill, CMO at Sitecore

MEDIA 7 | May 19, 2019

Paige O'Neill, CMO of Sitecore is an experienced, data-driven B2B marketer with enterprise and mid-market SaaS experience that ranges from Fortune 100 to late stage startups and stages in between. Her career graph uniquely combines extensive product marketing and PR / communications backgrounds resulting in an adeptness at creating brand stories and differentiated positioning. 

In this thought-provoking Q&A with MEDIA 7, Paige shares her journey into the field of marketing and her unrelenting zest for technology.

MEDIA 7: What inspired you to get into Marketing?
PAIGE O'NEILL:
 My journey started when I was a Ph.D. student at New York University, and I thought I was on the road to become a college professor, but one day I had an interview at a high-tech PR firm for a part time job. The enthusiasm for technology at that agency changed the course of my life. I felt enamored with everything I heard about “PR” – even though at the time I didn’t even know what it actually was – so I dropped out of the Ph.D. program and started a career working for IBM’s PR agency. I loved technology communications, but wanted to tackle messaging from a more technical perspective, which led to my interest in product marketing. The transition from technology public relations to a product marketing role wasn’t an easy one. It’s an uncommon trajectory and there wasn’t a precedent at the company I worked for at the time, so I had to build my own path. In the end, I hustled to prove that I could leverage the skills I learned through my communications-focused position and translate them to a more product-focused role. It took persistence to prove that point.

"Success for marketers is defined by the ability to deliver experiences that are aware and adaptive to individual customers’ specific needs, in a way that is seamless to the end-user."



M7: What is your favourite part of working at Sitecore?
PN:
I love working with organizations during times of change, and there’s a lot of that going on at Sitecore. We are in the midst of a complete marketing transformation at Sitecore that starts with our top-level messaging, augmenting those messages more towards the marketing department. We are doing this through a new visual identity and branding, an expansion of our demand generation function (which is scaling to map to new personas and go-to-market areas), and, finally, a complete digital transformation leveraging Sitecore’s technology to build a new version of our website and align our digital channels to the customer journey. It’s truly a thrill to be a part of.


"Consumers’ expectations outpace companies’ abilities; most organizations are still early in their efforts to transform the business for a digital world."



M7: What do you consider the biggest challenges for a CMO these days?
PN:
 Marketers have had to accept a heavy truth: it is up to consumers, not them, to decide when, where, and how to engage with their company. Success for marketers is defined by the ability to deliver experiences that are aware and adaptive to individual customers’ specific needs, in a way that is seamless to the end-user. In many cases, though, consumers’ expectations outpace companies’ abilities; most organizations are still early in their efforts to transform the business for a digital world. Getting there will take an investment in technology, and we’ll see marketers rely more on things like channel-agnostic services, machine learning capabilities, and data management systems. But marketers are also going to have to rethink their people and processes, so they have the right training and organizational design to make sure they can leverage the power of those technology investments.


"Marketers have to rethink their people and processes, so they have the right training and organizational design to make sure they can leverage the power of technology investments."



M7: The past year has seen Sitecore hiring four women in executive leadership roles. Is the gap between the number of men and women at Sitecore shrinking? How do you see it?
PN: 
Our CEO, Mark Frost, has always had a passion for diversity and bringing women into senior roles, and it’s been great to see him implement his proactive approach to inclusive hiring at Sitecore. As a result, diversity representation is definitely on the upswing - although we prefer to think of it as more than just a numbers game. Rather than having a quota for female hires, we focus on setting benchmarks that will ensure an equal representation of potential candidates for any position. We’re also taking a top down/bottom up approach to ensure that leadership is setting the right example, while every department is just as engaged in diversity practices.

M7: Knowing what you know now, what advice would you give your younger self?
PN: 
Speak up! Articulate your professional goals and don’t wait for someone to notice you and hope they will give you an opportunity. There’s no way for those around you to know what you want, if you don’t vocalize it. I think a lot of time women in particular think if they work hard, someone will notice them, they will earn that promotion or be selected for that exciting opportunity, but I know from personal experience that making your career ambitions known, can pay dividends.

ABOUT SITECORE

Sitecore is the global leader in digital experience management software that combines content management, commerce, and customer insights. The Sitecore Experience Cloud™ empowers marketers to deliver personalized content in real time and at scale across every channel—before, during, and after a sale. More than 5,200 brands––including American Express, Carnival Cruise Lines, Dow Chemical, and L’Oréal––have trusted Sitecore to deliver the personalized interactions that delight audiences, build loyalty, and drive revenue. Visit Sitecore to know more.

More C-Suite on deck

Q&A with Ben Lamm, Founder and CEO at Hypergiant

Media 7 | February 23, 2021

Ben Lamm, Founder and CEO at Hypergiant, has been launching and building disruptive businesses for over a decade. Prior to Hypergiant, he was the CEO and founder of Conversable, the leading conversational intelligence platform that helps brands reach their customers through automated experiences on all major voice and text platforms. In addition to leading and growing his companies, he is active in angel investing, incubators, and startup communities, with investments in the software and emerging tech space. He has served as an active voice in the tech community, as well as an active mentor to fellow entrepreneurs on how to build disruptive businesses through accelerators and corporate programs.

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Q&A with Sangram Vajre, Co-founder & Chief Evangelist at Terminus

MEDIA 7 | January 9, 2020

Sangram Vajre, Co-Founder & Chief Evangelist at Terminus is also an author and host of the podcast FlipmyFunnel. He is one of the leading minds in B2B marketing. MEDIA 7: What are you passionate about? SANGRAM VAJRE: Three things: Lead professionally. Grow personally. Love family. M7: Terminus has been recognized as one of Georgia’s 40 fastest-growing companies by ACG Atlanta. What factors contribute to this pace? SV: One of our core values is #OneTeam – which means we think and act as one team and know that if we treat our team right, they will treat our customers amazing. There are no great companies, only great people that make those companies.

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Q&A with Andrea Lechner-Becker, Chief Marketing Officer at LeadMD

MEDIA 7 | December 5, 2019

Andrea Lechner-Becker, Chief Marketing Officer at LeadMD is an experienced Marketing and Sales Executive with a demonstrated history of working in the marketing and advertising industry. Skilled in Business Process, Marketo, Sales, Customer Relationship Management (CRM), and IT Service Management, Andrea is also a strong business development professional and a storyteller. MEDIA 7: What inspired you to get into marketing? ANDREA LECHNER: Frankly, not having better options. I originally attended the University of Wisconsin-La Crosse thinking I’d major in Archaeology. I wanted to be Indiana Jones! But, after visiting the archaeology building – i.e. the cold, dark basement of the science building – where a girl sat to piece together pieces of an old Native American vase, I knew archaeology was not going to be the right path for me. And so, without being good at science and a major in art or art history was unlikely to pay my bills, I decided to go into “business”. I originally registered as a management major, but took my first marketing class and thought it was more interesting and switched my sophomore year. That was pretty much it. I’d never been involved in business classes or DECA in high school – I didn’t really know what to do or what jobs in marketing were even possible. I dumb lucked myself into it really. M7: As a storyteller, do you relate the brand to a story or story to the brand? AL: Both? Neither? I think there are stories in every brand, because there are people working on the brand and people engaging with the brand and people using what the brand creates. People, most often a single person, are at the heart of great stories. You can start with the “point” of the story you’re trying to tell. Say you have a software that help accountants better create reports for board meetings. It’s likely you’ll want to tell a success story about an accountant getting promoted to CFO in part because your software helped better communicate their work product to the board. You could have the idea for that and go looking for that story in your customers. OR, you could hear that story, and say, “That’s amazing!” and share it with customers, partners and internal people. Stories are all around us – the most important thing is to keep your ears and eyes open for finding them.

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Q&A with Ben Lamm, Founder and CEO at Hypergiant

Media 7 | February 23, 2021

Ben Lamm, Founder and CEO at Hypergiant, has been launching and building disruptive businesses for over a decade. Prior to Hypergiant, he was the CEO and founder of Conversable, the leading conversational intelligence platform that helps brands reach their customers through automated experiences on all major voice and text platforms. In addition to leading and growing his companies, he is active in angel investing, incubators, and startup communities, with investments in the software and emerging tech space. He has served as an active voice in the tech community, as well as an active mentor to fellow entrepreneurs on how to build disruptive businesses through accelerators and corporate programs.

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Q&A with Sangram Vajre, Co-founder & Chief Evangelist at Terminus

MEDIA 7 | January 9, 2020

Sangram Vajre, Co-Founder & Chief Evangelist at Terminus is also an author and host of the podcast FlipmyFunnel. He is one of the leading minds in B2B marketing. MEDIA 7: What are you passionate about? SANGRAM VAJRE: Three things: Lead professionally. Grow personally. Love family. M7: Terminus has been recognized as one of Georgia’s 40 fastest-growing companies by ACG Atlanta. What factors contribute to this pace? SV: One of our core values is #OneTeam – which means we think and act as one team and know that if we treat our team right, they will treat our customers amazing. There are no great companies, only great people that make those companies.

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Q&A with Andrea Lechner-Becker, Chief Marketing Officer at LeadMD

MEDIA 7 | December 5, 2019

Andrea Lechner-Becker, Chief Marketing Officer at LeadMD is an experienced Marketing and Sales Executive with a demonstrated history of working in the marketing and advertising industry. Skilled in Business Process, Marketo, Sales, Customer Relationship Management (CRM), and IT Service Management, Andrea is also a strong business development professional and a storyteller. MEDIA 7: What inspired you to get into marketing? ANDREA LECHNER: Frankly, not having better options. I originally attended the University of Wisconsin-La Crosse thinking I’d major in Archaeology. I wanted to be Indiana Jones! But, after visiting the archaeology building – i.e. the cold, dark basement of the science building – where a girl sat to piece together pieces of an old Native American vase, I knew archaeology was not going to be the right path for me. And so, without being good at science and a major in art or art history was unlikely to pay my bills, I decided to go into “business”. I originally registered as a management major, but took my first marketing class and thought it was more interesting and switched my sophomore year. That was pretty much it. I’d never been involved in business classes or DECA in high school – I didn’t really know what to do or what jobs in marketing were even possible. I dumb lucked myself into it really. M7: As a storyteller, do you relate the brand to a story or story to the brand? AL: Both? Neither? I think there are stories in every brand, because there are people working on the brand and people engaging with the brand and people using what the brand creates. People, most often a single person, are at the heart of great stories. You can start with the “point” of the story you’re trying to tell. Say you have a software that help accountants better create reports for board meetings. It’s likely you’ll want to tell a success story about an accountant getting promoted to CFO in part because your software helped better communicate their work product to the board. You could have the idea for that and go looking for that story in your customers. OR, you could hear that story, and say, “That’s amazing!” and share it with customers, partners and internal people. Stories are all around us – the most important thing is to keep your ears and eyes open for finding them.

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Siemens Government Technologies | July 29, 2022

Siemens Government Technologies (SGT), Inc., and Service-Disabled Veteran-Owned Small Business (SDVOSB) Network Management Resources Inc. d/b/a NMR Consulting (NMR), have entered into a U.S. Small Business Administration Mentor-Protégé agreement to build NMR’s capability and capacity for new projects supporting federal government customers responsible for vital national security missions. SGT is the separate but affiliated U.S. government arm of technology powerhouse Siemens. With project teams across the U.S. and internationally, SGT is a leading integrator of Siemens products, technologies, and software to solve some of the most complex government challenges in energy, automation, and digitalization. NMR has more than 25 years’ experience delivering robust solutions for government customers, including comprehensive mechanical and electrical projects for the intelligence community. SGT helps extend Siemens’ longstanding commitment of supporting small and diverse businesses throughout its supply chain operations. In the U.S. alone, approximately 20% of Siemens’ more than 3,000 suppliers qualify as small and diverse-owned businesses, with well over $900 million of goods and services procured from those suppliers annually. With SGT and NMR providing related support and equipment modernization for infrastructure projects – particularly at Department of Defense installations – the mentor-protégé relationship will support NMR’s access to a broader portfolio of opportunities through the Siemens installed base of energy products and technologies. In addition, the two companies can pursue small business and specified set-aside contracts through a joint venture, using NMR’s SDVOSB status under the terms of the mentor-protégé program. “NMR has been a highly valued partner to SGT for more than 12 years across multiple task orders in essential energy and infrastructure work for critical missions, They’ve shown us – and most importantly our customers – their dedication and commitment to strengthen their capabilities and resources, which is why we’re excited to help them take the next steps in the evolution of their business through this mentor-protégé relationship." -John Ustica, interim CEO for SGT. This landmark partnership with SGT will bring both significant benefits to customers and create unprecedented opportunities for revenue growth and business process improvement, said Dave Jones, President of NMR. SGT has been a longstanding partner with unparalleled customer service dedication, and NMR is looking forward to leveraging the synergies developed by both NMR & SGT to bring together people and businesses to provide our customers a better solution. About Siemens Government Technologies: Siemens Government Technologies is the wholly owned, U.S. subsidiary of Siemens Corporation whose mission it is to secure and modernize the largest infrastructure in the world, the U.S. Federal Government. It does so by being the leading integrator of Siemens’ innovative products, technologies, software and services in the areas of digital engineering and modeling, efficient and resilient energy solutions, and smart infrastructure modernization. NMR, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has rigorous program management protocols, vetted project management methodologies, and has developed an advanced equipment procurement program that reduces cost and delivers customer-centric solutions to meet project demands. NMR’s vetted program/project management protocols, comprehensive risk management techniques, innovative procurement solutions, and agile technology implementations have been applied to numerous Federal clients including Missile Defense Agency (MDA), Secure Agencies in the Intelligence Community, and other mission critical DoD entities.

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CornerstoneAI Announces Strategic Partnership with Carahsoft to Deliver AI Data Bias and Cybersecurity Solutions to Federal Government Agencies

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GOVERNMENT BUSINESS

Siemens Government Technologies and Network Management Resources Announce Mentor-Protégé Agreement

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Siemens Government Technologies (SGT), Inc., and Service-Disabled Veteran-Owned Small Business (SDVOSB) Network Management Resources Inc. d/b/a NMR Consulting (NMR), have entered into a U.S. Small Business Administration Mentor-Protégé agreement to build NMR’s capability and capacity for new projects supporting federal government customers responsible for vital national security missions. SGT is the separate but affiliated U.S. government arm of technology powerhouse Siemens. With project teams across the U.S. and internationally, SGT is a leading integrator of Siemens products, technologies, and software to solve some of the most complex government challenges in energy, automation, and digitalization. NMR has more than 25 years’ experience delivering robust solutions for government customers, including comprehensive mechanical and electrical projects for the intelligence community. SGT helps extend Siemens’ longstanding commitment of supporting small and diverse businesses throughout its supply chain operations. In the U.S. alone, approximately 20% of Siemens’ more than 3,000 suppliers qualify as small and diverse-owned businesses, with well over $900 million of goods and services procured from those suppliers annually. With SGT and NMR providing related support and equipment modernization for infrastructure projects – particularly at Department of Defense installations – the mentor-protégé relationship will support NMR’s access to a broader portfolio of opportunities through the Siemens installed base of energy products and technologies. In addition, the two companies can pursue small business and specified set-aside contracts through a joint venture, using NMR’s SDVOSB status under the terms of the mentor-protégé program. “NMR has been a highly valued partner to SGT for more than 12 years across multiple task orders in essential energy and infrastructure work for critical missions, They’ve shown us – and most importantly our customers – their dedication and commitment to strengthen their capabilities and resources, which is why we’re excited to help them take the next steps in the evolution of their business through this mentor-protégé relationship." -John Ustica, interim CEO for SGT. This landmark partnership with SGT will bring both significant benefits to customers and create unprecedented opportunities for revenue growth and business process improvement, said Dave Jones, President of NMR. SGT has been a longstanding partner with unparalleled customer service dedication, and NMR is looking forward to leveraging the synergies developed by both NMR & SGT to bring together people and businesses to provide our customers a better solution. About Siemens Government Technologies: Siemens Government Technologies is the wholly owned, U.S. subsidiary of Siemens Corporation whose mission it is to secure and modernize the largest infrastructure in the world, the U.S. Federal Government. It does so by being the leading integrator of Siemens’ innovative products, technologies, software and services in the areas of digital engineering and modeling, efficient and resilient energy solutions, and smart infrastructure modernization. NMR, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has rigorous program management protocols, vetted project management methodologies, and has developed an advanced equipment procurement program that reduces cost and delivers customer-centric solutions to meet project demands. NMR’s vetted program/project management protocols, comprehensive risk management techniques, innovative procurement solutions, and agile technology implementations have been applied to numerous Federal clients including Missile Defense Agency (MDA), Secure Agencies in the Intelligence Community, and other mission critical DoD entities.

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CornerstoneAI Announces Strategic Partnership with Carahsoft to Deliver AI Data Bias and Cybersecurity Solutions to Federal Government Agencies

Carahsoft | August 05, 2022

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Resecurity Expands AI-Driven Threat Intelligence in Peru with CFBD S.A.C Partnership

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Read More