Unisys Corporation | September 23, 2021
Unisys Corporation (NYSE: UIS) today announced that it has signed an agreement with the State of Wisconsin Department of Workforce Development (DWD), a new Unisys client, to provide a cloud-based contact center solution that will improve the experience of how citizens interact with government. Signed in the second quarter, the new platform provides the DWD with the scalability and flexibility to address the constantly-evolving needs of government programs.
The solution better connects citizens to various government programs, including unemployment insurance, employment and training, and worker's compensation. It will further allow the DWD to enhance its existing communication channels, including chat and text, as well as provide the ability to better monitor interactions and enhance real-time reporting. It will also position the agency to advance its roadmap for the next generation of digital user experience and robotic process automation and artificial intelligence tools.
DWD is working to systematically modernize and upgrade Wisconsin's unemployment insurance program with a laser focus on improving the customer experience. The Unisys web-based delivery system is one component of that effort, leveraging the benefits of the cloud to improve timeliness and effectiveness in connecting people with the services they need.
DWD Secretary-designee Amy Pechacek
As part of the agreement, Unisys will provide the NICE CXone contact center solution, a leading global cloud customer experience platform. CXone is also integrated with Unisys' InteliServe™️ platform, which is powered by automation and AI and transforms the traditional workplace into an intelligent platform that delivers a frictionless employee experience.
"Our extensive expertise in both cloud and digital workplace solutions has uniquely positioned us to understand and create a tailored approach for the DWD," said Shawn Kingsberry, vice president and global head of Public Sector at Unisys. "We are hyper-focused on providing the innovation and leading technologies that will deliver a better user experience for our clients. By doing so, we can help our clients adapt to the changing demands of the market and achieve the right outcomes for their organizations."
Leading global analyst firm NelsonHall recently named Unisys a leader in cognitive and self-healing IT infrastructure management services and has also named Unisys a Leader in the vendor evaluation for Cloud Infrastructure Brokerage, Orchestration & Management. More than 200 government agencies worldwide use Unisys solutions. For more information on Unisys' Public Sector solutions, click here.
Unisys is a global IT solutions company that delivers successful outcomes for the most demanding businesses and governments. Unisys offerings include digital workplace solutions, cloud and infrastructure solutions, enterprise computing solutions, business process solutions and cybersecurity solutions.
Carahsoft | July 18, 2020
Pavilion Data Systems, Inc. and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced a partnership. Under the agreement, Carahsoft will serve as Pavilion’s public sector distributor and make Pavilion Hyperparallel Flash Arrays (HFA) available to Federal agencies through Carahsoft’s NASA Solutions for Enterprise-Wide Procurement (SEWP) V contracts and reseller partners. “Carahsoft has built its reputation on a proven track record of helping government agencies find the best possible technology solution at the best possible value,” said Michael Tanner, Regional Vice President and Head of the Federal Business for Pavilion Data Systems. “Carahsoft is the leader across the Federal marketplace of manufacturers, reseller partners and systems integrators, and Pavilion is proud to be part of their highly vetted network of partners.” Pavilion’s HFA is the first NVME-Over-Fabrics of storage array. This end-to-end media product host accelerates legacy and modern data application performance for agencies and supports mission-critical government applications by providing machine learning, big data analytics solutions and artificial intelligence capabilities on a small, fast and dense system without compromising reliability or resilience. This multi-controller architecture allows various protocols to be transmitted simultaneously to provide parallel, high performance block, file and object data access.
Fairfax Software | January 17, 2022
Fairfax Software is pleased to announce that it has been recently awarded a contract by the Ontario Government to provide: comprehensive software solution for payment processing (electronic and paper-based), image processing of paper for non-remittance forms, and full-service data entry. This contract was awarded to Fairfax Software following rigorous competitive procurement undertaken by the Treasury Board Secretariat on behalf of Ministry of Finance (MOF). Fairfax Software will implement and integrate the latest version of its Quick Modules 5.0 software suite, which provides a single platform designed to process all of MOF's 5.9 million annual inbound mail and electronic transactions for payment processing and data capture.
This comprehensive solution will support all 126 business programs across 16 client ministries and will include technical and operational training. Fairfax Software's extensive solution will also cover and support approximately 90 new and existing interface files with 15 separate systems. The contract calls for design and implementation over eighteen-month period, a phased rollout of twenty-four months, and a full operation period of three and half years but has the potential for a 15-year term.
Fairfax Software's solution is unique by providing an efficient approach with a streamlined single platform of imaging, remittance processing, data capture, monitoring, and reporting for all payment types while balancing, reconciling, and depositing the daily fund receipts. Many technical features and business benefits associated with the implementation of the Quick Modules 5.0 system have solidified Fairfax Software as an industry leader.
The Fairfax Software award-winning solution Quick Modules 5.0 was built from the ground up to process real-life payment data and electronic transactions, along with all its associated attachments, with or without remittance, all in one single workflow under one common Microsoft (NASDAQ: MSFT) SQL Server database. This paradigm, which was invented and commercialized by Fairfax Software, has become a staple in U.S.-based state and commercial payment front-end processing for the last decade or more. More U.S. state tax and revenue agencies have adopted this paradigm than not.
"We are delighted to have earned this contract and honored to serve the Ontario Government. Our single platform solution will streamline the Ministry's workflow in the most efficient way possible and in an enterprise-wide capacity." Michael Minter, Vice President of Sales and Marketing stated: "Our award-winning Quick Modules solution has met and exceeded the competitive scrutiny of the Ontario Government's procurement process. Once again, we have proven that our solution is the best on the market for processing incoming mission-critical data."
Steve Chahal, President and Chief Executive Officer of Fairfax Software
Fairfax Software has been providing state-of-the-art data capture and remittance processing solutions to state government clients, and more specifically state revenue clients since 1994 and with this award extends its solution footprint abroad. Fairfax Software's solutions, based on the signature product Quick Modules, are now the de-facto engine powering the payment and data capture processes in thirty-three (33) different U.S. states and forty-three (43) state agencies. Fairfax Software is capitalizing on its success in the United States' marketplace and expanding its award-winning software into the Canadian market.
Fairfax Software has recently announced that it is henceforth offering to host its mission-critical state government solutions in its secure and encrypted cloud on Amazon (NASDAQ: AMZN) Web Services (AWS) and Microsoft Azure with several state governments having adopted it.