EMERGING TECHNOLOGY, GOVERNMENT BUSINESS
TTEC | September 23, 2022
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.
Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA).
TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States.
"TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities."
-Anna Van Buren, senior vice president, TTEC.
With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management.
The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail.
"Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve."
-Michael Perrotto, acting E-ZPass program manager, NYSTA.
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
EMERGING TECHNOLOGY, CYBERSECURITY
Resecurity | September 12, 2022
Resecurity, Inc., a U.S. cybersecurity and intelligence company, announced its deepened partnership with Cloud Seguro to expand Resecurity's AI-driven cybersecurity solutions and services to Colombia. Based in Bogotá, Cloud Seguro is a leading Colombian Information Security, Ethical Hacking and Cloud Security company.
As Colombia's digital economy expands, cyber threats are increasingly prominent; the first half of 2020 saw a 59% increase in reports of computer crimes compared to the same period of the previous year. In 2019, Colombia was among the countries in Latin America most targeted by cyber criminals. Cybersecurity has become a frequent topic of policy concern for Colombia. The government proposed a Consolidated Guiding Vision in document CONPES 3701, which seeks to generate national cybersecurity policy guidelines. The aim is to develop a national strategy that counteracts the increase in computer threats to Colombia's digitization process.  To accelerate the implementation of AI-powered cybersecurity and threat intelligence in Colombia, Resecurity has further partnered with Cloud Seguro to provide Colombian customers best-in-breed risk management.
"The relationship between Colombia and the United States has continuously strengthened over the last 300 years to a full partnership that links the governments of both nations around several key issues, including, most recently, terrorism and cybercrime; our deepened partnership with our existing reseller in Colombia, Cloud Seguro, is a natural expansion as Colombia invests in cybersecurity to secure private and public organizations, leveraging AI Resecurity is excited to build a deep relationship with Cloud Seguro to drive cybersecurity market development in Colombia, including participating together in co-organized events and cybersecurity contests."
-Gene Yoo, CEO of Resecurity.
The synergy between Cloud Seguro and Resecurity will accelerate proactive managed threat detection, vulnerability assessment and penetration testing (VAPT) services for Colombian market. The offering will enable local business leaders to mitigate possible cybesecurity risks and minimize damage from the consequences of data breaches and ransomware activity targeting companies in critical sectors of economy in Latin America.
Resecurity's innovative cybersecurity solutions allow organizations to automate the identification, assessment, and triage of incoming cyber threats while staying ahead of cybercriminals using advanced tactics to attack organizations at scale. The AI-driven platform allows administrators to reduce potential blind spots and security gaps by quickly seeing in-depth analysis and specific artifacts obtained through the dark web, botnets activity, network intelligence, and high-quality threat intelligence.
"Risk must be identified in each of the processes of companies, not only in technology management; each process has a risk and needs special management in information security. Our alliance with Resecurity allows us to use their bleeding-edge tools and highly innovative team to augment our own team on the ground in Colombia to provide our Colombian customers with unparalleled services, across on-premise, private cloud and public cloud."
-German Realpe, CEO and co-founder of Cloud Seguro.
Resecurity is a cybersecurity company providing managed threat detection and response. The company delivers a unified platform for endpoint protection, risk management, and cyber threat intelligence. Known for providing best-of-breed data-driven intelligence solutions, Resecurity's services and platforms focus on early-warning identification of data breaches and comprehensive protection against cybersecurity risks. Founded in 2016, it has been globally recognized as one of the world's most innovative cybersecurity companies with the sole mission of enabling organizations to combat cyber threats regardless of how sophisticated they are. Most recently, Resecurity was named as one of the Top 10 fastest-growing private cybersecurity companies in Los Angeles, California by Inc. Magazine. An official member of AFCEA, NDIA, SIA, Infragard, the American Chamber of Commerce in Saudi Arabia (AmChamKSA) and the American Chamber of Commerce in Mexico (AmChamMexico).
About Cloud Seguro:
Founded in 2011, Cloud Seguro's information security consulting is based on managing risk, which is different for each company. Identifying the risks is the best way to understand how to create an information security management system. When the risk of a company's processes and assets is understood, security controls can be implemented, including encryption, technological tools, digital signatures, electronic signatures, VPNs, software, and others. Cloud Seguro has created a simple methodology that is based on processes, procedures and technical controls. With this methodology, it is easy to certify a process over time under the framework of the ISO 27001 standard. Cloud Seguro's clients are from myriad verticals, including health, services, and Fintech.
EMERGING TECHNOLOGY, GOVERNMENT BUSINESS
Appvance | October 10, 2022
Appvance and Peraton have entered into a collaborative partnership to accelerate the software testing process for federal government agencies. The partnership will focus on supporting digital transformation initiatives within government agencies, updating their digital operations and capabilities for better efficiency and responsiveness, and ultimately delivering improved quality and user experiences that better meet their organizational missions.
"We're excited to include Appvance IQ, an AI-driven autonomous continuous testing platform, as a new technology within the cloud and application services that we can offer to our federal customers, The addition of AIQ as a solution in our offerings will help our customers approach quality and user experience more strategically. The combined solutioning will elevate the effectiveness of software development activities, as well as improve release velocity."
-Gary Wang, Vice President, Cloud & Application Services at Peraton.
Peraton is doing exciting work helping its customers transform their application delivery capabilities and achieve mission success. We're delighted to be partnering with them to serve the federal government, said Appvance CEO Andre Liao. It's gratifying that such a large, impactful IT innovator would select AIQ as a key AI/ML technology to help ensure their customers' quality engineering success.
Federal customers that engage with Peraton to support their Digital Transformation efforts—particularly those looking to eliminate process inefficiencies and bottlenecks in their software development lifecycle—will be able to choose to license AIQ as part of their customized solution. The Peraton/Appvance collaboration will assist customers with implementing the platform as well as supporting the transition to faster release cycles and more focused quality efforts.
Appvance is the technology leader in AI-driven test generation and autonomous testing, revolutionizing software quality. The company's premier product, Appvance IQ™ (AIQ), helps enterprises improve the quality, performance and security of their applications, all while transforming the ability of their development organizations to meet the demands of the increasing speed and frequency of software releases. AIQ provides organizations the intelligence they need to test what matters most, providing businesses confidence that they are delivering great experiences to their users.
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, citizen security, health, and state and local markets. Every day, employees do the can't be done, solving the most daunting challenges facing our customers.