NEC Corporation of America | January 11, 2022
NEC Corporation of America (NEC), a leading provider and integrator of advanced IT, communications and networking solutions, announces the award of a new contract with the National Cooperative Purchasing Alliance (NCPA). The new contract extends the successful five-year relationship that provides state, local, education and government (SLED) agencies cost savings and efficiency in the procurement process.
“Through NCPA’s membership buying power, members receive best value pricing and favorable contract terms to purchase our advanced communications and video collaboration tools, backup and disaster recovery, secure file sharing, touchless check-in systems and more. NCPA members gain access to NEC’s award-winning IT, networking and contact center solutions without the traditional bidding process, enhancing rapid adoption of the latest technologies that solve today’s most pressing challenges.”
Lainey Gordon, Government & Education Vertical Practice Manager at NEC
NCPA is a leading national government purchasing cooperative working to reduce the cost of goods and services by leveraging the purchasing power of public agencies in all 50 states. Co-op members save time and money by allowing NCPA to take on the long, complex RFP and bidding process. NCPA can further lower costs through special member discounts up to 41% off list price.
“We’re pleased that NEC received an award for an NCPA contract again, which simplifies the purchasing process for local, state and federal government agencies, as well as school districts, higher education, universities and nonprofit organizations,” said Matthew Mackel, Director of Business Development at NCPA. “Our members unlock extra savings while getting connected to innovations that improve operational efficiencies.”
For the first time through this contract, NCPA members will gain access to NEC’s UNIVERGE BLUE portfolio, helping SLED entities to move to the cloud with ease. The full suite of cloud services ranges from integrated phone systems, video conferencing, messaging, virtual events, contact center, and backup and disaster recovery. Highly secure and flexible, NEC’s innovative solutions and customizable approach improves the administrators’ and users’ experience, decrease IT costs, reduce risk, simplify technology management and improve productivity.
NEC’s partnership with NCPA also adds an extra level of customer support. There is no cost to become a member of the purchasing cooperative.
About NEC Corporation of America
NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC delivers integrated Solutions for Society that are aligned with our customers’ priorities to create new value for people, businesses and society, with a special focus on safety, security and efficiency. We deliver one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics and technology solutions that unleash customers’ productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology and leverages a robust partner ecosystem to solve today’s most complex business problems. NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with a presence in 140 countries and $29.5 billion in revenues.
Yext | November 15, 2021
Yext, Inc. , the AI Search Company, today announced a suite of AI search solutions designed to help government agencies modernize and streamline digital experiences across channels.
Recent mandates like the 21st Century Integrated Digital Experience Act (IDEA) have required government agencies to improve the customer experience on their websites. A recent Yext study* about consumers' interactions with government agencies online supports the case for these investments: when a government agency provides an excellent overall experience on their website, constituents are more likely to seek official information or advice from that agency in the future (54%), speak well of the agency (42%), and comply with the agency's directives (36%).
"The signing of the 21st Century IDEA put the public sector's need for improved digital experiences into full view. Now more than ever, government agencies are looking for technology that will quickly and easily set them up to serve constituents more effectively online. Our growing team is so excited to show them the potential they can unlock with Yext's powerful Public Sector AI search solution set, a one-stop shop for all of their CX needs."
Laurie "LC" Cook, Vice President of Public Sector at Yext
Yext's public sector solutions incorporate the same powerful Answers AI search technology in the COVID-19 info hubs that the company implemented for the World Health Organization (WHO), U.S. State Department, and the States of New Jersey and Alabama earlier in the pandemic. The solution set includes:
Self-Service Portal: Overwhelmingly, when people have questions or customer service issues related to a civil or government topic, they prefer to find information on their own (78%)* — and with Yext's Support Answers self-service portal, they can. This AI-powered control center supports a one-click experience that allows constituents to self-serve with direct answers to their customer service questions.
Site Search: If people fail to find information on their own when searching on a government agency's website, they typically choose another more labor- or cost-intensive channel (48%),* like calling or emailing the agency's customer service department. Agencies can bypass unnecessary support costs and empower constituents to find the information they're looking for on their website with Yext's Marketing Answers site search solution, which applies the most advanced natural language processing (NLP) to understand and answer questions with an agency's own FAQs, guides, videos, ebooks, and more.
Reputation Management: Constituent reviews are one the best benchmarks for government agencies to gauge progress for improving their digital customer experience. With Yext's reputation management solution, agencies can optimize their online reputation by monitoring, responding, and generating reviews across platforms from one centralized location.
SEO: A majority of people (57%)* prefer search engines like Google or Bing when searching for information to help them understand or resolve civil- or government-related issues, which makes it that much more critical for government agencies to make sure their information is appearing on third-party sites (and accurately so). Yext's SEO-optimized FAQ pages are designed to surface in search results, enabling agencies to extend their customer experience and answer constituent questions before they even reach their website.
While expanding its public sector product offering, Yext has also been building out its public sector sales organization under Laurie "LC" Cook, the company's Vice President of Public Sector. Cook's team now includes the following new hires:
Geoffrey Glaser as Senior Director of Federal, State & Local Government and Education (SLED), and Healthcare
Vernon Aldershoff as Senior Director of Public Sector Sales
Christina Day as Director of Public Sector Sales
David Hernandez as Director of Federal Sales
Yext is the AI Search Company and is on a mission to transform the enterprise with AI search.
With the explosion of information and data online, search has never been more important. However, while the world of consumer search has innovated over time, enterprise search has not. In fact, the majority of enterprise search is powered by outdated keyword search technology that only scans for keywords and delivers a list of hyperlinks rather than actually answering questions.
Cyxtera | October 15, 2020
Cyxtera, a global leader in data center colocation and interconnection services, today announced the availability of its landmark Artificial Intelligence/Machine Learning (AI/ML) compute as a service offering for government agencies needing leading-edge infrastructure to power AI workloads. The first-of-its-kind offering in the market leverages the NVIDIA DGX™ A100 system and will be delivered via Cyxtera’s Federal services exchange platform, which is certified as FedRAMP Ready at the High Impact Level, from the company’s highly secure data centers in Northern Virginia and Dallas-Fort Worth.