Emerging Technology
Businesswire | August 09, 2023
Talkdesk®, Inc., a global cloud contact center leader for enterprises of all sizes, today announced that Talkdesk CX Cloud™, its AI-powered cloud contact center platform, has achieved Federal Risk and Authorization Management Program (FedRAMP) In Process designation and is listed in the FedRAMP marketplace. FedRAMP® is a U.S. federal government-wide compliance program that promotes the adoption of secure cloud products and services across U.S. federal agencies by providing a standardized approach to security assessment and authorization.
The FedRAMP In Process designation is given to companies that are actively working toward a FedRAMP Authorization and mandates that the company meets specific stringent security requirements. With the FedRAMP In Process designation, Talkdesk has the ability to enable modern customer service and to meet the highest security standards for information confidentiality, integrity, and availability.
“We’re proud to announce that Talkdesk has achieved the prestigious FedRAMP In Process designation for our AI-powered cloud contact center platform. This recognition not only reaffirms our unwavering commitment to security and compliance but also showcases our dedication to providing government agencies with the most trusted, flexible, and innovative solution," said Charanya “CK” Kannan, Chief Product & Engineering Officer at Talkdesk. “As Talkdesk works toward FedRAMP Authorization, we are honored to empower our valued customers on their journey to modernizing government services and delivering exceptional citizen experiences.”
With a comprehensive suite of applications for omnichannel engagement, CX analytics, workforce management, and contact center operations, Talkdesk CX Cloud enables federal, state, and local governments to deliver modern customer service and increase efficiency. The security-compliant, flexible and open platform helps government institutions gain agility and get faster time to value. A single, unified interface preserves customer context and empowers governments to improve service while increasing efficiencies and employee productivity, and reducing costs.
According to recent industry research, 94% of organizations are moderately to extremely concerned about cloud security, with perceived threats ranging from insecure interfaces to unauthorized access and more. Because FedRAMP is known as one of the most rigorous cloud service provider certifications in the world, many companies in regulated industries are increasingly seeking FedRAMP authorized customer service solutions. In addition to its public sector commitment, Talkdesk remains deeply invested in supporting companies across industries as they accelerate digital transformation that improves how they engage with customers securely.
About Talkdesk
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry.
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Government Business
GlobeNewswire | September 21, 2023
Noblis, Inc., a leading provider of science, technology and strategy services to the federal government, today announced that its RunCyberAssurance software-as-a-service (SaaS) solution and its supporting platform-as-a-service have achieved the Federal Risk and Authorization Management Program’s (FedRAMP®) Moderate Authority to Operate designation.
“Earning FedRAMP authorization for both our solution and platform is a significant step,” said Mark Lay, Noblis’ Solution Delivery Organization lead. “This designation allows federal agencies to quickly and efficiently leverage the RunCyberAssurance solution to simplify and maintain secure cloud authorization across their enterprise. At the same time, our authorized platform provides a foundation to integrate future solutions for our customers’ evolving missions.”
RunCyberAssurance combines automation, analytics and a streamlined, standardized compliance workflow to help agencies continuously manage their authorized services. Depending on unique mission needs, agencies can leverage RunCyberAssurance as a FedRAMP Authorized SaaS or deploy it within their managed boundaries. Key benefits of the solution include:
Continuous Authority to Operateacross entire technology portfolio
Automatic managementof cybersecurity compliance
Advanced analyticsto expedite decision making and proactively mitigate risks
Automates processesto save time and money
FedRAMP provides a cost-effective, risk-based approach for the adoption and use of cloud services by the federal government. It empowers agencies to use modern cloud technologies, with an emphasis on security and protection of federal information.
About Noblis
For more than 25 years, Noblis has been an innovator within the federal government, committed to enriching lives and making our nation safer while investing in the missions of tomorrow. As a nonprofit, Noblis works for the public good, providing independent and objective science, technology and engineering solutions. Together with our subsidiaries, we work with a wide range of government clients in the defense, homeland security, intelligence, law enforcement and federal civil sectors.
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Emerging Technology
PR Newswire | August 10, 2023
Bloomberg Government announced today the release of several enhancements geared toward improving how its subscribers monitor and analyze state policy changes. These enhancements allow state-focused policy professionals to easily track and visualize legislation across multiple jurisdictions in all 50 states and the District of Columbia. These new features will be showcased at the National Conference of State Legislatures (NCSL) Legislative Summit, taking place in Indianapolis, Indiana from August 14 to 16.
The latest enhancements to the Bloomberg Government include:
Bill Tracking, which enables users to monitor change and follow activities related to legislation across all 50 states andWashington, D.C.
Heatmaps, which visualize legislation being considered across the country to identify opportunities and threats to policy initiatives.
Session Timeline,which delivers up-to-date legislative and committee calendars for all 50 states, making it easier to keep track of which chambers are in and out of session.
"Bloomberg Government's enhancements make searching state legislation very intuitive," said Research Specialist Meredith Heaps of Nelson Mullin. "Simple tabs and dedicated search boxes make it easy to find targeted information. I also love the legislative timeline at the top of each bill - the visual data representation makes it easy to determine key stages and status."
"State-focused policy professionals turn to Bloomberg Government to easily track and visualize issues across multiple jurisdictions so they can quickly engage the appropriate legislators on the key issues that matter to them," said Arielle Elliott, president of Bloomberg Government. "We're committed to continually enhancing our platform to provide our clients the most timely and actionable data and content to help make sense of - and react to - legislative developments.
For more information or to request a demo of Bloomberg Government, please visithttps://aboutbgov.com/9N3.
About Bloomberg Government
Bloomberg Government is a premium, subscription-based service that provides comprehensive information and analytics for professionals who interact with – or are affected by – the government. Delivering news, analytics, and data-driven decision tools, Bloomberg Government's digital workspace gives an intelligent edge to government affairs and contracting professionals. For more information or a demo, visit Bloomberg Government.
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