Strategic Communications | September 16, 2022
Qtrac® by Lavi Industries, a world-leading provider of virtual queue management and appointment scheduling systems, today announced it is partnering with Strategic Communications, a certified woman-owned business enterprise (WBE) and reseller to U.S. government agencies, to provide best-in-class queue solutions for local, state and federal government offices.
"Qtrac identified Strategic Communications as a partner who had broad industry experience in IT, audio visual and cloud services deployments, and shared Qtrac's passion to innovate with a purpose by delivering the highest value in business solutions, Both Qtrac and Strategic Communications share a commitment to provide the very best products and excellent customer service to their clients, We look forward to expanding Qtrac's virtual queue platform to additional departments and services in Florida and across the country because of our partnership with Strategic Communications."
-Steve Covate, VP of Sales at Qtrac.
Since its founding, Qtrac has continually invested in its products and staff to deliver an ever-evolving solution and unsurpassed support to appeal to a broad and changing market. The partnership enables Qtrac to leverage Strategic Communications' extensive experience and knowledge in order to increase market share and build product awareness in the government, education, healthcare, and enterprise sectors.
"Strategic Communications sought a partnership with Qtrac to support a variety of government agencies with a best-in-class queuing and appointment platform that can be configured to benefit a wide range of government agencies and manage the complexity within them."
-Blake Kelly, cloud sales manager at Strategic Communications.
The partnership is already helping residents in Florida who need WIC (women, infants, and children) assistance. Qtrac's queue management solutions are being deployed by the Florida Department of Revenue to give them the ability to schedule their appointments for a time most convenient for them. Because of information gathered from citizens at the time appointments are made, workers will be prepared to deliver necessary products and services, increasing staff efficiency and reducing the amount of time recipients spend collecting needed supplies.
Qtrac® provides virtual queue management systems to companies of all sizes and across many different industries around the world. Its virtual queuing technology enhances the customer experience by focusing on the way people interact with businesses in order to eliminate lines, increase sales and improve service. Qtrac was founded by Lavi Industries, the premier provider of public guidance and crowd control solutions. Building on Lavi's 40+ years of experience and success in helping the world's leading companies effectively guide people in, through and out of their facilities, Qtrac helps organizations improve their operations by improving the customer journey.
EMERGING TECHNOLOGY, CYBERSECURITY
3M | September 09, 2022
The 3M Health Information Systems (3M HIS) division has achieved fully authorized Federal Risk and Authorization Management Program (FedRAMP) status for its 3M RevCycle health services platform (RHSP). 3M HIS is the company's first division with a FedRAMP-approved product. With this designation, 3M RHSP is published on the FedRAMP marketplace, allowing federal entities to more easily contract and work with the company.
3M RHSP hosts and supports key operations offered by 3M HIS, including natural language processing (NLP) support for medical coding, clinical documentation integrity, clinician input and medical coding edits, self-service reporting, and evaluation and management. 3M RHSP utilizes robust statistical methodologies to create a comprehensive NLP platform that suggests medical codes, assists with medical terminology, and eases the provider front-end workflow.
"We duplicated our commercial Health Services Platform to operate through Amazon GovCloud to achieve a fully authorized FedRAMP status, I am extremely proud of our federal markets team for achieving a FedRAMP ATO (authority to operate), which provides our platform with enhanced visibility, opens the door for us to secure cloud-hosted contracts with federal organizations, and makes it easier for us to add more products and solutions that are cybersecure and government approved."
-Kim Aiello, director of federal market solutions, 3M HIS.
The federal government is one of the largest buyers of cloud technology, according to FedRAMP. Cloud service providers (CSPs) offer innovative products that can help federal agencies save time and resources while meeting their critical mission needs.
FedRAMP is a government-wide program that promotes the adoption of secure cloud services across the federal government by providing a standardized approach to security and risk assessment for cloud technologies and federal agencies.
For CSPs, FedRAMP provides a standardized security framework for all cloud products and services that is recognized by all executive branch federal agencies. CSPs only need to complete the FedRAMP Authorization process once for each cloud service offering and perform continuous monitoring, with all agencies reviewing the same continuous monitoring deliverables, creating efficiencies across the government.
3M ( NYSE: MMM) believes science helps create a brighter world for everyone. By unlocking the power of people, ideas and science to reimagine what's possible, our global team uniquely addresses the opportunities and challenges of our customers, communities, and planet.
WalkMe | November 09, 2022
WalkMe Ltd. (NASDAQ: WKME), a leading provider of digital adoption solutions, today announced its approval to join the G-Cloud Digital Marketplace by the Crown Commercial Service of the UK government. WalkMe is now a part of the G-Cloud 13 initiative, a centralized hub for the streamlined procurement of cloud-related IT services and technologies by public sector organizations such as central and local governments, non-profit organizations, education, defense, and emergency and health services. The G-Cloud Marketplace reduces the complex requirements to purchase IT by centralizing the vendor qualification process.
There is an urgent need to deliver more and better services quicker with tighter budgets in the National Healthcare Service (NHS) and across the British government. WalkMe's digital adoption platform (DAP) provides customised on screen guidance and automation to realise the promise of digital technology while improving the employee and end user experience as well as overall programme efficiency.
WalkMe's DAP not only increases the adoption of digital technologies, but also levels the playing field for citizens with varying degrees of digital dexterity making for more equitable access to government services. The platform can identify usage inefficiencies so that solutions can be deployed to improve adoption and overall user experience while providing unprecedented data insights to continuously improve.
Improving the adoption of digital technologies in the public sector will make services more accessible, reduce pressure on contact centers as end users opt for on screen help and automation, and lower staff attrition as employees can use their digital tools more easily and efficiently.
"We are honored to join the G-Cloud Digital Marketplace and do our part to strengthen government-citizen relationships through enhanced user experience and accessibility, We look forward to playing a role in the improvement of the digital citizen experience across the UK and to discover the innovative ways public sector organizations will use WalkMe technology to drive efficiency, save money, and elevate the experience for end users across the board."
-Simon Blunn, Senior Vice President & General Manager EMEA, WalkMe.
WalkMe's cloud-based digital adoption platform enables organizations to measure, drive and act to ultimately accelerate their digital transformations and better realize the value of their software investments. Our code-free platform leverages our proprietary technology to provide visibility to an organization's Chief Information Officer and business leaders, while improving user experience, productivity and efficiency for employees and customers. Alongside walkthroughs and third-party integration capabilities, our platform can be customized to fit an organization's needs.