Austin AI firm SparkCognition creates subsidiary focused on defense sector

SparkCognition | May 28, 2020

Austin-based artificial intelligence company SparkCognition is launching a subsidiary company, SparkCognition Government Systems, that will focus on government and national defense products. The new company will expand on SparkCognition’s existing defense and national security business, the company said. SparkCognition Government Systems will produce software products and fully integrated systems and platforms available to all U.S. military branches and government institutions, according to the company. SparkCognition was founded in 2013 and makes machine-learning and artificial intelligence platforms. Last year, it raised $100 million to grow its AI platform.

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Secretary of State Michael R. Pompeo remarks on ‘Celebrating Americanism in Our Foreign Policy’ at the 101st National Convention of the American Legion, in Indianapolis, Indiana, on August. 27, 2019.

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Secretary of State Michael R. Pompeo remarks on ‘Celebrating Americanism in Our Foreign Policy’ at the 101st National Convention of the American Legion, in Indianapolis, Indiana, on August. 27, 2019.

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EMERGING TECHNOLOGY

Brillient Successfully Appraised at Capability Maturity Model Integration Version 2.0 Maturity Level 3

Brillient | November 25, 2020

Brillient, a main US Federal Government Digital Transformation organization, declared they have been effectively evaluated at Capability Maturity Model® Integration (CMMI®), Version 2.0, Maturity Level 3 for both Software Development and Services. CMMI is a coordinated arrangement of best practices that empowers Brillient to improve the exhibition of its key business measures. At its heart, CMMI gives a guide to building, improving, and sustaining capacity. It is a guide for progressing from performing impromptu exercises to grasping restrained, reliable cycles focused on achieving targets identified with organization execution, quality, cost timetable, and usefulness. This, thusly, features Brillient's proceeding with responsibility to giving government customers uncommon quality and a sensible cost. "Adding CMMI for Services and reaffirming our software development best practices under the new version two model, demonstrates our continuing commitment to delivering the highest quality to our clients. With CMMI, along with our ISO-9001, 20000, and 27001 certifications, we deliver best-in-class solutions and services," said Paul Strasser, Brillient's Chief Executive Officer. About Brillient: Brillient is an award-winning Solutions Engineering company focused on Digital Transformation, Intelligent Automation, and Business Process Management, which aids government clients to achieve improved efficiencies and lower costs in their digital government and IT modernization initiatives.

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GOVERNMENT BUSINESS

Bright Pattern and Carahsoft Team to Bring Powerful Cloud-Based Omnichannel Contact Center Software to Public Sector Agencies

Bright Pattern | January 20, 2022

Bright Pattern, a leading provider of AI-powered cloud contact center software, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced a partnership. Under the agreement, Carahsoft will serve as Bright Patterns' Master Government Aggregator®, making the company's industry-leading omnichannel contact center software available to the Public Sector through Carahsoft's NASA Solutions for Enterprise-Wide Procurement (SEWP) V, ITES-SW2, NASPO, OMNIA, The Quilt, and E&I contracts and the company's reseller partners. "We are pleased to partner with Carahsoft, the most trusted Government IT solution provider, to deliver innovative cloud-based contact center solutions to Government agencies," said Michael McCloskey, CEO of Bright Pattern. "By partnering with Carahsoft, we will enable Government agencies to leverage AI, automation, and digital channels such as text message, social messengers, and chatbots to improve client satisfaction." Government call centers and services are crucial for agencies and programs to effectively serve their constituents, making improved customer service a high priority for the Public Sector. Despite the Government's need for advanced call centers and services, however, many of them operate on a tight budget. This prevents agencies from upgrading their call center operations, subsequently widening the technology gap between the Public and Private sectors and negatively impacting customer experience. With Bright Pattern's Cloud Contact Center platform, Government agencies can modernize their mobile digital channels to support their constituents and maximize returns from their existing budget. Bright Pattern's cloud-based contact center solution provides the advanced features that agencies need at the lowest professional services costs in the industry. Bright Pattern supports features including omnichannel communication, accurate Conversational Interactive Voice Response (IVR), customizable self-service options and artificial intelligence (AI) powered quality assurance, all of which will help the Government call center close the technology gap between the agency and its constituents. Bright Pattern can integrate with agencies existing CRMs or IT Service Management (ITSM) solutions such as ServiceNow, Ivanti, and more. Bright Pattern Contact Center Software for Government Agencies: Communicate With Citizens on Any Channel – Bright Pattern's omnichannel platform allows constituents to utilize any digital channel and switch between channels with ease during a conversation with the agency. The platform supports channels SMS/text messaging, mobile apps, messaging apps, chat, etc. on top of traditional communication channels such as voice and email. Self-Service and Automation of Routine Tasks – Government agencies are often inundated with repetitive tasks, like paying bills and fines, filing complaints, reporting malfunctions or damage, and answering frequently asked questions. Implementing Bright Pattern's self-service technology allows agencies to automate routing tasks into the agency's 311 number. Bright Pattern's Conversational IVR and Standard IVR is powered by Natural Language Processing, allowing constituents to use their natural language to go through the self-service menu and select the right agency or team for their issues. Empower Public Servants – Bright Pattern's contact center solution and agent desktop is easy-to-use and intuitive. AI can assist customer service agents during conversations with constituents through suggested responses and sentiment analysis of the caller in real-time. Furthermore, supervisors can utilize Omni QM and Bright Pattern's unified reporting dashboards to gain insight into the contact center's operations. Omnichannel Quality Assurance to Observe and Evaluate Agent Interactions on All Channels – Bright Pattern's Omni QM feature allows agencies to monitor 100% of interactions on all channels. Users can observe interactions on traditional channels: like voice calls, emails and SMS /text messaging; while also monitoring interactions on emerging digital channels such as in-app messaging, messaging apps, and web chats. Leverage Your CRM to Personalize Constituent Interactions – With Bright Pattern's comprehensive CRM integrations, a contact center can utilize constituent information to match caller information (phone number, phone call ID) with data from the agency's CRM database for faster, seamless service. Integrate with any CRM--Microsoft Dynamics, Salesforce, or even your own record management system. 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GOVERNMENT BUSINESS

BCS Data Center Operations Broadens the Solution Portfolio to Include Government Programs

BCS | April 21, 2021

BCS Data Center Operations (BCS) announces the addition of a new BCS Government Programs branch to its solution portfolio, committed to supporting the mandate of federal, state, and local governments, as well as their partners. The expansion enables BCS to adapt rapidly to vital infrastructure needs triggered by recent government reforms. Craig Harris, a veteran of the business and government initiatives, has been elected senior vice president and chief federal programs officer, in charge of directing BCS Government Programs activities. He joins BCS with two decades of operations experience, including overseeing colocation operations for a top data center provider, leading the Amazon Web Services (AWS) infrastructure team responsible for U.S. government contracts, leading IT process-design projects for the federal government, and launching state-of-the-art fulfillment centers for Amazon. Harris worked as a lead associate for Booz Allen Hamilton, where he headed projects for the United States Department of Homeland Security, the Office of Naval Research, the United States Navy, the United States Army Materiel Command, and the United States Marine Corps Warfighting Laboratory. He was in the Marine Corps for 14 years. BCS currently manages over 6 million square feet and 350 MW of critical power under contract, with a considerable portion of it handling highly supervised, compliant, uptime-dependent environments for three of the world's leading financial service firms. BCS reported earlier this year that they had earned the Uptime Institute's M&O Stamp of Approval, as well as a good Service Operation Control (SOC) 2 Type II survey and Payment Card Industry Data Security Standard (PCI DSS) evaluation for the Phoenix data center campus. BCS utilizes a complete lifecycle of solutions delivered by trained and accredited people, best-in-class processes, and cutting-edge technology through a single integrated delivery system, allowing agencies and their clients to concentrate on their primary tasks. Because of BCS's single-source, self-performance model, BCS staff provide at least 80% of all services. About BCS BCS is an enterprise-level essential facility operations company that focuses solely on data centers. Via a single completely developed self-performance model, the BCS strategies portfolio includes facility management, IT services, physical security, and a variety of value-added professional services. To achieve improved efficiency, reliability, and scale, BCS employs sophisticated technologies and centralized services such as BCS CriticalWorksTM, BCS CriticalCareTM, and the BCS Tactical Operations Center. With over 6 million total square feet and more than 350 MW of data center critical power under contract, BCS meets the demands of Fortune 500 companies.

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