Government Business, Cybersecurity
Prweb | July 12, 2023
Milestone Systems, a global leader in open platform video technologies, announces today its partnership with FedCloudIA, paving the way for groundbreaking advancements in government security solutions. The company's signature software, Milestone XProtect, is now available as part of the FedCloudIA cloud service offering, a FedRAMP Ready video management solution.
By participating in this FedRAMP Ready environment, Milestone XProtect becomes a trusted cloud service technology for the U.S. government. This distinction eases the process of conducting business within the government sector. With this move, any government agency seeking a FedRAMP Ready Video Management System (VMS) now has the option to use Milestone through FedCloudIA. Likewise, resellers for government agencies looking to leverage Milestone's robust cloud capabilities may proceed through the FedCloudIA platform.
Through this partnership, Milestone integrators and government sector end-users gain access to a FedRAMP Ready cloud solution. The Milestone XProtect solution adheres to the security policies published by NIST and tailored to the FedRAMP Moderate baseline and DoD IL-4. Milestone XProtect is now available as a cloud service for all U.S. federal, state and local government agencies. Milestone technology partners may also be available under the FedCloudIA umbrella.
"Milestone's entry into the FedCloudIA framework marks a significant leap forward for government security. Our partnership ensures that government agencies can rely on an approved, secure, and effective open platform VMS to meet their unique needs," said Walter Coady, Business Development Manager, Federal Government, Milestone Systems. "Being in the market as part of a FedRAMP Ready solution underscores our commitment to innovation, integration and the partner ecosystem."
The Milestone XProtect open platform video management system currently supports more than 13,000 different security devices from more than 700 of the industry’s leading manufacturers. Technology partners include providers of network video cameras, smart sensors, cloud technologies, access control, alarm and detection systems, video analytics, GPS technology, laser scanners, emergency call boxes, and much more.
About Milestone Systems
Milestone Systems is a leading provider of data-driven video technology software in and beyond security that helps the world see how to ensure safety, protect assets, and increase business efficiency. Milestone enables an open platform community that drives collaboration and innovation in the development and use of network video technology, with reliable and scalable solutions that are proven in more than 500,000 customer sites worldwide. Founded in 1998, Milestone is a stand-alone company in the Canon Group. For more information visit: http://www.milestonesys.com
About FedCloudIA
FedCloudIA is an environment providing cloud-based video surveillance systems, access control systems, video storage, body worn cameras, and intrusion detection systems (IDS) to agencies. Agency-site equipment is supported by management infrastructure maintained by FedCloudIA and hosted in the Azure Gov Cloud. This service offering is delivered either as a Platform as a Service (PaaS) hybrid solution, or as a Software as a Service (SaaS) offering, with agency managed on-site equipment and FedCloudIA managed cloud infrastructure. FedCloudIA's PaaS offering allows agencies the flexibility to distribute resources between cloud and local systems. As a physical security environment, FedCloudIA simplifies the ATO process of multiple commercial off the shelf (COTS) manufacturers such as Milestone Systems.
About FedRAMP
The Federal Risk and Authorization Management Program (FedRAMP®) was established in 2011 to provide a cost-effective, risk-managed approach for the adoption and use of cloud services by the federal government. FedRAMP empowers agencies to use modern cloud technologies, with an emphasis on security and protection of federal information.
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Emerging Technology
Businesswire | August 09, 2023
Talkdesk®, Inc., a global cloud contact center leader for enterprises of all sizes, today announced that Talkdesk CX Cloud™, its AI-powered cloud contact center platform, has achieved Federal Risk and Authorization Management Program (FedRAMP) In Process designation and is listed in the FedRAMP marketplace. FedRAMP® is a U.S. federal government-wide compliance program that promotes the adoption of secure cloud products and services across U.S. federal agencies by providing a standardized approach to security assessment and authorization.
The FedRAMP In Process designation is given to companies that are actively working toward a FedRAMP Authorization and mandates that the company meets specific stringent security requirements. With the FedRAMP In Process designation, Talkdesk has the ability to enable modern customer service and to meet the highest security standards for information confidentiality, integrity, and availability.
“We’re proud to announce that Talkdesk has achieved the prestigious FedRAMP In Process designation for our AI-powered cloud contact center platform. This recognition not only reaffirms our unwavering commitment to security and compliance but also showcases our dedication to providing government agencies with the most trusted, flexible, and innovative solution," said Charanya “CK” Kannan, Chief Product & Engineering Officer at Talkdesk. “As Talkdesk works toward FedRAMP Authorization, we are honored to empower our valued customers on their journey to modernizing government services and delivering exceptional citizen experiences.”
With a comprehensive suite of applications for omnichannel engagement, CX analytics, workforce management, and contact center operations, Talkdesk CX Cloud enables federal, state, and local governments to deliver modern customer service and increase efficiency. The security-compliant, flexible and open platform helps government institutions gain agility and get faster time to value. A single, unified interface preserves customer context and empowers governments to improve service while increasing efficiencies and employee productivity, and reducing costs.
According to recent industry research, 94% of organizations are moderately to extremely concerned about cloud security, with perceived threats ranging from insecure interfaces to unauthorized access and more. Because FedRAMP is known as one of the most rigorous cloud service provider certifications in the world, many companies in regulated industries are increasingly seeking FedRAMP authorized customer service solutions. In addition to its public sector commitment, Talkdesk remains deeply invested in supporting companies across industries as they accelerate digital transformation that improves how they engage with customers securely.
About Talkdesk
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry.
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Emerging Technology
Businesswire | July 17, 2023
Juvare®, the leader in situational awareness and critical incident preparedness and response technology, today announced the launch of the Juvare Unified Command Platform™ (UCP), part of its new Juvare Federal & Defense (JFD) business unit. The platform enables federal and defense agencies to improve real-time situational awareness, facilitate secure interagency collaboration, and digitize workflows as part of public sector digital modernization efforts. The FedRAMP® High authorized version of UCP is available on the FedRAMP marketplace through Juvare Federal Cloud.
“UCP demonstrates our commitment to deliver modern and secure technology solutions that improve collaboration and operational efficiency while simultaneously strengthening our nation's cyber infrastructure,” said Robert (“Bob”) Watson, CEO of Juvare. “Not only does the platform meet the highest standards in information security, it does so while also delivering modern, easily adaptable, user-friendly software.”
UCP delivers pre-built workflows such as case management, evacuation and communication coordination, law enforcement availability pay, paper and policy tracking, protective detail assignments, and scalable exercise simulation and facilitation that can be easily configured by each agency. This accelerates speed to value by ensuring that agency time and resources are spent meeting goals instead of solving recurring workflow problems.
“UCP is much more than just a workflow and visualization application,” said Patrick Macfarlane, Chief Operating Officer of Juvare Federal & Defense. “It's a single solution that replaces manual processes with automated, secure, and scalable workflows. By collecting data from multiple sources and providing an aggregate view on a single pane of glass, UCP enables swift and informed decision-making and ensures that agencies have AI-ready data for further analysis and augmentation.”
In addition to pre-built workflows, UCP incorporates a dynamic set of integrations and plug-ins designed to support data visualization, collaboration, and predictive analysis. Integrated within the UCP are powerful components such as Juvare Exchange® (JX) for robust collaboration and networking, JX Analyze for in-depth business intelligence, JX Connector for enhanced interagency data integration and aggregation, and world-class geospatial capabilities that support advanced predictive modeling for assessing the potential impacts of weather events.
“UCP aligns with the specific data security requirements of the U.S. government, providing secure access between federal and defense agencies for seamless data integration, collaboration, and a shared common operating picture,” said Patrick Lane, President, Juvare Federal & Defense. “The platform embodies Juvare's unwavering resolve to innovate, ensuring the development of robust solutions that contribute to the security of our nation.”
About Juvare
Juvare is a worldwide leader in crisis management software. Juvare solutions empower government agencies, corporations, healthcare facilities, academic institutions, and volunteer organizations to leverage real-time data to manage incidents faster and more efficiently, protecting people, property, and brands. For more information, visit http://www.juvare.com.
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