SuccessKPI | December 12, 2022
SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, today announced that they have achieved FedRAMP authorization at a moderate impact level through the Joint Authorization Board (JAB). FedRAMP (Federal Risk Authorization Management Program) is a United States federal government program providing a standardized methodology for security assessment, authorization, and monitoring of cloud products and services. The JAB provides authorization for certified cloud platforms for use by government agencies.
"SuccessKPI is an essential part of our cloud-based Contact Center as a Service (CCaaS) analytics offerings. Their suite of AI and ML powered solutions help us collaborate with our partners to drive operational efficiencies and improve the citizen experience."
-Andy Beamon, Senior Vice President, Total Experience Technologies, Maximus.
Maximus is a leader in government customer engagement center practices, offering omni-channel technologies and professional consulting services to improve the customer experience through automation and operational performance. Maximus moves people forward and enables successful mission outcomes.
As agency missions continue to require increased levels of service for citizens, faster decision making, and decisive action on the front lines, the SuccessKPI platform brings a full suite of tools to meet these challenges.
The SuccessKPI platform combines a business intelligence layer, data lake architecture, speech and text analytics, quality management, and automation tools specially designed for large customer engagement centers.
"We are delighted to continue to expand our partnership with Maximus to support government digital transformation, FedRAMP authorization serves as further validation of our joint commitment to our Federal customers."
-David Rennyson, President and CEO of SuccessKPI.
SuccessKPI is a revolutionary on-demand experience analytics software provider enabling organizations to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI's insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. We are trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.
As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.
WalkMe | November 09, 2022
WalkMe Ltd. (NASDAQ: WKME), a leading provider of digital adoption solutions, today announced its approval to join the G-Cloud Digital Marketplace by the Crown Commercial Service of the UK government. WalkMe is now a part of the G-Cloud 13 initiative, a centralized hub for the streamlined procurement of cloud-related IT services and technologies by public sector organizations such as central and local governments, non-profit organizations, education, defense, and emergency and health services. The G-Cloud Marketplace reduces the complex requirements to purchase IT by centralizing the vendor qualification process.
There is an urgent need to deliver more and better services quicker with tighter budgets in the National Healthcare Service (NHS) and across the British government. WalkMe's digital adoption platform (DAP) provides customised on screen guidance and automation to realise the promise of digital technology while improving the employee and end user experience as well as overall programme efficiency.
WalkMe's DAP not only increases the adoption of digital technologies, but also levels the playing field for citizens with varying degrees of digital dexterity making for more equitable access to government services. The platform can identify usage inefficiencies so that solutions can be deployed to improve adoption and overall user experience while providing unprecedented data insights to continuously improve.
Improving the adoption of digital technologies in the public sector will make services more accessible, reduce pressure on contact centers as end users opt for on screen help and automation, and lower staff attrition as employees can use their digital tools more easily and efficiently.
"We are honored to join the G-Cloud Digital Marketplace and do our part to strengthen government-citizen relationships through enhanced user experience and accessibility, We look forward to playing a role in the improvement of the digital citizen experience across the UK and to discover the innovative ways public sector organizations will use WalkMe technology to drive efficiency, save money, and elevate the experience for end users across the board."
-Simon Blunn, Senior Vice President & General Manager EMEA, WalkMe.
WalkMe's cloud-based digital adoption platform enables organizations to measure, drive and act to ultimately accelerate their digital transformations and better realize the value of their software investments. Our code-free platform leverages our proprietary technology to provide visibility to an organization's Chief Information Officer and business leaders, while improving user experience, productivity and efficiency for employees and customers. Alongside walkthroughs and third-party integration capabilities, our platform can be customized to fit an organization's needs.
Sapia.ai | December 02, 2022
Sapia.ai, creator of the world's first smart interviewer, are proud to announce that they have been accepted onto the UK government's Crown Commercial Service (CCS) procurement framework G-Cloud 13.Organisations can now find and purchase Sapia.ai's tools, including its AI-empowered smart chat which has shown to help companies deliver on their Diversity KPI's when hiring, from the government's digital marketplace. The G-cloud framework launched in 2012, with the aim of easing the procurement process for the UK government and other public sector bodies. Sapia.ai has joined over 5000 suppliers to offer its solutions within the framework.
Public sector organisations are now able to access, review, and purchase Sapia.ai's automated and bias-free hiring solution easily through the marketplace, knowing that it has been vetted by the G-cloud framework. Sapia.ai is truly unique in that it allows candidates to apply for a job through a simple text chat - negating the need for CVs which have been shown to be full of bias - even when anonymised. Instead, using Sapia.ai's AI-driven technology and its bias-free database of interview responses, Sapia.ai can create an accurate and independent profile of a candidate matching their skills with their ability to do the job within seconds. Every candidate also receives personalized feedback that they can use to improve in areas for future job searches, as well as helping them understand where their strengths lie.
"We are delighted to have been included in the G-Cloud 13 framework. When our technology can simultaneously lead to customers seeing accelerated diversity after just 3 months of use, as in the case of our customer Woodies, you know you have built game changing technology,We cannot wait for it to do the same in the public sector that we have for so many companies. "
-Barb Hyman,CEO Sapia.ai.
By using Sapia.ai public sector customers can now deliver:
An interview for every candidate that applies without any need for CVs.
A fast and human-focussed automated hiring system that fits into current HR processes.
A time-efficient shortlisting process, while every candidate receives personalized feedback.
More diverse hires with highly accurate job matching.
An immediate impact on D&I KPIs.
Huge cost and time savings on recruitment.
Sapia's mission is to help companies unlock and engage talent at scale. With its blind, automated chat interview and comprehensive DEI analytics platform, Sapia's technology is the first solution of its kind to disrupt biases that affects traditional recruitment processes – resulting in fair outcomes for candidates and companies.