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GOVERNMENT BUSINESS

ISG | November 11, 2021

Information Services Group , a leading global technology research and advisory firm, has launched a research study examining service providers that help commercial enterprises and U.S. government entities adopt and run all major Microsoft software packages as part of their digital transformations. The study results will be published in April in two comprehensive ISG Provider Lens™ reports, one for enterprises called Microsoft Ecosystem 2022, and the other focusing on the unique needs of government entities called Microsoft Ecosystem 2022 – U.S. Public Sector. Both reports will cover a range of Microsoft-related services offered by providers, including managed services related to Azure, support for running SAP products on Azure and the adoption of Microsoft 365. Enterprise and public sector buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients. The new reports will look at the ways the Microsoft product roadmap has driven broad changes in the corporate workplace in recent years. As Microsoft has transformed itself into a cloud-based company, its customers have made their own digital transformations, replacing on-premises software with a new generation of cloud services from Microsoft and its partners,” he said. “Microsoft ecosystem service providers help enterprises and government entities implement, integrate and support Microsoft’s latest offerings.” Bill Huber, partner, digital platforms and solutions for ISG ISG has distributed surveys to more than 160 Microsoft-related technology and service providers. Working in collaboration with ISG’s global advisors, the research team will produce five quadrants representing the services and products the typical enterprise client is buying in the Microsoft space, based on ISG’s experience working with its clients. The five quadrants that will be covered are: Managed Services for Azure, assessing managed public cloud service providers that offer professional and managed services that augment Azure’s built-in capabilities, including IaaS and PaaS. These services include provisioning, real-time and predictive analysis, and monitoring and operational management of a client’s public cloud and multicloud environment. Microsoft 365 Services, evaluating service providers that aid enterprises and government entities with the adoption, integration and ongoing operation of Microsoft 365—Microsoft’s SaaS-based productivity suite. These services go beyond provisioning and migrating to Microsoft 365; they focus on offering a quick, device-independent, high-quality productivity suite that enables seamless teamwork, irrespective of location and adapted to the role of the user. SAP on Azure Services, looking at service providers that offer capabilities related to adopting, managing and using Microsoft’s dedicated SAP on Azure suite of cloud solutions. The services typically provided by these companies include architecture consulting and an analysis of requirements for the application landscape; technical design with support for configuration; deployment; escalation management; change and fault management; support; optimization and reporting. Dynamics 365 Services, evaluating service providers that assist enterprises and government entities with the selection, integration, customization and operation of Microsoft’s cloud-based Dynamics 365 enterprise resource planning (ERP) and customer relationship management (CRM) software. These services focus on the digitalization of business processes through the use of ERP and CRM software. Power Platform Services, assessing providers that offer services related to broad implementations of the Microsoft Power Platform, plus support services and related advanced training. Clients utilize the services offered by the providers to create new and sophisticated software applications for digital transformation, obtain new insights on business operations and optimize business processes in a sophisticated manner. The public sector report will include four quadrants, omitting the one analyzing providers of SAP on Azure services, which is not broadly applicable to this market. The enterprise report will cover the global Microsoft ecosystem market and examine products and services available in the U.S., Germany, the U.K., Australia, Brazil, Switzerland, Singapore and Malaysia, while the U.S. public sector report will cover the U.S. government sector. ISG analysts Craig Baty, Peter Crocker, Mark Purdy, Holm Landrock and Mauricio Ohtani will serve as authors of the enterprise report, while Crocker and Bruce Guptil will serve as authors of the U.S. public sector report. A list of identified providers and vendors and further details on the study are available in these digital brochures: Microsoft Ecosystem 2022 and Microsoft Ecosystem 2022 – U.S. Public Sector. Companies not listed as Microsoft ecosystem providers can contact ISG and ask to be included in the study. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Germany, Switzerland, the U.K., France, the Nordics, Brazil and Australia/New Zealand, with additional markets to be added in the future. A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types. About ISG ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.

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