EMERGING TECHNOLOGY
Carahsoft | October 14, 2022
Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced the availability of the Okta-powered Adobe Acrobat Sign for Government. Adobe Acrobat Sign for Government enables government agencies to transform inefficient, outdated paper workflows into a modern process using digital forms that make signing and approvals easy, secure and legal. The Okta Identity Platform brings ease of integration for technology teams and simplifies users’ experience while ensuring their safe connection to the service. In addition, Okta’s Regulated Moderate Cloud has enabled Adobe to achieve FedRAMP Moderate authorization for Adobe Acrobat Sign for Government.
E-signatures have helped to improve efficiencies in government for years. With FedRAMP authorization, Adobe Acrobat Sign for Government can now be used to support Federal mission-critical services like emergency management and social services as well as mission support services such as procurement and human resources. This product is ideally suited for situations where the loss of confidentiality, integrity and availability would have adverse effects on an agency’s operations, such as cyber health or digital services.
“Okta is committed to help government technology teams modernize and secure their operations using Okta’s leading identity platform. Our collaboration with Adobe is designed to streamline Federal e-signature services, starting with a safe and smooth connection for all users, in line with the Government’s security requirements.”
-Katy Mann, Vice President, Federal, Okta.
As we were expanding our offerings to service our growing government customer base, we realized that we needed to be FedRAMP-compliant if we wanted to continue to be a top choice for our government customers, said Brendan Curley, VP of Public Sector Sales, Digital Media, U.S, Adobe. To provide our customers with a modern, centralized, secure and FedRAMP-compliant solution, we turned to Okta, a leader in identity authentication.
“Adobe Acrobat Sign for Government is a major advantage for government agencies to improve and modernize digital experiences for their citizens, We look forward to providing the FedRAMP-authorized solution through our reseller partners to simplify and advance digital processes for the Government and its constituents.”
-Cortney Steiner, Vice President who leads the Adobe Team at Carahsoft.
About Carahsoft:
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Customer Experience, Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.
About Okta:
Okta is the leading independent identity provider. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With more than 7,000 pre-built integrations to applications and infrastructure providers, Okta provides simple and secure access to people and organizations everywhere, giving them the confidence to reach their full potential. More than 16,400 organizations, including JetBlue, Nordstrom, Siemens, Slack, Takeda, and Teach for America, trust Okta to help protect the identities of their workforces and customers.
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EMERGING TECHNOLOGY, GOVERNMENT BUSINESS
TTEC | September 23, 2022
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.
Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA).
TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States.
"TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities."
-Anna Van Buren, senior vice president, TTEC.
With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management.
The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail.
"Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve."
-Michael Perrotto, acting E-ZPass program manager, NYSTA.
About TTEC:
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
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EMERGING TECHNOLOGY, GOVERNMENT BUSINESS, CYBERSECURITY
SkyePoint | September 14, 2022
SkyePoint Decisions, Inc. (SkyePoint) is pleased to announce the purchase of SNR Government IT Services LLC (SNR GITS), a subsidiary of Arrowpoint Corporation of Ashburn, VA, effective September 9, 2022. SkyePoint acquired all assets including its DLA JETS, Army RS3, and Army ITES-3S information technology and cybersecurity services contract vehicles.
SNR GITS, now as a subsidiary of SkyePoint, offers comprehensive information technology services including technical and management expertise supporting applications, software, hardware, infrastructure, and systems in support of Department of Defense (DOD) agencies. As a Division of SkyePoint, SNR GITS will operate as the Defense sector arm for SkyePoint’s continued growth and investment.
“This acquisition reflects SkyePoint’s determined and unrelenting focus on growth and delivering excellence to our federal government customers. Our ability to provide meaningful solutions to Federal agencies, anytime, anywhere now further expands SkyePoint’s reach to the DOD as a Prime contractor. We look forward to working with our technology and industry services partners to deliver SkyePoint’s proven cybersecurity, IT infrastructure, data analytics, and application development solutions.”
-Frank Sturek, President, SkyePoint.
About SkyePoint Decisions:
SkyePoint provides innovative enterprise-wide and targeted solutions for the complex challenges faced by our federal government clients. Our focus is on enabling our client’s ability to deliver their mission – anytime, anywhere, securely as a prime contractor committed to delivery excellence. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results. SkyePoint is an established ISO 9001:2015, ISO/IEC 27001:2013, and CMMI for Services Level 3 business with operations across the U.S.
About SNR GITS:
SNR GITS, a division of Arrowpoint Corporation, offers comprehensive IT services including technical and management expertise that supports applications, software, hardware, infrastructure, and systems in support of the Defense Logistics Agency and the Department of the Army. SNR GITS provides services through its Indefinite Delivery / Indefinite Quantity (IDIQ) contract vehicles.
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