EMERGING TECHNOLOGY, GOVERNMENT BUSINESS
Carahsoft | March 17, 2023
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced its partnership with Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®. Under the agreement Carahsoft will serve as Verint’s Public Sector Distributor, making the company’s citizen engagement solutions available to the public sector through Carahsoft’s reseller partners, NASA Solutions for Enterprise-Wide Procurement (SEWP) V and Information Technology Enterprise Solutions – Software 2 (ITES-SW2) contracts.
“Government agencies are immersed in a worldwide trend to improve their digital IQ and citizen engagement as reliance on government websites and content continues to expand. Consequently, leading global brands are meeting consumers where they want, when they want, and citizens expect this same level of service from government agencies,” says Verint’s John Bourne, senior vice president, global channels and alliances. “Verint’s partnership with Carahsoft will help the public sector meet these challenges by extending the reach of our customer engagement solutions through Carahsoft’s extensive reseller network.”
There are a number of government initiatives in place today that are driving the need for improved digital services and making citizen engagement a top priority. These include President Biden’s Executive Order #14058 (Transforming Customer Experience & Service Delivery to Rebuild Trust in Government) which focuses on transforming federal customer experience and service delivery to rebuild trust in government; and the Federal Risk and Authorization Management Program (FedRAMP) that simplifies security for the digital age by providing a standardized approach to security for the cloud. Verint solutions are FedRAMP Moderate/IL4 authorized, which comes on the heels of more than 20 years helping hundreds of agencies and departments around the world measure and improve citizen satisfaction.
“Forward-thinking government and public sector agencies are continually improving their customer engagement tools to provide a seamless digital experience for citizens,” said Michael Shrader, vice president of Intelligence and Innovative Solutions at Carahsoft. “With the addition of Verint to our Customer Experience and Engagement portfolio, agencies will be able to address various challenges, increase efficiency and promote rapid change across every citizen experience. We look forward to working with Verint and our reseller partners to help our joint customers deploy all the capabilities of the Verint Customer Engagement Platform.”
The Verint Customer Engagement Platform helps organizations adapt and improve their operations in days, not months or years. It works across the organization, breaking down the barriers that exist between departments and operations. Verint technology enables people and bots to work together seamlessly from anywhere. The Verint Platform open architecture allows organizations to leverage existing investments in new ways. Verint solutions provide agencies with the data needed to surface and act on insights in real time to enhance customer experiences and efficiency, which ultimately drive continuous improvement. With Verint, organizations can create highly differentiated experiences, drive enduring relationships with their constituents and effectively navigate the disruption and constant change government agencies are experiencing.
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Customer Experience, Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.
Tantus Technologies | January 04, 2023
In a recent announcement, Virginia-based Tantus Technologies, Inc., received a Task Order through the Farm Production and Conservation (FPAC) Information Assurance Branch. Tantus is engaged to provide cyber security services to the Risk Management Agency (RMA), Natural Resources Conservation Service (NRCS), Farm Service Agency (FSA), and the U.S. Department of Agriculture (USDA).
Tantus, via the FPAC, has provided its expertise to several vital applications, systems and programs related to crop insurance, conservation, lending, and other services for over five years. The new Task Order mandates Tantus with authorization documentation analysis; project maintenance and management; security assessment and cyber security compliance support; contingency planning preparedness; and readiness and assurance support for the entire FPAC.
Due to the long working relationship, USDA – FPAC selected Tantus for this crucial implementation. Under the federal Zero Trust Architecture mandates Tantus will focus on packaging its cyber services with automation, emerging practices and technologies to assist federal agencies in improving their security compliance. Tantus intends to bring thought leadership to this transition and increase the overall security of FPAC systems.
The National Institutes of Health (NIH) Information Technology Acquisition and Assessment Center's (NITAAC) Chief Information Officer – Solutions and Partners 3 Small Business (CIO-SP3 SB) contract awarded the new Task Order to Tantus.
About Tantus Technologies, Inc.
Tantus Technologies offers federal clients complete IT solutions and management consulting. With over two decades of experience working with the government, Tantus Tech solutions expertise ranges across Artificial Intelligence, Agile, Human Centered Design, DevOps, Strategy Realization, Program/Project Management, and Cybersecurity.
EMERGING TECHNOLOGY, CYBERSECURITY
Zetron | March 15, 2023
On March 14, 2023, Zetron, one of the leading communications technology and service providers, announced it has received a contract from the North Central Regional Planning Commission (NCRPC) of Kansas (USA). The contract offers cyber resilience roadmaps and assessments for the Public Safety Answering Points (PSAPs) of 34 counties throughout the states. As the fiscal agent for six of the seven Homeland Security regions in Kansas, the Homeland Security/Emergency Operations unit of the Kansas Highway Patrol applies for and administers Homeland Security Grant Program (HSGP) funding to subrecipients such as the NCRPC.
State and local governments, including fire departments, police, and other public safety agencies, are increasingly susceptible to cyberattacks. As per the Verizon 2022 Data Breach Investigations Report (DBIR), the public sector had the second-most cybersecurity incidents and the fourth-most data breaches among major industries in 2018. In addition, a 2021 Fastly report found that of all cybersecurity alerts, 45 percent are false positives that can be frequently difficult to distinguish from genuine threats and malicious behavior. This results in getting valuable time wasted during an emergency.
Zetron, with SecuLore Solutions, a cybersecurity partner and local services partners, will finish cybersecurity assessments and roadmaps of selected thirty-four counties across Kansas, with its population from 600,000 to less than 1300 people. Each counties' assessment will identify threats and provide prioritized, actionable recommendations for remediating vulnerabilities and enhancing the county's cybersecurity risk posture. Following the contract terms, cybersecurity assessments and road maps for Kansas counties selected by NCRPC Regional Project Managers and the Planning Team will be completed in multiple phases through March 2024.
Zetron is one of the leaders in mission-critical communications technology worldwide. The company offers integrated solutions with exceptional reliability and support. It was founded in 1980 with decades of experience serving the public and private sectors and a sterling reputation for superior quality and dependability. Based in Redmond, Washington, it has customers across all seven continents and in a variety of industries such as transportation, public safety, utilities, the federal government, natural resources and more. In addition, it delivers purpose-built solutions to be always available wherever mission-critical communications must be uninterrupted.