NICE | November 02, 2021
NICE today announced that a key government agency in the United Kingdom chose NICE Advanced Process Automation technologies as part of its strategy to improve organizational efficiency and accuracy. In one of the most complex automation projects for which NICE advanced artificial intelligence (AI) and robotics technology has ever been used, the agency is collecting and coordinating data from 19 different systems across the organization as part of its digital transformation strategy. In addition, the integration of NICE advanced AI and robotic automation makes it possible for the agency to annually streamline tens of millions of transactions, process more than 28 million pages of hand-written forms, and provide thousands of advisors with real-time guidance for interactions with the public.
Given the scope and scale of the authority’s activities, a growing population, periodically changing legislation and the need for resiliency in the face of crises, this department required an agile, highly scalable and flexible solution. The unique NICE combination of advanced AI and unattended automation was determined to be the best option for eliminating cumbersome, time-consuming tasks, boosting productivity and improving operations. Moreover, NICE’s technology is especially well-suited to the public sector where resiliency has become a non-negotiable.
Hundreds of NICE robots automate and support a wide array of processes across the agency, including administrative tasks, data gathering, communication with customers and regulatory compliance. For example, NICE technology is helping the authority process self-service applications for payment arrangements, update changes in circumstances in multiple systems, correct errors, coordinate diverse sources of data, and more. In addition, the NICE employee virtual attendant (NEVA) provides employees contextually relevant guidance during live interactions and assists with huge seasonal surges in frontline contacts. It can also quickly combine disparate systems and adjust processes on the fly to address rapidly changing needs.
In order to automate the processing of millions of pages of hand-written forms, the government agency implemented an integration of NICE automation solutions and the Hyperscience Platform, which delivers industry-leading intelligent document processing capabilities. The authority selected the Hyperscience-NICE joint solution after a “bake-off” pilot against major global competitors, during which it was found to be the most accurate and versatile. Across multiple types of forms with over 400 fields, the combined technologies demonstrated 99.4 percent reading accuracy -- which is above the 95 percent human accuracy level -- and 100 percent automation of data extraction and export.
“We are pleased to meet this important government agency’s need for a robust, innovative robotic process automation solution that saves time, improves productivity and provides greater flexibility. Leveraging our technology with the power of Hyperscience, this agency has seen a significant return on investment through efficiencies that free up resources, reduce complexities and streamline the organization’s multiple self-service options.”
John O’Hara, President, NICE EMEA
NICE Advanced Process Automation solutions are increasingly becoming the technology of choice for public sector organizations embarking on a digital transformation journey as they mechanize their operations and uncomplicate repetitive tasks. For example, NEVA provides real-time, dynamic support, such as retrieving information the frontline agent needs, when they need it, and then assisting with any routine follow-up actions. Similarly, it can ensure that change of circumstances information received through multiple channels is automatically proliferated across relevant documentation. In addition to streamlining these processes, NICE automation solutions free employees to focus on the personal touch that is critical to ensure exceptional customer experiences.
With NICE , it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.
T5 | January 18, 2022
T5 Data Centers (T5), the data center industry's only full lifecycle service provider, announces T5@Augusta, the planned development of a 140 acre, 200 MW government and enterprise cloud data center campus in Augusta, Georgia, the Southeast's cybersecurity hub. The property is immediately adjacent to Fort Gordon and the U.S. Army's Cyber Command Headquarters with access to an abundant and unique pool of highly trained, certified IT and cybersecurity personnel with secret and top-secret federal credentials.
This site is ideal for secure federal hyperscale, or government contracted enterprise businesses and builds on the cluster for advanced cybersecurity initiatives based in Augusta. Those initiatives include the Georgia Cyber Center, a collaboration between state, federal, and higher education institutions.
"The vast, premium location of this property makes it ideal for federal cloud space and government contractors, with access to a large labor force with required security clearances, access to lit, dark, and black fiber, and any necessary physical security measures" comments Pete Marin, CEO. "In addition, our clients get a business-friendly and stable tax environment, with 100% sales tax abatement on IT purchases, property tax rebates, and low-cost reliable power."
T5's lifecycle services platform offers customized build-to-suit, wholesale turnkey or powered shell data centers, critical facility construction, and ongoing facility management and operations services. T5's proven development team can customize building designs to meet unique commercial or federal cloud specifications – including ICD 705 SCIF or non-SCIF requirements, enhanced setbacks and physical security, modular and sustainable infrastructure, technical office and support environments.
This location supports superior telecommunications infrastructure with access to 16 carriers, and low latency connectivity to existing federal cloud zones. The area is fast becoming known as a top-tier cybersecurity destination, joining Northern VA, Salt Lake City, UT, San Antonio, TX, and Huntsville, AL among others.
"Augusta has made a name for itself as a hub for the cybersecurity industry. With T5's development of this vast tract of land, the company is helping spur more tech-centric economic development for the community," states Steven Kendrick, Chairman, Augusta Economic Development Authority. "We are pleased to support new projects in the area that will cement our city's cybersecurity stronghold."
Augusta's cybersecurity prominence means that all organizations that choose this location will have access to a highly customizable purpose-built data center campus, and a large, skilled workforce with secret and top-secret security clearances in place. For more information and a spec sheet about T5@Augusta, visit https://t5datacenters.com/.
T5 Data Centers (T5) is your full lifecycle data center partner. We provide customized build-to-suit, wholesale turnkey or powered shell data centers, critical facility construction, and ongoing facility management and operations services. As the industry's only full lifecycle provider, T5 offers expert critical facility construction and its Uptime Award Winning facility management and operations services across our portfolio of data centers or those of our customers. T5 currently operates over 500 MW of critical load across 55 data centers and offers turnkey or build to suit data center solutions in 9 U.S. markets.
Parsons | January 25, 2021
Parsons Corporation announced today that it would lead an industry team of Leidos, SAIC and SRC, Inc., in pursuit of a 10-year, $953 million exertion with the U.S. Air Forces in Europe and Air Forces Africa to design, mature, procure, incorporate, work, and keep up Air Base Air Defense systems across the European and African mainland areas of responsibility.
"As asymmetric threats from emerging technologies continue to proliferate, we're focused on developing a flexible, responsive, all-domain air base defense system to rapidly detect, alert, deny or defeat threats ranging from low-cost irregular attacks to hypersonic weapons," said Shaun McGrath, ABAD program manager at Parsons. "Our team's open architecture, platform-agnostic approach, coupled with cutting edge technologies and innovation labs, brought together by a team with relevant operational experience in all-domain systems integration, creates a best value and highly capable offering that will deliver scalable air base air defense systems to protects warfighters and their assets today and into the future."
The Parsons team will focus on the maturation of an all-space system comprised of business off-the-shelf and government off-the-shelf software and equipment technologies with an incorporated design to protect existing and future air bases. Parsons touches each aspect of the all-area battlespace: from space operations to edge computing and full-spectrum digital; to ground-based order and control systems. The organization's demonstrated operational capabilities will ensure all-space superiority and data predominance to quicken decision making in permissive through profoundly contested environments.
Leidos provides a diverse arrangement of systems, solutions, and services covering air, land, sea, space, and cyberspace for customers around the world – including the U.S. Armed force, U.S. Air Force, U.S. Naval force, Defense Information Systems Agency (DISA), NATO, and the Intelligence Community. Their solutions include enterprise and mission IT, huge scale insight systems, order and control, geospatial and information analytics, cybersecurity, logistics, preparing, knowledge analysis, and operations support.
Science Applications International Corp's. (SAIC's) robust arrangement of offerings includes top of the line solutions in systems designing and combination; enterprise IT, including cloud services, digital, and software; progressed analytics and simulation; and preparing that will be used to propel the ABAD mission and protect sent warfighters.
SRC, Inc., a not-revenue driven research and advancement organization, solves "impossible" problems in the areas of defense, climate, and insight. The organization helps protect America and its allies with cutting edge radars, electronic fighting systems, RF system analysis, simulation, and reconstructing technologies and services. Since 1957, SRC's obligation to the customer and the best solution — not the main concern — has stayed a basic belief that guides its efforts.
Parsons (NYSE: PSN) is a leading disruptive technology provider in the global defense, intelligence, and critical infrastructure markets, with capabilities across cybersecurity, missile defense, space, connected infrastructure, and smart cities. Please visit Parsons.com and follow us on LinkedIn and Facebook to learn how we're making an impact.
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.