SuccessKPI | December 12, 2022
SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, today announced that they have achieved FedRAMP authorization at a moderate impact level through the Joint Authorization Board (JAB). FedRAMP (Federal Risk Authorization Management Program) is a United States federal government program providing a standardized methodology for security assessment, authorization, and monitoring of cloud products and services. The JAB provides authorization for certified cloud platforms for use by government agencies.
"SuccessKPI is an essential part of our cloud-based Contact Center as a Service (CCaaS) analytics offerings. Their suite of AI and ML powered solutions help us collaborate with our partners to drive operational efficiencies and improve the citizen experience."
-Andy Beamon, Senior Vice President, Total Experience Technologies, Maximus.
Maximus is a leader in government customer engagement center practices, offering omni-channel technologies and professional consulting services to improve the customer experience through automation and operational performance. Maximus moves people forward and enables successful mission outcomes.
As agency missions continue to require increased levels of service for citizens, faster decision making, and decisive action on the front lines, the SuccessKPI platform brings a full suite of tools to meet these challenges.
The SuccessKPI platform combines a business intelligence layer, data lake architecture, speech and text analytics, quality management, and automation tools specially designed for large customer engagement centers.
"We are delighted to continue to expand our partnership with Maximus to support government digital transformation, FedRAMP authorization serves as further validation of our joint commitment to our Federal customers."
-David Rennyson, President and CEO of SuccessKPI.
SuccessKPI is a revolutionary on-demand experience analytics software provider enabling organizations to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI's insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. We are trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.
As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.
Sayari | December 05, 2022
Sayari, a commercial risk intelligence company, has recently been selected by the United Kingdom Crown Commercial Service (CCS) as a supplier for the G-Cloud 13 Framework, an agreement between the government and suppliers who provide cloud-based services.
The partnership enables departments like the National Crime Agency (NCA), Ministry of Defence (MOD), HM Revenue & Customs, Serious Fraud Office, HM Treasury and other agencies to accelerate deployment of Sayari’s commercial risk intelligence platform. Teams of government analysts and investigators will have instant access to the hard-to-find connections analysts and investigators need to eliminate information gaps.
“Ensuring that law enforcement, regulators and regulated industry are able to effectively collaborate is our goal at Sayari. This recognition from CCS lays the groundwork for scaled adoption and mission impact, We are proud of the relationships we’ve built with UK government agencies and enterprise companies over the past seven years, and we’re committed to building out our local presence to drive the best outcomes for our partners.”
-Farley Mesko, co-founder and CEO Sayari.
In May, the company formally launched its European operations, based in London. Sayari’s partnership with the UK government is an important component in supporting the increasingly complex economic crime, trade compliance and third-party risk landscape emerging in the UK and European Union.
Sayari empowers government and industry to protect finance, trade and security systems by illuminating the global commercial networks through connected public data and documents. Providing commercial intelligence data from over 250 jurisdictions worldwide, Sayari delivers the entity network visualizations and intuitive risk identifications that decision makers need to stay proactively informed and power safer global commerce. Since its founding in 2015, Sayari has earned the trust of top financial institutions, Fortune 100 corporations and government agencies, securing a $40M Series C in 2021. Sayari is headquartered in Washington, D.C., and its solutions are used by more than 3,000 frontline analysts in 35 countries.
Privacera | January 02, 2023
A recent announcement by Privacera, the only open-standards based data security governance leader gave a round-up of predictions and trends that will be the mainstay for companies wanting to compete in a data-driven economy for 2023.
As more data accumulates within an organization, the adoption and combined power of data analytics, privacy, and security solutions will explode over the next few years.
Privacera's data security and governance predictions and trends for 2023:
CAOs (Chief Data Analytics Officers) will be part of C-Suite
As enterprises will become more data-driven to achieve desired business outcomes, the CAO’s role will become even more indispensable.
Multi-cloud adoption to exponentially grow
To modernize their data architecture, enterprises will look towards adopting a multi-cloud strategy with a strategic approach and a scalable data security platform.
Create Frictionless Data Security (DSG) environments
A universal DSG environment with security and governance controls across the entire data estate for organizations of all sizes.
Zero Trust and Data Mesh
With Zero Trust and Data Mesh location of the data remains the same and ensures all safety, compliance and privacy measures are observed.
New Federal Regulations to Protect Consumer Data
Consumer awareness that organizations are collecting, storing and using their data is creating an urgent need for Congress to write and pass data and privacy regulations.
"Data security platforms will continue to gain popularity as they help simplify the complexity of managing data access controls, support data governance strategies, and drive higher-value analytics that unlock the full data-driven potential of enterprises."Privacera CEO Balaji Ganesan.
Founded in 2016, Privacera's SaaS-based data security and access governance platform, gives you a unified view and control over sensitive data across multiple cloud services, including AWS, Azure, Databricks, GCP, Snowflake, and Starburst. Privacera platform is used by Fortune 500 customers in the finance, insurance, life sciences, retail, media, and consumer industries, as well as government agencies, to automate sensitive data discovery, mask sensitive data, and manage high-fidelity policies at petabyte scale on-premises and in the cloud.