EMERGING TECHNOLOGY, GOVERNMENT BUSINESS
TTEC | September 23, 2022
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.
Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA).
TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States.
"TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities."
-Anna Van Buren, senior vice president, TTEC.
With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management.
The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail.
"Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve."
-Michael Perrotto, acting E-ZPass program manager, NYSTA.
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
GOVERNMENT BUSINESS, INFRASTRUCTURE, CYBERSECURITY
PARAGON SYSTEMS | September 26, 2022
Sean will drive growth and development across all business sectors encompassing federal and commercial business development. Joining Paragon in 2020, following his progressive success since 2012 with affiliate Securitas USA (SUSA), Sean has directly supported the acceleration of growth of physical security offerings for the Aerospace & Defense sector. Additionally, Sean has led the integration of combining physical security offerings with specialty cleared commercial services from Paragon Risk Management, Cybersecurity, and Technology Solutions.
Serving as a Captain in the U.S. Army's Military Police Corp, Sean led paramilitary training and security operations supporting Operation Iraqi Freedom. Following his service, Sean earned a dual master's degree in security management and emergency management from the John Jay College of Criminal Justice. Sean's capabilities and vision will provide the business development and capture management teams additional insight into enhancing service offerings and integrating capabilities across the Federal government and its contractors.
While serving as Vice President of Global National Sales for SUSA, Sean successfully built cohesive growth-oriented entities across geographic and vertical markets and increased brand placement in the marketplace.
"Sean's operational experience in both the public and private sector, coupled with his proven track record to foster widespread organizational growth, will prove valuable as we continue to move the company into the future of safeguarding American assets."
-Tony Sabatino, Chief Executive Officer,PARAGON SYSTEMS.
ABOUT PARAGON SYSTEMS:
Paragon employs over 12,000 professionals in specialized operations providing security, fire, investigations, inspections, cybersecurity, risk management, and mission support services to the U.S. Federal Government and other critical infrastructure clients. Paragon is Safeguarding American Assets at home, abroad, & beyond.
EMERGING TECHNOLOGY, GOVERNMENT BUSINESS, CYBERSECURITY
SkyePoint | September 14, 2022
SkyePoint Decisions, Inc. (SkyePoint) is pleased to announce the purchase of SNR Government IT Services LLC (SNR GITS), a subsidiary of Arrowpoint Corporation of Ashburn, VA, effective September 9, 2022. SkyePoint acquired all assets including its DLA JETS, Army RS3, and Army ITES-3S information technology and cybersecurity services contract vehicles.
SNR GITS, now as a subsidiary of SkyePoint, offers comprehensive information technology services including technical and management expertise supporting applications, software, hardware, infrastructure, and systems in support of Department of Defense (DOD) agencies. As a Division of SkyePoint, SNR GITS will operate as the Defense sector arm for SkyePoint’s continued growth and investment.
“This acquisition reflects SkyePoint’s determined and unrelenting focus on growth and delivering excellence to our federal government customers. Our ability to provide meaningful solutions to Federal agencies, anytime, anywhere now further expands SkyePoint’s reach to the DOD as a Prime contractor. We look forward to working with our technology and industry services partners to deliver SkyePoint’s proven cybersecurity, IT infrastructure, data analytics, and application development solutions.”
-Frank Sturek, President, SkyePoint.
About SkyePoint Decisions:
SkyePoint provides innovative enterprise-wide and targeted solutions for the complex challenges faced by our federal government clients. Our focus is on enabling our client’s ability to deliver their mission – anytime, anywhere, securely as a prime contractor committed to delivery excellence. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results. SkyePoint is an established ISO 9001:2015, ISO/IEC 27001:2013, and CMMI for Services Level 3 business with operations across the U.S.
About SNR GITS:
SNR GITS, a division of Arrowpoint Corporation, offers comprehensive IT services including technical and management expertise that supports applications, software, hardware, infrastructure, and systems in support of the Defense Logistics Agency and the Department of the Army. SNR GITS provides services through its Indefinite Delivery / Indefinite Quantity (IDIQ) contract vehicles.