ISG | September 06, 2022
Enterprise security leaders in the U.K. are focused on cloud security, building up resilience against threats and aligning cybersecurity strategies with overall business goals, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2022 ISG Provider Lens™ Cybersecurity — Solutions and Services report for the U.K. finds these objectives are the top priorities for chief information security officers (CISOs) in U.K. organizations. The growing use of cloud models such as infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) is forcing companies to adapt their cybersecurity approaches, with a focus on holistic resilience that requires more communication and training for employees and outside stakeholders, the report says.
“British enterprises are aligning cybersecurity with IT trends and the changing threat landscape, Cloud migration has many benefits but can create new security challenges. To guard against those threats, fundamental technical and organizational measures are needed.”
-Roger Albrecht, co-lead, ISG Cybersecurity.
The U.K. government has recognized the importance of cybersecurity and is making major investments to protect British enterprises and foster a growing cybersecurity industry, ISG says. According to a 2022 study by the U.K. National Cyber Security Centre, 39 percent of businesses in the U.K. had experienced a cybersecurity breach in the past 12 months, and for large and midsize companies, the average cost of a breach is £19,400. The government’s cybersecurity strategy is now kicking off its fourth year with an emphasis on boosting the U.K. digital economy, which includes about 1,400 cybersecurity businesses, ISG says.
As enterprises in the U.K. face increasing IT complexity, the establishment of permanent hybrid work and the need for more agility, many are considering the zero-trust (ZT) security model, ISG says. This approach, which requires verification of any device on any network to access enterprise resources, can reduce security cost and risk exposure through uniform security across an organization.
“Zero-trust is a major change that affects many aspects of enterprise security, Experienced service and solution providers can help companies implement and operate a ZT environment.”
-Jan Erik Aase, partner and global leader, ISG Provider Lens Research.
The report also explores other cybersecurity trends in the U.K., including high demand for technical and strategic security services, a shortage of skilled workers and concerns over increasingly tight data protection laws.
The 2022 ISG Provider Lens™ Cybersecurity — Solutions and Services report for the U.K. evaluates the capabilities of 95 providers across seven quadrants: Identity and Access Management (IAM), Data Leakage/Loss Prevention (DLP) and Data Security, Advanced Endpoint Threat Protection, Detection and Response (Advanced ETPDR), Technical Security Services, Strategic Security Services, Managed Security Services – Large Accounts and Managed Security Services – Midmarket.
The report names IBM as a Leader in five quadrants. It names Accenture, Atos, Broadcom, Capgemini, Deloitte, HCL and Wipro as Leaders in three quadrants each. Microsoft, Orange Cyberdefense and TCS are named as Leaders in two quadrants each. BT, Check Point, Claranet, CrowdStrike, Darktrace, DXC Technology, EY, Forcepoint, HelpSystems, Herjavec Group, Netskope, NTT, Okta, PwC, RSA, Sophos, Tech Mahindra, Trellix, Trend Micro and VMware Carbon Black are named as Leaders in one quadrant each.
About ISG Provider Lens™ Research:
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future.
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.
Nearmap | July 01, 2022
Federal government agencies in the U.S. announced streamlining access to powerful geospatial intelligence and location data services from an approved contractor on the U.S. General Services Administration (GSA) Schedule, Nearmap, which is an Australian location data and aerial imagery technology company that provides high-resolution and frequently-updated aerial images.
Since Nearmap on the GSA schedule offers streamlined access to scalable and accurate aerial mapping tools, location data, and imagery of over 80% of the U.S. population, the inclusion of GSA is of great importance to federal government agencies. It enables government entities to save money and time by avoiding using pre-established and standardized pricing, terms, and conditions to acquire high-quality goods and services and by avoiding long contractual terms.
Federal civil asset management, homeland security, environmental studies, infrastructure management, military asset management, and FEMA resilience response and recovery missions are the industries that benefit from Nearmap's robust location data intelligence and aerial imaging. Nearmap has gained huge popularity across government sectors, getting its hands on numerous government contracts in the U.S. including the United States Army Corps of Engineers and the Army National Guard. The reach and access of Nearmap on the GSA will only extend with its inclusion across these sectors.
Government agencies are hungry for the level of detail and sophistication that Nearmap location intelligence and data can add to their workflows. The addition of Nearmap to the GSA Schedule will streamline access for these agencies that rely on the most up-to-date location data to support the many critical services that government agencies provide—allowing them to make better informed decisions for their constituents… faster."
Tony Agresta,Executive Vice President and General Manager of North America at Nearmap
EMERGING TECHNOLOGY,GOVERNMENT BUSINESS
TTEC | September 23, 2022
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.
Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA).
TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States.
"TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities."
-Anna Van Buren, senior vice president, TTEC.
With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management.
The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail.
"Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve."
-Michael Perrotto, acting E-ZPass program manager, NYSTA.
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.