EMERGING TECHNOLOGY, CYBERSECURITY
Sprinklr | October 19, 2022
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has achieved Federal Risk and Authorization Management Program (FedRAMP) authorization for Sprinklr’s Unified-CXM Platform at the Low Impact (LI-SaaS) level. With FedRAMP authorization, Sprinklr is prepared to help U.S. government agencies unify citizen experiences.
FedRAMP is a government-wide program aimed to facilitate the adoption of secure cloud services across the federal government by providing a standardized approach to security and risk assessment of cloud service offerings. FedRAMP authorization is required of federal cloud technology vendors.
Delivered via Amazon Web Services (AWS), Sprinklr’s Unified-CXM Platform will help government agencies modernize services and meet citizens where they are across all social media, voice, SMS, email, and digital channels. With Sprinklr’s AI-powered platform, agencies can also reduce administrative burdens to help deliver a seamless, secure citizen experience.
“Citizens expect government agencies to deliver information, content, and resources across modern channels like social media, text, voice, and chat. To effectively meet citizen demands, governments need a modern, unified approach, FedRAMP Authorization is a critical milestone for long-term growth at Sprinklr. It allows us to help our government customers deliver better services and engage citizens across 30+ digital channels.”
-Paul Ohls, Chief Revenue Officer, Sprinklr.
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across every modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Contentsquare | November 16, 2022
Contentsquare, the global leader in digital experience analytics, today announced it has been accepted into the G-Cloud Digital Marketplace by the Crown Commercial Service of the UK Government. Contentsquare is now officially part of the UK Government-Cloud 13 Framework, an online service that helps public sector organizations in the UK implement the latest transformative cloud technologies, quickly and easily.
Contentsquare was approved as a Cloud Software supplier to deliver actionable insights and data to help public sector organisations manage the accelerated shift to digital and elevate the online experience for their customers. With much of our lives now online, it has never been more important for public sector actors to deliver seamless, intuitive, trustworthy and accessible digital experiences. Government agencies and public organizations have been doubling down on CX and innovation to meet the rising expectations of consumers.
“We are thrilled to have been given the G-Cloud stamp of approval and to have our solution be part of the G-Cloud 13 framework, We are looking forward to partnering with the UK public sector to help transform online services and deliver more seamless, more rewarding — and ultimately more human — experiences to their customers.”
-Duncan Keene, UK Managing Director at Contentsquare.
To support this initiative and Contentsquare’s commitment to the public sector industry, the company also recently hired Verity Buchanan as Public Sector Lead, who brings more than a decade of Public Sector experience to Contentsquare, including her work in the UK justice department, central and local government, as well as in various departments of the NHS. At Contentsquare she is helping build out a team of dedicated account managers to support the unique digital challenges and transformation missions facing the UK Public Sector.
Contentsquare delivers the power to make the digital world more human. Its AI-powered platform provides rich and contextual insight into customer behaviours, feelings and intent — at every touchpoint in their journey — enabling organisations to build empathy and create lasting impact. The global leader in digital experience analytics, Contentsquare helps organisations everywhere transform the way they do business, allowing them to take action at enterprise scale and build customer trust with security, privacy and accessibility. More than 1000 leading organisations use Contentsquare to grow their business, deliver more customer happiness and move with greater agility in a constantly changing world. Its insights power the customer experience on over 1 million websites worldwide. Founded in Paris and with offices around the world, Contentsquare has raised $1.4B in investment funding from leading investors, including funds and accounts managed by BlackRock, Bpifrance, Canaan, Eurazeo, Highland Europe, KKR, LionTree, Sixth Street and SoftBank Vision Fund 2.
Pegasystems | October 06, 2022
Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider that builds agility into the world's leading organizations, today announced Pega Government LLC, a new corporate entity uniquely positioned to service the product requirements and compliance demands for United States government clients. With initial sponsorship from the United States Department of Justice, Pega Government LLC will architect, deliver, and support all cleared work for multiple federal and defense agencies as well as their partners.
Pega has a strong legacy of success working with some of the largest US government agencies to help them achieve their modernization goals and transform the digital experience. With this new entity, Pega Government LLC will extend support to clients and partners working in sensitive and challenging government installations. With Pega Cloud for Government, Pega continues to support the mission of the most complex programs in government.
Pega's solutions connect data and systems across operational silos, helping streamline organizational complexity while improving efficiency.
"As we continue to evolve our work with the United States government, we recognized the need to create a dedicated entity to support the distinct security needs for some of our clients, Pega Government LLC was created to address the work that involves sensitive information requiring special clearance on an ongoing basis. We are proud our technology can support the ever-changing needs of the federal government and their focus on transformational efficiency."
-Doug Averill, vice president, global industry market leader, government, Pega.
Pega provides a powerful low-code platform that builds agility into the world's leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture so people can meet today's customer demands while continuously transforming for tomorrow.