EMERGING TECHNOLOGY, GOVERNMENT BUSINESS, CYBERSECURITY
Tyler Technologies | September 21, 2022
Tyler Technologies, Inc. (NYSE: TYL) recently announced that the state of Vermont has extended its contract for Tyler’s award-winning digital government and payments services. The three-year extension builds upon the existing 16-year relationship with Tyler's subsidiary, NIC.
Since 2006, NIC Vermont has been a trusted partner of the state of Vermont, working with more than 90 state government agencies and localities to deliver services explicitly geared toward helping residents interact easily with government while providing services at no cost to the state under a self-funded model.
Through the partnership with the state, NIC Vermont currently provides more than 150 services and 120 websites, including the redesigned, industry-leading government website, Vermont.gov – a gold award winner in the 2020 W3 Awards and 4th place finisher in the 2020 Government Experience Awards.
“Through our partnership with the state, NIC Vermont has been honored to provide citizens with efficient, interactive services focused on an exceptional government experience, We look forward to the opportunity to continue to serve state agencies and Vermont citizens for years to come.”
-Kim Cuciti, general manager of NIC Vermont.
NIC Vermont’s payment processing platform is one of many solutions in the suite of digital services available to the state of Vermont. In 2021 alone, NIC Vermont’s payment processing platform securely processed more than $55 million on behalf of the state.
About Tyler Technologies and NIC:
Acquired by Tyler Technologies (NYSE: TYL) on April 21, 2021, NIC is a leader in digital government solutions and payments, partnering with government to deliver user-friendly digital services that make it easier and more efficient to interact with government. NIC and Tyler are united in their mission to empower public sector entities to operate more efficiently and connect more transparently with their constituents and with each other. Tyler has more than 37,000 successful installations across more than 12,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including Government Technology's GovTech 100 list and Forbes' "Most Innovative Growth Companies" list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at tylertech.com.
EMERGING TECHNOLOGY, GOVERNMENT BUSINESS, CYBERSECURITY
Electrosoft | September 19, 2022
Electrosoft Services, Inc., an award-winning federal IT and professional services firm specializing in cybersecurity, announced today it has been awarded an $11.7 million prime contract from the General Services Administration (GSA) Office of Government-wide Policy (OGP), Identity Assurance and Trusted Access Division (IATAD).
The IATAD coordinates the government-wide civilian agency execution of ICAM policies and standards to align with the Federal ICAM (FICAM) Architecture. Electrosoft will support IATAD programs to assure the availability of a consistent and effective set of ICAM policies, standards and governance practices and compliant, interoperable and secure ICAM products and solutions in the marketplace.
Under the newly awarded Federal Public Key Infrastructure (FPKI) Subject Matter Expert (SME) Support Services contract, Electrosoft will assist IATAD with development, management and execution of the division's responsibilities from an innovative and strategic perspective, including:
FPKI policy and operational governance including support to the FPKI Policy Authority (FPKIPA) and associated working groups;
Strategy development for test and evaluation of shared ICAM solutions under the FIPS 201 Evaluation Program, including operating the Physical Access Control Systems (PACS) test laboratory; and
Guidance and playbook creation based on the FICAM Architecture and identity management policies, standards and initiatives.
"GSA leads the field in delivering government-wide trust services and ICAM solutions that enable agencies to better achieve their mission goals, Under this contract, Electrosoft will leverage more than 16 years of FPKI and ICAM thought leadership to provide the GSA OGP IATAD with support and subject matter expertise to meet their mission objectives."
-Dr. Sarbari Gupta, Electrosoft CEO.
Electrosoft delivers comprehensive technology-based solutions and services that propel mission success for federal government customers. Specializing in cybersecurity, Electrosoft supports civilian and defense organizations in advancing cybersecurity postures, modernizing technology ecosystems and adopting agile approaches to improve operational efficiency and security. Recognized for deep domain knowledge and mature management practices, the company is rated at Maturity Level 3 for CMMI-DEV and CMMI-SVC and is certified under ISO 9001, ISO 20000-1 and ISO 27001. The rapidly growing 8(a), economically disadvantaged, women-owned small business (EDWOSB) and WOSB is headquartered in Reston, Virginia.
EMERGING TECHNOLOGY, GOVERNMENT BUSINESS
TTEC | September 23, 2022
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.
Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA).
TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States.
"TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities."
-Anna Van Buren, senior vice president, TTEC.
With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management.
The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail.
"Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve."
-Michael Perrotto, acting E-ZPass program manager, NYSTA.
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.