GOVERNMENT BUSINESS
StereoVision Imaging, Inc. | November 18, 2020
StereoVision Imaging, Inc. (SVI), an arising world pioneer in 2D and 3D/4DLiDAR based facial/object acknowledgment and distant detecting innovation, has made sure about a follow-on buy request from the U.S. government for extra units of its future, convenient Facial Recognition Binocular System (FRBS). The new request brings the all out estimation of units bought to more than $4.5 million.
The serious binocular framework empowers U.S. furthermore, alliance war contenders to incorporate stalemate observation tasks with continuous significant insight. It bolsters the distinguishing proof of non-agreeable people of-interest under testing uncontrolled natural conditions with significant levels of exactness, and permits ideal information examination and information to-choice for order initiative.
SVI is the sole-source provider of FRBS technology to the U.S. Army under a U.S. Central Command (CENTCOM) Joint Urgent Operational Need (JUON) statement. SVI expects to ship the units in the first quarter of 2021.
The SVI FRBS stage incorporates SVI's industry-driving facial acknowledgment innovation in a portable binocular arrangement. The framework's top quality optics powered by its restrictive facial logical and profound learning face coordinating calculations give quick 'point-and-snap' subject ID at the necessary stalemate separations.
Through true operational testing, FRBS has been intended to help United Combatant Command (COCOM) missions that include observation, surveillance, misuse, character and data tasks, counterterrorism and against revolt. The new units are bound for sending across U.S. Focal and European Command theaters.
“With this next shipment, we believe we have entered an important next phase with the design and initial deployments of our FRBS,” stated SVI founder and president Gregory Steinthal. “We anticipate the program will soon advance to full production and look for it to transition into formal program of record. We are uniquely positioned as the sole-source provider of this advanced technology to the U.S. military, which affirms the tremendous unmatched capabilities it provides.”
SVI sees opportunities for deployment of FRBS to other government agencies, such as federal law enforcement, airport security, border patrol and entry control points.
About StereoVision Imaging, Inc.
StereoVision Imaging (SVI) is an emerging global leader in biometric/object recognition and remote sensing technology, enabling governments and commercial organizations to perform identity and object recognition with the highest-level of speed and accuracy. Beyond FRBS, the company’s patented Dual Chirp 4D LiDAR (light detection and ranging) technology provides the most accurate 4D biometric security system in the world at the longest ranges. Its products are currently used by the U.S. military as well as other government agencies and organizations. SVI is focused on enhancing national security and public safety by solving the world’s most difficult identity validation and analysis challenges.
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Google | October 23, 2020
Google Cloud announced today that it has secured a Framework Agreement for Secure Cloud from the Canadian federal government. This agreement now enables Google Cloud to directly sell innovative cloud platform and collaboration technologies to federal agencies, helping them digitally transform and better serve their communities and constituents. To secure this framework, Google Cloud was assessed by the Canadian federal government against all relevant security, privacy, and usability standards. While Google Cloud already works with several Canadian federal government agencies, the new agreement will permit Google Cloud to better support a wide range of federal departments, agencies, and crown corporations.
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GOVERNMENT BUSINESS
Bright Pattern | January 20, 2022
Bright Pattern, a leading provider of AI-powered cloud contact center software, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced a partnership. Under the agreement, Carahsoft will serve as Bright Patterns' Master Government Aggregator®, making the company's industry-leading omnichannel contact center software available to the Public Sector through Carahsoft's NASA Solutions for Enterprise-Wide Procurement (SEWP) V, ITES-SW2, NASPO, OMNIA, The Quilt, and E&I contracts and the company's reseller partners.
"We are pleased to partner with Carahsoft, the most trusted Government IT solution provider, to deliver innovative cloud-based contact center solutions to Government agencies," said Michael McCloskey, CEO of Bright Pattern. "By partnering with Carahsoft, we will enable Government agencies to leverage AI, automation, and digital channels such as text message, social messengers, and chatbots to improve client satisfaction."
Government call centers and services are crucial for agencies and programs to effectively serve their constituents, making improved customer service a high priority for the Public Sector. Despite the Government's need for advanced call centers and services, however, many of them operate on a tight budget. This prevents agencies from upgrading their call center operations, subsequently widening the technology gap between the Public and Private sectors and negatively impacting customer experience. With Bright Pattern's Cloud Contact Center platform, Government agencies can modernize their mobile digital channels to support their constituents and maximize returns from their existing budget.
Bright Pattern's cloud-based contact center solution provides the advanced features that agencies need at the lowest professional services costs in the industry. Bright Pattern supports features including omnichannel communication, accurate Conversational Interactive Voice Response (IVR), customizable self-service options and artificial intelligence (AI) powered quality assurance, all of which will help the Government call center close the technology gap between the agency and its constituents. Bright Pattern can integrate with agencies existing CRMs or IT Service Management (ITSM) solutions such as ServiceNow, Ivanti, and more.
Bright Pattern Contact Center Software for Government Agencies:
Communicate With Citizens on Any Channel – Bright Pattern's omnichannel platform allows constituents to utilize any digital channel and switch between channels with ease during a conversation with the agency. The platform supports channels SMS/text messaging, mobile apps, messaging apps, chat, etc. on top of traditional communication channels such as voice and email.
Self-Service and Automation of Routine Tasks – Government agencies are often inundated with repetitive tasks, like paying bills and fines, filing complaints, reporting malfunctions or damage, and answering frequently asked questions. Implementing Bright Pattern's self-service technology allows agencies to automate routing tasks into the agency's 311 number. Bright Pattern's Conversational IVR and Standard IVR is powered by Natural Language Processing, allowing constituents to use their natural language to go through the self-service menu and select the right agency or team for their issues.
Empower Public Servants – Bright Pattern's contact center solution and agent desktop is easy-to-use and intuitive. AI can assist customer service agents during conversations with constituents through suggested responses and sentiment analysis of the caller in real-time. Furthermore, supervisors can utilize Omni QM and Bright Pattern's unified reporting dashboards to gain insight into the contact center's operations.
Omnichannel Quality Assurance to Observe and Evaluate Agent Interactions on All Channels – Bright Pattern's Omni QM feature allows agencies to monitor 100% of interactions on all channels. Users can observe interactions on traditional channels: like voice calls, emails and SMS /text messaging; while also monitoring interactions on emerging digital channels such as in-app messaging, messaging apps, and web chats.
Leverage Your CRM to Personalize Constituent Interactions – With Bright Pattern's comprehensive CRM integrations, a contact center can utilize constituent information to match caller information (phone number, phone call ID) with data from the agency's CRM database for faster, seamless service. Integrate with any CRM--Microsoft Dynamics, Salesforce, or even your own record management system.
Turbocharge Your Existing IT Service Management Solution – Bright Pattern also integrates seamlessly with leading ITSM and Enterprise Service Management (ESM) solutions so agencies don't need to rip-and-replace existing software but can add digital channels and powerful AI and automation to existing solutions.
"With the addition of Bright Pattern to our offerings, Government agencies now have access to an all-in-one cloud-based solution that enables users to simplify and manage their multichannel call center operations to improve customer satisfaction," said Evan Slack, Director of Sales for Emerging Cloud and Virtualization Technologies at Carahsoft. "We look forward to working with Bright Pattern and our reseller partners to help agencies modernize their communication channels while optimizing their existing resources and budgets."
Bright Pattern's software is available through Carahsoft's SEWP V contracts NNG15SC03B and NNG15SC27B, ITES-SW2 Contract W52P1J-20-D-0042, NASPO ValuePoint Master Agreement Contract #AR2472, OMNIA Partners Contract #R191902, The Quilt Master Service Agreement Number MSA05012019-F, E&I Contract #EI00063~2021MA, and through the company's reseller partners.
About Bright Pattern
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and service management solutions for innovative midsize and enterprise companies. To make customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern's cloud contact center solution is used globally in over 26 countries.
About Carahsoft
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, Customer Experience and Engagement, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.
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