EMERGING TECHNOLOGY,GOVERNMENT BUSINESS
Webb Fontaine | July 28, 2022
Webb Fontaine, a leading provider of advanced and innovative trade and Customs services, has announced it's Customs Webb solution has been chosen by Benin as their new Customs system, in replacement of ASYCUDA World.
The project strengthens Webb Fontaine's long-standing partnership with Benin Government, who has ambitions to expand and develop into one of the region's most technologically advanced trade environments.
The project continues towards a fully integrated approach to trade, interconnecting all major trade platforms such as the Single Window, the Port Community System, the e-Tracking solution and now through Customs Webb the Customs System. As a central and critical part of the trade environment, it is crucial and urgent for Governments to operate modern and efficient Customs Systems.
"Customs Webb, Webb Fontaine's Customs system, based on artificial intelligence, was chosen by Benin to continue the modernization of customs and optimize the trade environment. Webb Fontaine's ability to provide cutting-edge technology and digital solutions is a guarantee of success. With this new system, the objective of the public authorities to make Benin an exemplary platform in the simplification and transparency of Customs clearance procedures has taken a major step forward. All economic players are supported by Customs as part of a successful partnership with the entire industrial, commercial and logistics community."
-Alain HINKATI, Director General of Customs, Benin
We are honoured to have been selected by Benin Customs for such an important project. The longevity of our partnership is a true testament to Benin's commitment to trade digitalization. Customs Webb is a powerful system that uses AI technology to fully digitise the entire clearance process. To implement Customs Webb will be a huge step forward in their mission and the impacts of such will be felt by the entire trade community. Samy Zayani, Chief Commercial Officer Webb Fontaine
For Webb Fontaine, a successful track record demonstrates its ability to use AI to facilitate trade, secure revenue and reduce clearance times and costly congestion while greatly improving trade governance.
About Webb Fontaine-
Webb Fontaine is an AI company re-shaping the future of trade through technology. Trusted by governments globally, Webb Fontaine provides industry wide solutions to accelerate trade development and modernization. The company uses unique technology including Artificial Intelligence to enable countries to emerge as leaders in the future of trade.
AICIL | July 18, 2022
Agriculture Insurance Company of India Limited (AICIL), a nationalised insurance company under the Ministry of Finance, Government of India, has signed a three-year agreement with Wingsure, an insurtech company that leverages artificial intelligence and deep technology to protect farmers worldwide.
As part of the agreement, Wingsure will use its advanced technology capabilities to significantly strengthen the accessibility of insurance products and services to farmers in India; curate and promote AICIL's comprehensive portfolio of agriculture insurance products and enable its channels, including groups and partner brokers, to distribute on its mobile app.
Agriculture and the allied sectors are the largest sources of livelihood in India, with most rural households dependent primarily on agriculture and 86% percent of holdings being small and marginal. However, farmers are vulnerable to the impact of climate change and other livelihood risks and have sub-optimal access to risk awareness programs and modern resources. Launched to support economic empowerment with transparency and promote sustainability through modern agricultural practices, Wingsure's application leverages advanced computer vision, augmented reality, and voice capabilities to provide intelligence and facilitate the underwriting and insurance claims processes for small holder farmers. The partnership will have access to more than 40 million farmers in India and focus on transforming how farmers mitigate and adapt to climate change and other livelihood related risks.
"We firmly believe that technology implementation is key to providing insurance and thereby protecting the underserved. Through our association, we will utilise the Wingsure technology platform to support our vision of how farmers can leverage insurance to mitigate risk."
-Malay Poddar, Chairman and Managing Director, AICIL
Avi Basu, Founder, and CEO of Wingsure, said, Wingsure's deep-tech platform revolutionizes how small holder farmers leverage insurance and financial products to protect their livelihood. It is designed to provide optimal access to risk awareness programs, climate smart practices & other modern resources as well as government backed schemes. The application uses AI and machine learning (ML) to rapidly process insurance underwriting and claims. We are excited to partner with AICIL in their vision to use technology for strengthening farmers' resilience in India.
About Agriculture Insurance Company of India Limited-
AICIL, controlled by the Government of India, has been implementing the crop insurance schemes of the Government of India since 2003-04. Currently, AICIL is implementing, inter alia, Pradhan Mantri Fasal Bima Yojana (PMFBY), Bangla Shasya Bima Scheme (BSBS), and Restructured Weather-based Crop Insurance Scheme (RWBCIS) and many of it proprietary agriculture insurance products.
Wingsure leverages artificial intelligence and deep technology to protect farmers worldwide. The company operates in developing nations, as well as advanced countries, focusing on growers who are locked out of traditional financial services. Wingsure is dedicated to providing farmers with competitive levels of technology and security to maintain the dignity and sustainability of individuals worldwide.
EMERGING TECHNOLOGY,GOVERNMENT BUSINESS
TTEC | September 23, 2022
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.
Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA).
TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States.
"TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities."
-Anna Van Buren, senior vice president, TTEC.
With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management.
The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail.
"Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve."
-Michael Perrotto, acting E-ZPass program manager, NYSTA.
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.