Factbox: Who will be Trump's next intelligence chief?

Reuters | August 07, 2019

U.S. President Donald Trump promised to move quickly to nominate a successor to Dan Coats, who leaves his position as Director of National Intelligence on Aug. 15. Here are three potential candidates who could be named after Trump last week dropped his choice of John Ratcliffe to be spy chief after questions arose about the congressman’s lack of experience and exaggerations in his resume, according to administration officials and media reports.

Spotlight

Communities face powerful challenges – a high-school dropout epidemic, youth unemployment, teen pregnancy – that require powerful solutions. In a climate of increasingly constrained resources, those solutions must help communities to achieve more with less. A new kind of community collaborative - an approach that aspires to significant, community-wide progress by enlisting all sectors to work together toward a common goal – offers enormous promise to bring about broader, more lasting change across the nation.

Spotlight

Communities face powerful challenges – a high-school dropout epidemic, youth unemployment, teen pregnancy – that require powerful solutions. In a climate of increasingly constrained resources, those solutions must help communities to achieve more with less. A new kind of community collaborative - an approach that aspires to significant, community-wide progress by enlisting all sectors to work together toward a common goal – offers enormous promise to bring about broader, more lasting change across the nation.

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GOVERNMENT BUSINESS

Bright Pattern and Carahsoft Team to Bring Powerful Cloud-Based Omnichannel Contact Center Software to Public Sector Agencies

Bright Pattern | January 20, 2022

Bright Pattern, a leading provider of AI-powered cloud contact center software, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced a partnership. Under the agreement, Carahsoft will serve as Bright Patterns' Master Government Aggregator®, making the company's industry-leading omnichannel contact center software available to the Public Sector through Carahsoft's NASA Solutions for Enterprise-Wide Procurement (SEWP) V, ITES-SW2, NASPO, OMNIA, The Quilt, and E&I contracts and the company's reseller partners. "We are pleased to partner with Carahsoft, the most trusted Government IT solution provider, to deliver innovative cloud-based contact center solutions to Government agencies," said Michael McCloskey, CEO of Bright Pattern. "By partnering with Carahsoft, we will enable Government agencies to leverage AI, automation, and digital channels such as text message, social messengers, and chatbots to improve client satisfaction." Government call centers and services are crucial for agencies and programs to effectively serve their constituents, making improved customer service a high priority for the Public Sector. Despite the Government's need for advanced call centers and services, however, many of them operate on a tight budget. This prevents agencies from upgrading their call center operations, subsequently widening the technology gap between the Public and Private sectors and negatively impacting customer experience. With Bright Pattern's Cloud Contact Center platform, Government agencies can modernize their mobile digital channels to support their constituents and maximize returns from their existing budget. Bright Pattern's cloud-based contact center solution provides the advanced features that agencies need at the lowest professional services costs in the industry. Bright Pattern supports features including omnichannel communication, accurate Conversational Interactive Voice Response (IVR), customizable self-service options and artificial intelligence (AI) powered quality assurance, all of which will help the Government call center close the technology gap between the agency and its constituents. Bright Pattern can integrate with agencies existing CRMs or IT Service Management (ITSM) solutions such as ServiceNow, Ivanti, and more. Bright Pattern Contact Center Software for Government Agencies: Communicate With Citizens on Any Channel – Bright Pattern's omnichannel platform allows constituents to utilize any digital channel and switch between channels with ease during a conversation with the agency. The platform supports channels SMS/text messaging, mobile apps, messaging apps, chat, etc. on top of traditional communication channels such as voice and email. Self-Service and Automation of Routine Tasks – Government agencies are often inundated with repetitive tasks, like paying bills and fines, filing complaints, reporting malfunctions or damage, and answering frequently asked questions. Implementing Bright Pattern's self-service technology allows agencies to automate routing tasks into the agency's 311 number. Bright Pattern's Conversational IVR and Standard IVR is powered by Natural Language Processing, allowing constituents to use their natural language to go through the self-service menu and select the right agency or team for their issues. Empower Public Servants – Bright Pattern's contact center solution and agent desktop is easy-to-use and intuitive. AI can assist customer service agents during conversations with constituents through suggested responses and sentiment analysis of the caller in real-time. Furthermore, supervisors can utilize Omni QM and Bright Pattern's unified reporting dashboards to gain insight into the contact center's operations. Omnichannel Quality Assurance to Observe and Evaluate Agent Interactions on All Channels – Bright Pattern's Omni QM feature allows agencies to monitor 100% of interactions on all channels. Users can observe interactions on traditional channels: like voice calls, emails and SMS /text messaging; while also monitoring interactions on emerging digital channels such as in-app messaging, messaging apps, and web chats. Leverage Your CRM to Personalize Constituent Interactions – With Bright Pattern's comprehensive CRM integrations, a contact center can utilize constituent information to match caller information (phone number, phone call ID) with data from the agency's CRM database for faster, seamless service. Integrate with any CRM--Microsoft Dynamics, Salesforce, or even your own record management system. Turbocharge Your Existing IT Service Management Solution – Bright Pattern also integrates seamlessly with leading ITSM and Enterprise Service Management (ESM) solutions so agencies don't need to rip-and-replace existing software but can add digital channels and powerful AI and automation to existing solutions. "With the addition of Bright Pattern to our offerings, Government agencies now have access to an all-in-one cloud-based solution that enables users to simplify and manage their multichannel call center operations to improve customer satisfaction," said Evan Slack, Director of Sales for Emerging Cloud and Virtualization Technologies at Carahsoft. "We look forward to working with Bright Pattern and our reseller partners to help agencies modernize their communication channels while optimizing their existing resources and budgets." Bright Pattern's software is available through Carahsoft's SEWP V contracts NNG15SC03B and NNG15SC27B, ITES-SW2 Contract W52P1J-20-D-0042, NASPO ValuePoint Master Agreement Contract #AR2472, OMNIA Partners Contract #R191902, The Quilt Master Service Agreement Number MSA05012019-F, E&I Contract #EI00063~2021MA, and through the company's reseller partners. About Bright Pattern Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and service management solutions for innovative midsize and enterprise companies. To make customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern's cloud contact center solution is used globally in over 26 countries. About Carahsoft Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, Customer Experience and Engagement, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.

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GOVERNMENT BUSINESS

Esri Provides Open Access to Critical Federal Geospatial Data

Esri | July 13, 2021

Esri, the worldwide leader in location intelligence, said today that it gives up access to dozens of high-priority, high-demand national data layers, referred to the government users as National Geospatial Data Assets, in cooperation with federal agencies (NGDA). This development is essential for national decision-making in sectors such as infrastructure development and disaster response. Cartographic boundary files and demographic data from the US Census Bureau are being made available, as are National Agriculture Imagery Program (NAIP) data from the US Department of Agriculture (USDA) and the National Inventory of Dams (NID) database, which the US Army Corps of Engineers manage. This new set of federal maps and applications is now available via ArcGIS Online. It contains approximately 75 national geospatial datasets on dams, bridges, federal public lands, runways, rail nodes, and more updated regularly from federal sources. Those looking for this information can access it through the web; no ArcGIS user license is required. Anyone can use, distribute, and modify the data with appropriate attribution under the Creative Commons Attribution 4.0 International (CC BY 4.0) license. These datasets will also be accessible as Esri REST services and Open Geospatial Consortium, Inc. (OGC) API Features for interoperability. Esri will also make the NGDA datasets available via a custom explorer app on the launch page. The commercial sector will profit from the increased availability of NGDA datasets. Big companies with assets and interests spread throughout the United States, such as major merchants and insurance companies and railroads and utilities, need data that crosses cities, states, and regions. Having high-quality national data on hand saves organizations the time and money to collect and analyze it. Esri's effort contributes to the broader vision of the Geospatial Data Act of 2018 (GDA), which aims to enable more individuals to utilize geospatial data and remove more barriers to interoperability. This is the company's second dataset made accessible to the public this year that does not need an ArcGIS license to view. In addition, Esri published the first-ever high-resolution (10-meter) global land-cover map for 2020 in June. The ArcGIS Living Atlas of the World offers these open data services, the world's most comprehensive collection of geographic information, including maps, applications, and data layers. About Esri Esri, the global industry leader in geographic information system (GIS) software, location intelligence, and mapping, assists clients in maximizing the value of data to enhance operational and business outcomes. Esri software, founded in 1969 in Redlands, California, USA, is used by over 350,000 organizations worldwide, including Fortune 500 companies, government agencies, nonprofits, and universities, as well as over 200,000 institutions in the Americas, Asia and the Pacific, Europe, Africa, and the Middle East. Esri has regional offices, worldwide distributors, and partners in over 100 countries across six continents, offering local assistance. Esri creates the most creative solutions for digital transformation, the Internet of Things (IoT), and advanced analytics because of its pioneering commitment to geospatial information technology.

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GOVERNMENT BUSINESS

T5 Announces New 200MW Data Center Campus, T5@Augusta, in Georgia's Cybersecurity Hub

T5 | January 18, 2022

T5 Data Centers (T5), the data center industry's only full lifecycle service provider, announces T5@Augusta, the planned development of a 140 acre, 200 MW government and enterprise cloud data center campus in Augusta, Georgia, the Southeast's cybersecurity hub. The property is immediately adjacent to Fort Gordon and the U.S. Army's Cyber Command Headquarters with access to an abundant and unique pool of highly trained, certified IT and cybersecurity personnel with secret and top-secret federal credentials. This site is ideal for secure federal hyperscale, or government contracted enterprise businesses and builds on the cluster for advanced cybersecurity initiatives based in Augusta. Those initiatives include the Georgia Cyber Center, a collaboration between state, federal, and higher education institutions. "The vast, premium location of this property makes it ideal for federal cloud space and government contractors, with access to a large labor force with required security clearances, access to lit, dark, and black fiber, and any necessary physical security measures" comments Pete Marin, CEO. "In addition, our clients get a business-friendly and stable tax environment, with 100% sales tax abatement on IT purchases, property tax rebates, and low-cost reliable power." T5's lifecycle services platform offers customized build-to-suit, wholesale turnkey or powered shell data centers, critical facility construction, and ongoing facility management and operations services. T5's proven development team can customize building designs to meet unique commercial or federal cloud specifications – including ICD 705 SCIF or non-SCIF requirements, enhanced setbacks and physical security, modular and sustainable infrastructure, technical office and support environments. This location supports superior telecommunications infrastructure with access to 16 carriers, and low latency connectivity to existing federal cloud zones. The area is fast becoming known as a top-tier cybersecurity destination, joining Northern VA, Salt Lake City, UT, San Antonio, TX, and Huntsville, AL among others. "Augusta has made a name for itself as a hub for the cybersecurity industry. With T5's development of this vast tract of land, the company is helping spur more tech-centric economic development for the community," states Steven Kendrick, Chairman, Augusta Economic Development Authority. "We are pleased to support new projects in the area that will cement our city's cybersecurity stronghold." Augusta's cybersecurity prominence means that all organizations that choose this location will have access to a highly customizable purpose-built data center campus, and a large, skilled workforce with secret and top-secret security clearances in place. For more information and a spec sheet about T5@Augusta, visit https://t5datacenters.com/. About T5 T5 Data Centers (T5) is your full lifecycle data center partner. We provide customized build-to-suit, wholesale turnkey or powered shell data centers, critical facility construction, and ongoing facility management and operations services. As the industry's only full lifecycle provider, T5 offers expert critical facility construction and its Uptime Award Winning facility management and operations services across our portfolio of data centers or those of our customers. T5 currently operates over 500 MW of critical load across 55 data centers and offers turnkey or build to suit data center solutions in 9 U.S. markets.

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