EMERGING TECHNOLOGY, CYBERSECURITY
Orca Security | October 28, 2022
Orca Security, the pioneer of agentless cloud security, today announced that it achieved the FedRAMP Ready designation. With this designation, Orca now provides a fully agentless Cloud Security Platform for Federal Risk and Authorization Management Program (FedRAMP) environments within the U.S. Federal Government, its agencies and contractors. The Orca Platform is now listed on the FedRAMP Marketplace, the official online repository for FedRAMP Cloud Service Offerings (CSOs).
The FedRAMP Ready designation attests to the robust security of the Orca platform and the federal program is generally considered one of the strictest security certifications. Orca’s agentless Cloud Security Platform enables government organizations, as well as their contractors and SaaS providers, to gain comprehensive insight into cloud workloads, configurations, and identities while adhering to the stringent FedRAMP security requirements.
“We are thrilled to have achieved FedRAMP Ready status and look forward to making a valuable contribution towards securing federal cloud environments, Our comprehensive Cloud Security Platform offers wide and deep visibility into the entire cloud estate, is fast and frictionless to deploy, and surfaces and prioritizes risks across cloud workloads, configurations, and identities - without requiring a single agent. We are excited to be able to offer our platform while adhering to the stringent security and privacy requirements set by the U.S. government.”
-Avi Shua, CEO of Orca Security.
To achieve a FedRAMP Ready designation, a SaaS provider must undergo a rigorous independent security assessment conducted by a third-party assessment organization (3PAO) to ensure that it complies with NIST Special Publication (SP) 800-63B, and implements strong security controls for storing government data.
Orca’s agentless SideScanning technology and Unified Data Model provide 100% visibility and context into the entire FedRAMP environment, including VMs, containers, Kubernetes, serverless, storage, functions, databases, identities, and APIs. This enables security teams of federal organizations and those providing services to the U.S. government to quickly identify and address the vulnerabilities and misconfigurations that present the highest risks to mission-critical data without any of the security blind spots, organizational friction, high TCO, and performance degradation of agents.
“As we survey the federal cloud landscape, we see an IT community wrestling with the practices and paradigms of agent-based security that was not built for the cloud, Our identification of these challenges drove our investment in Orca Security as a technology partner with an eye towards FedRAMP certification. We look forward to the finalization of Orca’s FedRAMP certification, which we see as a catalyst to the realization of successful IT modernization within the federal government.”
-Shawn Kingsberry, VP of Cyber Innovation at SAIC.
About Orca Security:
Orca Security is the pioneer of agentless cloud security that is trusted by hundreds of enterprises globally. Orca makes cloud security possible for enterprises moving to and scaling in the cloud with its patented SideScanning™ technology and Unified Data Model. The Orca Cloud Security Platform delivers the world's most comprehensive coverage and visibility of all risks across the cloud. With continuous first-to-market innovations and expertise, the Orca Platform ensures security teams quickly identify and remediate risks to keep their businesses secure.
Read More
EMERGING TECHNOLOGY, GOVERNMENT BUSINESS
TTEC | September 23, 2022
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.
Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA).
TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States.
"TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities."
-Anna Van Buren, senior vice president, TTEC.
With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management.
The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail.
"Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve."
-Michael Perrotto, acting E-ZPass program manager, NYSTA.
About TTEC:
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
Read More
EMERGING TECHNOLOGY
Sapia.ai | December 02, 2022
Sapia.ai, creator of the world's first smart interviewer, are proud to announce that they have been accepted onto the UK government's Crown Commercial Service (CCS) procurement framework G-Cloud 13.Organisations can now find and purchase Sapia.ai's tools, including its AI-empowered smart chat which has shown to help companies deliver on their Diversity KPI's when hiring, from the government's digital marketplace. The G-cloud framework launched in 2012, with the aim of easing the procurement process for the UK government and other public sector bodies. Sapia.ai has joined over 5000 suppliers to offer its solutions within the framework.
Public sector organisations are now able to access, review, and purchase Sapia.ai's automated and bias-free hiring solution easily through the marketplace, knowing that it has been vetted by the G-cloud framework. Sapia.ai is truly unique in that it allows candidates to apply for a job through a simple text chat - negating the need for CVs which have been shown to be full of bias - even when anonymised. Instead, using Sapia.ai's AI-driven technology and its bias-free database of interview responses, Sapia.ai can create an accurate and independent profile of a candidate matching their skills with their ability to do the job within seconds. Every candidate also receives personalized feedback that they can use to improve in areas for future job searches, as well as helping them understand where their strengths lie.
"We are delighted to have been included in the G-Cloud 13 framework. When our technology can simultaneously lead to customers seeing accelerated diversity after just 3 months of use, as in the case of our customer Woodies, you know you have built game changing technology,We cannot wait for it to do the same in the public sector that we have for so many companies. "
-Barb Hyman,CEO Sapia.ai.
By using Sapia.ai public sector customers can now deliver:
An interview for every candidate that applies without any need for CVs.
A fast and human-focussed automated hiring system that fits into current HR processes.
A time-efficient shortlisting process, while every candidate receives personalized feedback.
More diverse hires with highly accurate job matching.
An immediate impact on D&I KPIs.
Huge cost and time savings on recruitment.
About Sapia:
Sapia's mission is to help companies unlock and engage talent at scale. With its blind, automated chat interview and comprehensive DEI analytics platform, Sapia's technology is the first solution of its kind to disrupt biases that affects traditional recruitment processes – resulting in fair outcomes for candidates and companies.
Read More