Accrete | November 18, 2022
Accrete has secured a five-year multi-million dollar Production Operational Technology (OT) software licensing contract from the U.S. Department of Defense (DoD) for Argus™, Accrete's highly configurable, dual-use open-source threat detection AI software solution, worth tens of millions of dollars. The exact contract value and deal terms cannot be disclosed per government guidelines.
Argus continuously analyzes the open-source web to predict anomalous and nefarious behavior hidden in plain sight. Argus performs work that would otherwise require thousands of intelligence analysts at an estimated cost of hundreds of millions of dollars a year in areas critical to national security such as supply chain risk management, vulnerability research, intellectual property theft, social media intelligence, insider threat detection, and anti-money laundering. Argus reads, understands, and learns from an exploding universe of dynamic, unstructured data, including news, blogs, think tank publications, strategy papers, social media chatter, financial filings, microprocessor manuals, and binaries in multiple languages. The AI software automatically extracts, normalizes, and maps relationships between entities, models influence, and surfaces behavioral anomalies indicative of potentially illicit activity that are too complex for humans to identify.
"We are at the dawn of an entirely new type of conflict, driven by rapid advances in artificial intelligence. Whereas nuclear proliferation threatened entire populations, AI proliferation individualizes warfare by manipulating targeted groups through digital means. Using AI, bad actors can propagate disinformation to exploit ignorance and weaken civil society causing billions of dollars of damage to the U.S. economy, As a prime defense contractor licensing configurable dual-use AI software directly to the DoD, Accrete is in a unique position to scale its business with the Defense, Intelligence, and Special Operations communities, as well as other government and enterprise customers, and bolster national security as well as intelligence competitiveness in previously unimaginable ways."
-Prashant Bhuyan, Founder, CEO, and Chairman of Accrete, Inc.
In 2020, the Defense Innovation Unit (DIU), which former Defense Secretary Ashton Carter established in collaboration with former Google CEO Eric Schmidt to strengthen U.S. national security by accelerating DoD adoption of commercial technology, awarded Accrete with an Other Transaction Authority (OTA) Prototype contract after Accrete outperformed 65 other companies in a competitive review. The DoD accepted the Argus prototype within 15 months, and Accrete worked closely with the DIU and the DoD to transition the OTA Prototype contract into a first-of-its-kind multi-year Production OT AI software licensing deal.
William Wall, who leads Accrete’s federal sales subsidiary, Accrete AI Government, and formerly served as a U.S. Special Forces Lieutenant Colonel and with the Joint Special Operations Command (JSOC), said, "We are extremely excited to announce this award, especially as this is the first production OTA that our DoD customer has ever awarded. There are very few start-up technology companies that successfully navigate the extremely challenging OTA process through prototype acceptance and transition into a multi-year production OT software licensing agreement. Our success is a testament to the efficacy, scalability, and configurability of our AI technology and, more importantly, to our employees' relentless focus on providing solutions that are tightly aligned with end-user requirements. As we continue to scale, Accrete looks forward to providing its growing customer base with powerful dual-use AI solutions that not only drive efficiency through the automation of analytical work but also produce mission-critical insights beyond human capacity.”
Zachary Smith, Accrete AI Government’s Program Manager and retired special agent who spent most of his 23-year Air Force career focused on countering human, technical, and cyber-based threats, observed, "Based on Argus' blazing speed and scale, in seconds, analysts will be able to research and visualize complex relationships that would have taken at least a month of steady research and annotation. Within the framework of the DoD's acquisition risk review process, Argus will enable supply chain risk analysis to be more efficient and effective while delivering enhanced value at a lower cost per insight."
Accrete's continuously learning AI technology enables the templatization of analytical workflows. Templates such as Argus for Threat Detection learn from sparse data and are configurable for use cases including supply chain influence, social media intelligence, reverse engineering, and logistics disruption for both government and commercial customers. In addition to helping the DoD predict bad actors that may be intentionally obscuring identities to influence the supply chain, Argus has also been enabling the U.S. Air Force to reverse engineer binaries from microprocessor manuals to detect vulnerabilities in firmware.
Accrete’s dual-use AI solutions have also been proven in industry, including media and entertainment companies automating talent scouting to predict emerging talent from social chatter; insurance brokers automating lead generation to find the shortest path to the hottest lead; private equity and venture firms automating pitch deck review through smart table extraction; and automobile dealerships automating the writing of marketing content.
Accrete's mission is to create AI so powerful that it amplifies human reasoning and enables government entities and commercial enterprises to grow in previously unimaginable ways. Accrete, founded in 2017, delivers configurable dual-use AI solutions that automate complex analytical work for both government and enterprise customers with a focus on defense, intelligence, and cybersecurity. Accrete has 128 employees globally and is headquartered in Lower Manhattan with offices in Alexandria, Va. and Wellesley, Mass.
EMERGING TECHNOLOGY, GOVERNMENT BUSINESS
TTEC | September 23, 2022
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.
Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA).
TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States.
"TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities."
-Anna Van Buren, senior vice president, TTEC.
With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management.
The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail.
"Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve."
-Michael Perrotto, acting E-ZPass program manager, NYSTA.
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
GOVERNMENT BUSINESS, GOVERNMENT FINANCE
Springbrook Software | October 04, 2022
Long County, GA is the latest local government agency to move from an on-premises solution to Springbrook's Cirrus Cloud Financial platform. The platform is designed from the ground up specifically for small to medium sized local government agencies. The town is utilizing Springbrook's fully integrated Cirrus Cloud ERP suite including Utility Billing, Finance, Cashless Payments, Municipal Payments and Cash Receipts.
Long County sought a robust and secure ERP that could scale as their projected needs grow over the next few years and selected Springbrook after reviewing several other market offerings.
"Springbrook fulfills our needs and will provide our citizens with the modern experience that they demand."
-Bernice Johnson, Finance Director of Long County, GA.
Springbrook is actively working with many small to medium sized municipalities in the southeast. The flexibility of the Springbrook cloud platform provides local government agencies with superior protection against cyber-attacks, the ability to work from anywhere, and will enable the County's personnel to effectively run their entire administrative operation safely from any browser. Cirrus is a true cloud-based system that does not require downloading any additional software for access.
"We have invested a tremendous amount into building an entirely new platform with the goal of bringing the most powerful cloud-based solutions to small and medium sized municipalities. We are solely focused on this market segment and have been for over 35 years. Springbrook is constantly expanding our solution suite to deliver new and innovative products, like Advanced Capital Budgeting and Mobile Work Orders. Our goal is to make it as easy as possible for local agencies do their jobs efficiently and securely."
-Robert Bonavito, CEO Springbrook.
About Springbrook Software:
Springbrook Software is the country's leading cloud-based finance and administration software provider designing solutions specifically for small to medium sized local government agencies. Nearly 2000 cities, towns and districts from coast to coast use our suite of modern, high-performance solutions to manage their finances, payroll, utility billing and collect citizen payments. Springbrook is headquartered in Portland, Oregon with regional presence in over 40 states, and seven countries internationally.
About Long County, GA:
Located in southeast Georgia, Long County occupies 400 square miles of the Atlantic Coast Flatwoods. The county is bordered by Liberty, McIntosh, Tattnall, and Wayne counties, and its entire southwestern boundary runs along the Altamaha River.Long County, designated in 1920 from lands in Liberty County. Long County, historically and currently, is a rural, agricultural area. The principal farm crop was once cotton, but by the 1970s it had been replaced by tobacco, corn, soybeans, and cattle. The pine forests of the region have always played an important role in the economy. As of the 2020 United States census, there were 16,168 people, 5,695 households, and 4,146 families residing in the county.