Unisys Corporation | September 23, 2021
Unisys Corporation (NYSE: UIS) today announced that it has signed an agreement with the State of Wisconsin Department of Workforce Development (DWD), a new Unisys client, to provide a cloud-based contact center solution that will improve the experience of how citizens interact with government. Signed in the second quarter, the new platform provides the DWD with the scalability and flexibility to address the constantly-evolving needs of government programs.
The solution better connects citizens to various government programs, including unemployment insurance, employment and training, and worker's compensation. It will further allow the DWD to enhance its existing communication channels, including chat and text, as well as provide the ability to better monitor interactions and enhance real-time reporting. It will also position the agency to advance its roadmap for the next generation of digital user experience and robotic process automation and artificial intelligence tools.
DWD is working to systematically modernize and upgrade Wisconsin's unemployment insurance program with a laser focus on improving the customer experience. The Unisys web-based delivery system is one component of that effort, leveraging the benefits of the cloud to improve timeliness and effectiveness in connecting people with the services they need.
DWD Secretary-designee Amy Pechacek
As part of the agreement, Unisys will provide the NICE CXone contact center solution, a leading global cloud customer experience platform. CXone is also integrated with Unisys' InteliServe™️ platform, which is powered by automation and AI and transforms the traditional workplace into an intelligent platform that delivers a frictionless employee experience.
"Our extensive expertise in both cloud and digital workplace solutions has uniquely positioned us to understand and create a tailored approach for the DWD," said Shawn Kingsberry, vice president and global head of Public Sector at Unisys. "We are hyper-focused on providing the innovation and leading technologies that will deliver a better user experience for our clients. By doing so, we can help our clients adapt to the changing demands of the market and achieve the right outcomes for their organizations."
Leading global analyst firm NelsonHall recently named Unisys a leader in cognitive and self-healing IT infrastructure management services and has also named Unisys a Leader in the vendor evaluation for Cloud Infrastructure Brokerage, Orchestration & Management. More than 200 government agencies worldwide use Unisys solutions. For more information on Unisys' Public Sector solutions, click here.
Unisys is a global IT solutions company that delivers successful outcomes for the most demanding businesses and governments. Unisys offerings include digital workplace solutions, cloud and infrastructure solutions, enterprise computing solutions, business process solutions and cybersecurity solutions.
Oracle | October 14, 2020
Oracle Cloud Infrastructure (OCI) Government Cloud Services has obtained a Provisional Authority to Operate (P-ATO) from the FedRAMP Joint Authorization Board (JAB). The accreditation continues to demonstrate that OCI is a compliant, cost-effective, and highly-secure platform for our public sector customers' most critical workloads. The JAB is the primary governance and decision-making body for the Federal Risk and Authorization Management Program (FedRAMP), the government program that sets the standard for assessing, authorizing, and monitoring cloud systems' security. FedRAMP offers two types of authorizations: Agency ATO and JAB P-ATO. Having already achieved a FedRAMP High Agency ATO, Oracle's achievement of the FedRAMP High JAB P-ATO further assures agencies that the risk posture of the system has been reviewed and approved by leading technology officials. The accreditation can also reduce both time and cost for government customers to secure their own agency ATO.
The Open Group | November 24, 2020
Today, The Open Group, the seller unbiased innovation consortium, and the International Telecommunication Union (ITU), the United Nations office for data and correspondence advancements (ICTs), reported a joint effort to quicken public assistance development and change for better resident results and ideal use of ICT foundation.
By cooperating, The Open Group and ITU will intend to advance, guide, and assemble abilities for digital government strategies and resident driven Enterprise Architecture (EA) over the globe.
“Never before have digital public services had such a profound impact on the lives of citizens around the world,” said ITU Secretary-General, Houlin Zhao. “With this partnership with The Open Group, ITU is redoubling its efforts to help governments everywhere accelerate the deployment and scaling up of impactful citizen-centric digital solutions in support of economic recovery and the United Nations Sustainable Development Goals (SDGs).”
With the important direction and materials, asset compelled nations will be better positioned to change over digital strategies into implementable enormous scope frameworks. Thusly, the vital partnership among ITU and The Open Group will fill the hole between digital speculations and best practice engineering approaches for the accomplishment of the SDGs.
Doreen Bogdan-Martin, Director of the Telecommunication Development Bureau (BDT) of ITU stated: "The utilization of digital arrangements and innovations to upscale digital public administrations is crucial for supporting the reaction to, and recuperation from, the COVID-19 pandemic. With regards to planning, executing, and turning out digital public administrations at scale, embracing building approaches is critical. EA permits governments to address the issues of areas with differing prerequisites, while simultaneously encourage the authoritative change measure and the modernization of government administrations overall. Close by The Open Group, we can make the instruments and direction required for nations to put an EA approach vigorously."
The work embraced as a feature of the coordinated effort will be executed by The Open Group Government EA Work Group. The Work Group will develop measures that empower consistent data stream across different government environments, making existing EA assets – including guides, structures, use cases, and philosophies – simpler to utilize and accessible to all. Through giving admittance to these assets, both The Open Group and ITU will assist governments with building the abilities expected to execute design approaches at scale, in light of their nation explicit necessities.
Steve Nunn, President and CEO of The Open Group, commented: “The Open Group is proud to collaborate with ITU to transform digital public services and, ultimately, enhance the experience for millions of citizens across the globe. It is evident that the countries able to yield the best outcomes from digital investments are those that have created and adopted a fit-for-purpose digital government EA. This is why, together with ITU, we will strive to democratize the use of methodologies and tools required to establish future-proofed digital architectures and infrastructures, particularly for countries with limited resources.”
About The Open Group
The Open Group is a global consortium that enables the achievement of business objectives through technology standards. Our diverse membership of more than 800 organizations includes customers, systems and solutions suppliers, tool vendors, integrators, academics, and consultants across multiple industries.