Google will partner with US government to develop a nationwide coronavirus website, company says

Google | March 15, 2020

Google now says it is working with the government on the creation of a national website containing information about coronavirus symptoms and testing information. "Google is partnering with the US Government in developing a national website that includes information about COVID-19 symptoms, risk and testing information," the company said in a series of tweets Saturday evening.

Spotlight

The United States Government is committed to fostering surface transportation innovations to ensure the United States leads the world in automated vehicle (AV) technology development and integration while prioritizing safety, security, and privacy and safeguarding the freedoms enjoyed by Americans. The U.S. Government recognizes the value of industry leadership in the research, development, and integration of AV innovations. Such innovation requires appropriate oversight by the Government to ensure safety, open markets, allocation of scarce public resources, and protection of the public interest. Realizing the full potential of AVs will require collaboration and information sharing among stakeholders from industry, State, local, tribal, and territorial governments, academia, not-for-profit organizations, standards development organizations (SDO), and the Federal Government.

Spotlight

The United States Government is committed to fostering surface transportation innovations to ensure the United States leads the world in automated vehicle (AV) technology development and integration while prioritizing safety, security, and privacy and safeguarding the freedoms enjoyed by Americans. The U.S. Government recognizes the value of industry leadership in the research, development, and integration of AV innovations. Such innovation requires appropriate oversight by the Government to ensure safety, open markets, allocation of scarce public resources, and protection of the public interest. Realizing the full potential of AVs will require collaboration and information sharing among stakeholders from industry, State, local, tribal, and territorial governments, academia, not-for-profit organizations, standards development organizations (SDO), and the Federal Government.

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GOVERNMENT BUSINESS, GOVERNMENT FINANCE

Long County, Georgia Selects Springbrook's Cirrus Cloud ERP Financial Platform

Springbrook Software | October 04, 2022

Long County, GA is the latest local government agency to move from an on-premises solution to Springbrook's Cirrus Cloud Financial platform. The platform is designed from the ground up specifically for small to medium sized local government agencies. The town is utilizing Springbrook's fully integrated Cirrus Cloud ERP suite including Utility Billing, Finance, Cashless Payments, Municipal Payments and Cash Receipts. Long County sought a robust and secure ERP that could scale as their projected needs grow over the next few years and selected Springbrook after reviewing several other market offerings. "Springbrook fulfills our needs and will provide our citizens with the modern experience that they demand." -Bernice Johnson, Finance Director of Long County, GA. Springbrook is actively working with many small to medium sized municipalities in the southeast. The flexibility of the Springbrook cloud platform provides local government agencies with superior protection against cyber-attacks, the ability to work from anywhere, and will enable the County's personnel to effectively run their entire administrative operation safely from any browser. Cirrus is a true cloud-based system that does not require downloading any additional software for access. "We have invested a tremendous amount into building an entirely new platform with the goal of bringing the most powerful cloud-based solutions to small and medium sized municipalities. We are solely focused on this market segment and have been for over 35 years. Springbrook is constantly expanding our solution suite to deliver new and innovative products, like Advanced Capital Budgeting and Mobile Work Orders. Our goal is to make it as easy as possible for local agencies do their jobs efficiently and securely." -Robert Bonavito, CEO Springbrook. About Springbrook Software: Springbrook Software is the country's leading cloud-based finance and administration software provider designing solutions specifically for small to medium sized local government agencies. Nearly 2000 cities, towns and districts from coast to coast use our suite of modern, high-performance solutions to manage their finances, payroll, utility billing and collect citizen payments. Springbrook is headquartered in Portland, Oregon with regional presence in over 40 states, and seven countries internationally. About Long County, GA: Located in southeast Georgia, Long County occupies 400 square miles of the Atlantic Coast Flatwoods. The county is bordered by Liberty, McIntosh, Tattnall, and Wayne counties, and its entire southwestern boundary runs along the Altamaha River.Long County, designated in 1920 from lands in Liberty County. Long County, historically and currently, is a rural, agricultural area. The principal farm crop was once cotton, but by the 1970s it had been replaced by tobacco, corn, soybeans, and cattle. The pine forests of the region have always played an important role in the economy. As of the 2020 United States census, there were 16,168 people, 5,695 households, and 4,146 families residing in the county.

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EMERGING TECHNOLOGY, GOVERNMENT BUSINESS

New York tolling authorities select TTEC Government Solutions to provide enhanced customer contact solutions across tri-state area

TTEC | September 23, 2022

TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area. Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA). TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States. "TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities." -Anna Van Buren, senior vice president, TTEC. With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management. The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail. "Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve." -Michael Perrotto, acting E-ZPass program manager, NYSTA. About TTEC: TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.

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EMERGING TECHNOLOGY, GOVERNMENT BUSINESS, CYBERSECURITY

SkyePoint Acquires SNR Government IT Services to Expand its Information Technology Offerings as a Prime Contractor within the Defense Sector

SkyePoint | September 14, 2022

SkyePoint Decisions, Inc. (SkyePoint) is pleased to announce the purchase of SNR Government IT Services LLC (SNR GITS), a subsidiary of Arrowpoint Corporation of Ashburn, VA, effective September 9, 2022. SkyePoint acquired all assets including its DLA JETS, Army RS3, and Army ITES-3S information technology and cybersecurity services contract vehicles. SNR GITS, now as a subsidiary of SkyePoint, offers comprehensive information technology services including technical and management expertise supporting applications, software, hardware, infrastructure, and systems in support of Department of Defense (DOD) agencies. As a Division of SkyePoint, SNR GITS will operate as the Defense sector arm for SkyePoint’s continued growth and investment. “This acquisition reflects SkyePoint’s determined and unrelenting focus on growth and delivering excellence to our federal government customers. Our ability to provide meaningful solutions to Federal agencies, anytime, anywhere now further expands SkyePoint’s reach to the DOD as a Prime contractor. We look forward to working with our technology and industry services partners to deliver SkyePoint’s proven cybersecurity, IT infrastructure, data analytics, and application development solutions.” -Frank Sturek, President, SkyePoint. About SkyePoint Decisions: SkyePoint provides innovative enterprise-wide and targeted solutions for the complex challenges faced by our federal government clients. Our focus is on enabling our client’s ability to deliver their mission – anytime, anywhere, securely as a prime contractor committed to delivery excellence. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results. SkyePoint is an established ISO 9001:2015, ISO/IEC 27001:2013, and CMMI for Services Level 3 business with operations across the U.S. About SNR GITS: SNR GITS, a division of Arrowpoint Corporation, offers comprehensive IT services including technical and management expertise that supports applications, software, hardware, infrastructure, and systems in support of the Defense Logistics Agency and the Department of the Army. SNR GITS provides services through its Indefinite Delivery / Indefinite Quantity (IDIQ) contract vehicles.

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