Tyler Technologies | February 25, 2022
Tyler Technologies, Inc. today announced that the state of Arkansas has renewed its contract for Tyler’s award-winning digital government and payments services. The four-year agreement builds upon the existing 25-year relationship between Tyler’s subsidiary, NIC, and the Information Network of Arkansas, a governor-appointed board that oversees digital access to government information and services in Arkansas. The agreement includes three additional one-year extensions, which may be exercised at the discretion of the state.
“Arkansas is a proven leader in creating innovation solutions that connect citizens with their government. This continuation of the trusted partnership between the state of Arkansas and NIC will continue to deliver improved experiences for our citizens while creating even more efficiencies for government offices.”
Ralph Hudson, director of labor at the Arkansas Department of Labor and Licensing and INA board chair
Throughout Arkansas, Tyler’s NIC subsidiary currently provides more than 300 state and local government entities with nearly 1,000 digital government services, including online vehicle and driver services, criminal background checks, and county property tax payments. NIC Arkansas operates a multi-award-winning citizen portal powered by an intelligent, cross-agency chatbot that engages visitors to the state’s official website, Arkansas.gov, with machine learning and artificial intelligence to help Arkansans find the services they need – all through a simple, intuitive conversation.
“It has been our great honor to partner with the state and help build Arkansas’ award-winning digital government presence over the past 25 years,” said Christy Williams, general manager of NIC Arkansas. “Our goal is to make government more accessible to everyone through technology, and that aligns with the mission of the INA Board. We are excited to continue this partnership, accelerate digital service delivery and ultimately make life better for Arkansans.”
Through its partnership with NIC, Arkansas’ enterprise digital government presence has resulted in process automation efficiencies for both government and citizens and enabled the state to realize a cost avoidance of more than $64 million each year. In 2020 alone, Arkansas government websites served over 2.8 million citizens and securely processed over 14.5 million digital government transactions totaling more than $521 million and achieved a 96% average satisfaction rating from more than 435,000 citizens surveyed.
About Tyler Technologies and NIC
Acquired by Tyler Technologies on April 21, 2021, NIC is a leader in digital government solutions and payments, partnering with government to deliver user-friendly digital services that make it easier and more efficient to interact with government. NIC and Tyler are united in their mission to empower public sector entities to operate more efficiently and connect more transparently with their constituents and with each other. Tyler has more than 37,000 successful installations across more than 12,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including Government Technology’s GovTech 100 list and Forbes’ “Most Innovative Growth Companies” list.
Accela | October 08, 2021
Accela, the leading provider of cloud-based SaaS solutions for government, announced the winners of its Trendsetter Awards at its annual conference, Accelarate, this week. The virtual conference provided a space for the event's more than 1,800 attendees to engage and learn from state and local government leaders, product experts, and industry changemakers on how cutting-edge cloud solutions can help to solve today's most pressing civic problems.
The theme of this year's conference, which ran from October 4-6, was "Our Path Forward," focusing on the way cities, states, and counties anticipate and meet challenges head-on to create better agency and constituent outcomes. From implementing new digital processes that allow for planning proposals and permit applications to be submitted online, to digitally transforming inspection processes to protect the public health and safety of citizens, to leveraging data for better community outcomes, the award winners demonstrate how state and local government agencies are using Accela's cloud-based solutions to help communities overcome adversity.
During Accelarate, attendees heard from Accela executives and product experts, and gained insight into the cloud solutions and digital strategies that will revitalize communities, improve service delivery, and accelerate recovery.
"With the challenges presented to governments as a result of the COVID-19 pandemic and ongoing recovery efforts, they must reimagine how to deliver essential services while also meeting the consumer-like expectations of their residents. During Accelarate's Trendsetter Awards online ceremony, Accela is proud to recognize the agencies and individuals who are overcoming many of these challenges by leveraging Accela's cloud-based solutions in innovative or collaborative ways to build more resilient futures for their communities."
Jonathon Knight, Accela's chief customer officer
Registered attendees of the Accelarate conference can access all event content, such as the Trendsetter Awards ceremony, on-demand through December 31, 2021.
Accela delivers leading cloud-based solutions to 80% of the top 100 U.S. cities and strengthens communities for more than 275 million citizens globally. For more information about Accela's solutions, click here.
Accela provides market-leading cloud solutions that empower the most innovative state and local governments around the world to build thriving communities, grow businesses, and protect citizens. The company works with 80 percent of the largest cities in the United States and more than 275 million citizens globally benefit from Accela's solutions, which are powered by Azure, for permitting, licensing, code enforcement, and service request management. Accela's fast-to-implement Civic Applications, built on its robust and extensible Civic Platform, help agencies address specific needs today, while ensuring they are prepared for any emerging or complex challenges in the future. The company was recognized as a Microsoft US Partner Award winner for Community Response (2021, 2020), and Government Partner of the Year (2021), and was named as one of the Largest East Bay Tech Employers by San Francisco Business Times. Accela is headquartered in San Ramon, California, with additional offices around the world.
Scale Computing | September 22, 2021
Scale Computing, a market leader in edge computing, virtualization, and hyperconverged solutions, today announced ongoing momentum with customers in the public sector. The company’s HC3 Edge and IT infrastructure solutions continue to enable municipal institutions of all sizes to optimize operations with self-healing, automated infrastructure for all applications while protecting sensitive government data.
In today’s world, IT management is tasked more than ever with simplifying infrastructure and delivering solutions to employees and citizens that mitigate risks in a whole new way. IT departments need to ensure that hardware and software are reliable, remotely accessible, and protected against cyberthreats. Scale Computing meets the complicated IT infrastructure demands of state and local governments. Our agile, reliable platforms can replace traditional IT infrastructure across any agency, any department, or any system, while driving out the high costs of downtime and system administration.
Jeff Ready, CEO and co-founder of Scale Computing
Scale Computing brings municipal institutions, including governments, government agencies, and other public institutions, into a new era of computing by revamping IT operations with a solution that simplifies management, protects sensitive government data, and helps deliver smart, digital services.
Kitselas First Nation is a self-funded and self-governing nation, and one of the 14 Tsimshian tribes in British Columbia. After experiencing a flood, Kitselas First Nation needed new servers and a modern solution for simplicity, scalability, availability and disaster recovery. With only one person on the IT staff, they were also in need of powerful systems capable of running workloads with efficiency and speed, as well as an affordable, easy-to-use solution capable of maximizing uptime.
Kitselas First Nation selected Scale Computing’s HC3 platform which provides them with simplified, highly affordable IT infrastructure with improved performance. Since implementation of Scale Computing HC3, Kitselas First Nation saved resources and 15% of time spent managing infrastructure, leading to an increase in time spent working on other projects. Scale Computing’s HC3 solution also provides Kitselas First Nation with disaster recovery and the ability to manage IT infrastructure without the need for local IT staff.
We have an on-site backup and a Google Cloud Platform in Quebec. If another disaster strikes, the hardware component fails or the entire HC3 appliance breaks down, we’re covered. The Scale Computing HC3 cluster is highly available and keeps our systems running with no downtime. HC3 won’t let us down.
Don Agnew, IT support and asset management officer at Kitselas First Nation
The Summit County Board of Elections in Ohio is responsible for securely managing the records of 370,000 registered voters and over one million citizen records. As Ohio’s fourth most populous county, the Summit County Board of Elections' entire network infrastructure is managed by a team of just two full-time IT professionals. With an aging server infrastructure and a heavily scrutinized Presidential election fast approaching in 2020, this IT duo needed to modernize their systems, comply with strict new security directives, and do so in an expedited time-frame.
After selecting Scale Computing’s HC3 solution, the Summit County Board of Elections was able to consolidate seven servers to a cluster of three HC3 notes in less than seven months, implement automated snapshots of servers that are backed up to a remote cluster providing full system redundancy, simplify management and operations so their two-person IT team could focus on operational priorities, and comply with new state and Federal security directives.
As Kevin Moreland, Network & Systems Administrator, Summit County Board of Elections says, “Every decision we make comes down to, ‘can you make it through a Presidential election’? We knew we needed something that was intelligent, scalable, had built-in redundancy, and was cost-effective. Scale has delivered on all of these and more. We went from an environment where we had about seven physical servers to a three node cluster. From that three node cluster, then we can spin up as many virtual servers as warranted by demand – this not only simplified our operational workload but it also dramatically shrunk our eco-footprint.”
Chris Iseral, Chief Information Officer of Madison County, Kentucky, was challenged with upgrading old infrastructure in an affordable way. The infrastructure in Madison Country includes 700 users in 26 different facilities across the country, accounting for 23 different departments or agencies. Chris’ challenges included multiple vendors and an expensive, complicated, and aging infrastructure. Madison County, Kentucky partnered with Scale Computing to deliver high quality, responsive, and budget friendly infrastructure that simplifies management, protects sensitive government data, and helps deliver smart, digital services anywhere, anytime. As Chris Iseral says, “We wanted something highly available, redundant, scalable, affordable, and easy-to-use. We’re happier than we’ve ever been. Scale Computing has been an awesome product.”
About Scale Computing
Scale Computing is a leader in edge computing, virtualization, and hyperconverged solutions. Scale Computing HC3 software eliminates the need for traditional virtualization software, disaster recovery software, servers, and shared storage, replacing these with a fully integrated, highly available system for running applications. Using patented HyperCore™ technology, the HC3 self-healing platform automatically identifies, mitigates, and corrects infrastructure problems in real-time, enabling applications to achieve maximum uptime. When ease-of-use, high availability, and TCO matter, Scale Computing HC3 is the ideal infrastructure platform.