EMERGING TECHNOLOGY,GOVERNMENT BUSINESS
TTEC | September 23, 2022
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.
Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA).
TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States.
"TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities."
-Anna Van Buren, senior vice president, TTEC.
With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management.
The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail.
"Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve."
-Michael Perrotto, acting E-ZPass program manager, NYSTA.
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
Parker | July 20, 2022
Parker Hannifin Corporation (NYSE:PH) today welcomes the announcement from the UK’s Secretary of State for Business, Energy and Industrial Strategy that, following public consultation, he accepts the competition and national security undertakings provided by Parker in relation to the Meggitt acquisition and the transaction is therefore cleared to proceed by the UK Government. As previously announced on August 2, 2021, the boards of Meggitt and Parker reached agreement on the terms and conditions of a recommended all cash acquisition by Parker of the entire issued, and to be issued, ordinary share capital of Meggitt PLC (the “Acquisition”).
Parker also confirms that it has signed legally binding economic commitments with the UK Government. These commitments include maintaining the following, for five years after the closing of the Acquisition (“Undertaking Period”):
Meggitt’s headquarters and its aerospace and advanced materials center of excellence in Ansty Park, in Coventry, UK;
Meggitt’s key areas of existing operational capability in the UK;
R&D (including product engineering) and manufacturing labor headcount in the UK;
Meggitt’s sustainability targets of reducing net carbon emissions by 50 per cent, by 2025; and achieving net zero greenhouse gas emissions by 2050; and
Contractual obligations regarding supply of goods and services to HM Government.
Finally, as innovation is a key driving factor of success for both Meggitt and Parker, Parker has agreed to increase Meggitt’s R&D expenditure in the UK by at least 40 per cent, by the end of the Undertaking Period, and its UK apprenticeship opportunities by 20 per cent.
“We are pleased to have reached this important clearance milestone from the UK Secretary of State, We have also agreed to substantial legally binding commitments, which underscore our deep commitment to the UK. As we move closer to the completion of the acquisition and the combination of these two strong businesses, we look forward to welcoming the Meggitt team to Parker.”
-Tom Williams, Chairman and Chief Executive Officer, Parker.
The Acquisition remains subject to satisfaction or, where applicable, waiver of the conditions set out in the scheme circular published on August 16, 2021, including regulatory clearance and the sanction of the scheme of arrangement by the High Court of Justice in England and Wales pursuant to the UK Companies Act 2006. Parker continues to expect the Acquisition to close in Q3 2022.
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Parker has increased its annual dividend per share paid to shareholders for 66 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index.
QuSecure | July 13, 2022
QuSecure™, Inc., a leader in post-quantum cybersecurity (PQC), today announced the U.S. Federal Government is currently orchestrating the world’s first-ever post-quantum encryption communication over a Government network by utilizing its QuProtect™ PQC solution. QuProtect is the industry’s first end-to-end PQC software-based solution uniquely designed to protect encrypted communications and data with quantum-resilience using quantum secure channels.
The Government is leveraging QuSecure’s unique post-quantum cryptographic algorithm on its legacy systems at a combined Air Force, Space Force and NORAD location. The quantum-resilient deployment has 100-percent uptime protecting data that previously used standard encryption, with no increased bandwidth or latency issues through QuProtect’s quantum tunnel. Data currently being transmitted cannot be decrypted by others unless they have the QuProtect system, and any adversary collecting the protected data to store will be unlikely to decrypt it in the future, even with a quantum computer.
“This is extremely significant because the U.S. Government has not employed a post-quantum communications channel on premises before, The QuProtect platform is performing exceptionally well with uninterrupted, continuous quantum channel uptime protecting formerly classically encrypted and quantum vulnerable asymmetric keys, With the current speed of business, commerce, warfare and everyday communications, QuProtect protects all data on existing systems and devices and does not slow the systems down, We have proven this in our successful pilot, which will lead to the large-scale deployments as a result of our SBIR Phase III contract with the Government. This historic moment places QuSecure one step closer to fulfilling our vision of ensuring an exceptionally secure quantum future.”
-Pete Ford, QuSecure Head of Federal Operations.
This historic event was possible due to activities around QuSecure’s evaluation for, and eventually winning, the Small Business Innovation Research (SBIR) Phase III Federal Government procurement contract for PQC solutions. Announced last month, QuSecure has been established as the Government’s leading provider of PQC solutions, setting the standard for Government’s PQC requirements. This is the Government’s first and only Phase III designation aimed at addressing end-to-end comprehensive solutions to the post-quantum threat, and further emphasizes today’s need to deploy PQC for classical and future quantum attacks.
Federal agencies participating in SBIR include the following agencies and departments: Small Business Administration, Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Transportation, Environmental Protection, the National Aeronautics and Space Administration (NASA), and the National Science Foundation.
The Government’s deployment of QuSecure is being operated over an open Internet network on legacy equipment and systems. QuSecure has proven it works on Government systems by using cryptographic agility that supports all National Institute of Standards and Technology (NIST) finalist algorithms in the post-quantum cryptography standardization competition. The winners of the NIST competition were announced on July 5.
QuProtect enables organizations for the first time to leverage quantum resilient technology to help prevent today’s cyberattacks, while future-proofing networks and preparing for post-quantum cyberthreats. It provides quantum-resilient cryptography, anytime, anywhere and on any device. QuProtect uses an end-to-end quantum-security-as-a-service (QSaaS) architecture that addresses the digital ecosystem’s most vulnerable aspects, uniquely combining zero-trust, next-generation post-quantum-cryptography, quantum-strength keys, high availability, easy deployment, and active defense into a comprehensive and interoperable cybersecurity suite. The end-to-end approach is designed around the entire data lifecycle as data is stored, communicated, and used.
QuSecure is a leader in post-quantum cybersecurity with a mission to protect enterprise and Government data from quantum and classical cybersecurity threats. Its patent-pending, quantum-safe solutions provide an easy transition path to quantum resiliency across any organization. The company’s QuProtect solution is the industry’s first PQC software-based platform uniquely designed to protect encrypted communications and data with quantum-resilience using a quantum secure channel. QuSecure has current customer deployments in banking/finance, healthcare, space/satellite, IT/data enterprises, datacenters, and various Department of Defense agencies. QuSecure is investor backed and has offices in Silicon Valley.