EMERGING TECHNOLOGY,GOVERNMENT BUSINESS
TTEC | September 23, 2022
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.
Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA).
TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States.
"TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities."
-Anna Van Buren, senior vice president, TTEC.
With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management.
The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail.
"Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve."
-Michael Perrotto, acting E-ZPass program manager, NYSTA.
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
CREDENCE SECURITY | August 23, 2022
The digital age has led to boundless innovations and advancements; however, it has also resulted in increasing criminal ingenuity. Using emerging technologies such as artificial intelligence (AI) tools in investigations can enhance the ability to identify and investigate attacks and help investigators get to the root cause rapidly. With this in mind, Credence Security has signed a strategic distribution partnership with Voyager Labs, a world leader in AI-based investigation solutions.
Under the agreement, the leading PAN-EMEA specialty value-added distributor will be responsible for delivering, promoting, and providing sales and technical support for Voyager Labs' entire suite of solutions across its expansive channel ecosystem in the Middle East and Africa. Voyager Labs will also establish an office in the UAE to provide local support and expertise to its regional customers.
Voyager Labs' cutting-edge technology has the capability to analyze billions of data points in near real-time, allowing law enforcement and intelligence agencies to identify threats and leads from multiple data sources. Powered by AI, Voyager Labs' offerings bring organizations a unique edge against today's sophisticated cyber threats.
Voyager Labs' world-class solutions include:
VoyagerAnalytics – an in-depth investigation platform, designed to analyze massive amounts of unstructured open, deep, and dark web data, as well as internal data, to reveal actionable insights
VoyagerInsights – an advanced central investigation platform designed to enable investigators to automatically uncovering relevant leads from unstructured and structured data
VoyagerCheck – a risk assessment platform that provides an automated assessment of user behaviour.
VoyagerVision – a comprehensive visual intelligence platform that offers a full suite of visual data analysis capabilities.
With over 10 years of experience developing state-of-the-art solutions for forensic intelligence and law enforcement activities, Voyager Labs' platforms are used extensively within law enforcement and intelligence agencies globally. Our proprietary AI-powered tools have helped prevent and solve crimes at a speed and accuracy that is incomparable and impossible for human analysts.
We are glad to have Credence Security as our regional VAD as we believe that they share our vision for digital forensics innovation and intelligence and that our suite of solutions complements their comprehensive array of offerings. In addition, as we grow our presence in the Middle East and Africa, we are confident that our partnership with Credence Security will help us further accelerate our business and reach across the region.
"AI innovations present tremendous opportunities for the digital forensics community. Voyager Labs offer organizations a significant advantage to keep up with today's sophisticated types of threats and the unprecedented amount of data in each investigation. Voyager Labs' powerful AI-based platforms are a great example of these solutions and we are honored to be their trusted partner in bringing their ground-breaking solutions to our partners and customers in the region."
-Garreth Scott, Managing Director at Credence Security.
As a testament to their commitment to the region, Voyager Labs is also taking part in the second edition of Credence Security's Middle East Roadshow. This event will be held under the theme, Take Your Investigations To The Next Level, will cover key markets such as Egypt, Qatar, Saudi Arabia and the UAE. It will bring together pre-eminent technology experts, vendors and thought-leaders to discuss the latest trends, strategies and innovations in today's security landscape.
Over the years, the Credence Security Roadshow has proven to be the platform of choice for security and digital forensics professionals across the region as we provide a comprehensive understanding of the current trends and digital practices that organizations, whether corporate or traditional law enforcement and governments, need to follow to get ahead of the curve and improve on their digital forensics investigation capabilities by reducing the backlog and increasing the depth and breadth of device and data coverage.
ABOUT CREDENCE SECURITY:
Established in 1999, Credence Security, a PAN-EMEA specialty Value-added Distributor, is a leader in Cybersecurity, Forensics, Governance, Risk and Compliance. With headquarters in Dubai and regional offices in Johannesburg, London, Nairobi, and Hyderabad. We are a pure-play provider of security and forensics solutions, to both public and private sector enterprises across Europe, Middle East, and Africa, through a select network of specialist resellers.
Unlike most other distributors, we take a consultative 'value-add' solution approach, we collaborate with our partners and their customers to understand their needs, both from a technology and business perspective, and then work very closely with our partners to deliver tailor made solutions. Working closely with globally recognized, award winning vendors including Oxygen Forensics, AccessData, ColorTokens, an Exterro company, Finesse, HelpSystems, HumanFirewall, Entrust, ZecOps and ZeroFox, Credence Security delivers best-in-class, Cybersecurity & Forensics technologies and solutions that protect organizations against advanced persistent threats, malicious adversaries and internal malpractice.
Inmarsat | September 17, 2022
Viasat Inc., (NASDAQ: VSAT), a global communications company, and Inmarsat, a leading provider of global mobile satellite communications services, today announced the receipt of approval of the proposed combination of their businesses by the UK Government under the National Security & Investment Act.
The Secretary of State for Business, Energy and Industrial Strategy (BEIS) has announced that the transaction does not pose a risk to the UK's national security.
In March 2022, the companies committed to economic undertakings with BEIS, which underlined their pledge to strengthen and advance the UK's National Space Strategy. The economic undertakings include an expansion in the number of highly skilled jobs in key areas and a 30% increase in overall research and development spending in the UK.
"The combination of Viasat and Inmarsat creates a leading global communications innovator with enhanced scale and scope to affordably, securely and reliably connect the world. The UK Government's clearance of Viasat's proposed acquisition of Inmarsat under the National Security and Investment Act is another important step forward on the road to closing the deal, and we would like to thank the UK Government for their close collaboration throughout the process. Viasat has been a trusted partner of the UK's defence and national security communities for more than a decade, including in the provision of its market-leading encryption products. The combined company, whose global international business headquarters will be situated in the UK, will build upon the strong UK relationships that Viasat and Inmarsat already enjoy and allow us to deepen our contribution to the UK's National Space Strategy."
-Mark Dankberg, Executive Chairman and CEO of Viasat.
Rajeev Suri, Inmarsat CEO, added: Inmarsat is proud of our decades of close work with the UK government. Today's approval brings us closer to delivering the new jobs and investment to the UK that have been committed by both Inmarsat and Viasat. Together, we will be well-positioned to compete in a robust market that has both well-funded new entrants and other industry players in the process of consolidating.
Viasat is a global communications company that believes everyone and everything in the world can be connected. For over 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the world communicate. Today, the Company is developing the ultimate global communications network to power high-quality, secure, affordable, fast connections to impact people's lives anywhere they are—on the ground, in the air or at sea.
Inmarsat delivers world leading, innovative, advanced and exceptionally reliable global, mobile communications across the world – in the air, at sea and on land - that are enabling a new generation of commercial, government and mission-critical services. Inmarsat is powering the digitalisation of the maritime industry, making operations more efficient and safer than ever before. It is driving a new era of inflight passenger services for aviation, while ensuring that aircraft can fly with maximum efficiency and safety. Furthermore, Inmarsat is enabling the rapid expansion of the Internet of Things (IoT) and enabling the next wave of world-changing technologies that will underpin the connected society and help build a sustainable future. And now Inmarsat is developing the first-of-its-kind, multi-dimensional communications network of the future, ORCHESTRA. In November 2021, Inmarsat and Viasat announced the planned combination of the two companies, to create a new leader in global communications. The deal is scheduled to close in the second half of 2022.