Government outlines no deal arrangements for EU citizens

Government Digital Service | January 28, 2019

In the event of no deal, EU citizens will be able to enter the UK to visit, work or study after 29 March 2019. For stays longer than 3 months, European Temporary Leave to Remain will be required. Home Secretary Sajid Javid has today (28 January 2019) set out provisions for EU citizens coming to the UK after EU exit in the event of a no deal. If Britain leaves the EU without agreeing a deal, the government will seek to end free movement as soon as possible and has introduced an Immigration Bill to achieve this. For a transitional period only, EEA citizens and their family members, including Swiss citizens, will still be able to come to the UK for visits, work or study and they will be able to enter the UK as they do now.

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Student loan debt held by some disabled veterans will be forgiven, under an order signed, Wednesday, August 21, by President Donald Trump.

Spotlight

Student loan debt held by some disabled veterans will be forgiven, under an order signed, Wednesday, August 21, by President Donald Trump.

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GOVERNMENT BUSINESS

Bright Pattern and Carahsoft Team to Bring Powerful Cloud-Based Omnichannel Contact Center Software to Public Sector Agencies

Bright Pattern | January 20, 2022

Bright Pattern, a leading provider of AI-powered cloud contact center software, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced a partnership. Under the agreement, Carahsoft will serve as Bright Patterns' Master Government Aggregator®, making the company's industry-leading omnichannel contact center software available to the Public Sector through Carahsoft's NASA Solutions for Enterprise-Wide Procurement (SEWP) V, ITES-SW2, NASPO, OMNIA, The Quilt, and E&I contracts and the company's reseller partners. "We are pleased to partner with Carahsoft, the most trusted Government IT solution provider, to deliver innovative cloud-based contact center solutions to Government agencies," said Michael McCloskey, CEO of Bright Pattern. "By partnering with Carahsoft, we will enable Government agencies to leverage AI, automation, and digital channels such as text message, social messengers, and chatbots to improve client satisfaction." Government call centers and services are crucial for agencies and programs to effectively serve their constituents, making improved customer service a high priority for the Public Sector. Despite the Government's need for advanced call centers and services, however, many of them operate on a tight budget. This prevents agencies from upgrading their call center operations, subsequently widening the technology gap between the Public and Private sectors and negatively impacting customer experience. With Bright Pattern's Cloud Contact Center platform, Government agencies can modernize their mobile digital channels to support their constituents and maximize returns from their existing budget. Bright Pattern's cloud-based contact center solution provides the advanced features that agencies need at the lowest professional services costs in the industry. Bright Pattern supports features including omnichannel communication, accurate Conversational Interactive Voice Response (IVR), customizable self-service options and artificial intelligence (AI) powered quality assurance, all of which will help the Government call center close the technology gap between the agency and its constituents. Bright Pattern can integrate with agencies existing CRMs or IT Service Management (ITSM) solutions such as ServiceNow, Ivanti, and more. Bright Pattern Contact Center Software for Government Agencies: Communicate With Citizens on Any Channel – Bright Pattern's omnichannel platform allows constituents to utilize any digital channel and switch between channels with ease during a conversation with the agency. The platform supports channels SMS/text messaging, mobile apps, messaging apps, chat, etc. on top of traditional communication channels such as voice and email. Self-Service and Automation of Routine Tasks – Government agencies are often inundated with repetitive tasks, like paying bills and fines, filing complaints, reporting malfunctions or damage, and answering frequently asked questions. Implementing Bright Pattern's self-service technology allows agencies to automate routing tasks into the agency's 311 number. Bright Pattern's Conversational IVR and Standard IVR is powered by Natural Language Processing, allowing constituents to use their natural language to go through the self-service menu and select the right agency or team for their issues. Empower Public Servants – Bright Pattern's contact center solution and agent desktop is easy-to-use and intuitive. AI can assist customer service agents during conversations with constituents through suggested responses and sentiment analysis of the caller in real-time. Furthermore, supervisors can utilize Omni QM and Bright Pattern's unified reporting dashboards to gain insight into the contact center's operations. Omnichannel Quality Assurance to Observe and Evaluate Agent Interactions on All Channels – Bright Pattern's Omni QM feature allows agencies to monitor 100% of interactions on all channels. Users can observe interactions on traditional channels: like voice calls, emails and SMS /text messaging; while also monitoring interactions on emerging digital channels such as in-app messaging, messaging apps, and web chats. Leverage Your CRM to Personalize Constituent Interactions – With Bright Pattern's comprehensive CRM integrations, a contact center can utilize constituent information to match caller information (phone number, phone call ID) with data from the agency's CRM database for faster, seamless service. Integrate with any CRM--Microsoft Dynamics, Salesforce, or even your own record management system. Turbocharge Your Existing IT Service Management Solution – Bright Pattern also integrates seamlessly with leading ITSM and Enterprise Service Management (ESM) solutions so agencies don't need to rip-and-replace existing software but can add digital channels and powerful AI and automation to existing solutions. "With the addition of Bright Pattern to our offerings, Government agencies now have access to an all-in-one cloud-based solution that enables users to simplify and manage their multichannel call center operations to improve customer satisfaction," said Evan Slack, Director of Sales for Emerging Cloud and Virtualization Technologies at Carahsoft. "We look forward to working with Bright Pattern and our reseller partners to help agencies modernize their communication channels while optimizing their existing resources and budgets." Bright Pattern's software is available through Carahsoft's SEWP V contracts NNG15SC03B and NNG15SC27B, ITES-SW2 Contract W52P1J-20-D-0042, NASPO ValuePoint Master Agreement Contract #AR2472, OMNIA Partners Contract #R191902, The Quilt Master Service Agreement Number MSA05012019-F, E&I Contract #EI00063~2021MA, and through the company's reseller partners. About Bright Pattern Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and service management solutions for innovative midsize and enterprise companies. To make customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern's cloud contact center solution is used globally in over 26 countries. About Carahsoft Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, Customer Experience and Engagement, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.

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EMERGING TECHNOLOGY

Deepspatial Inc. Partners with IPE Global to Provide its Technology in the Government Sector

Deepspatial Inc. | October 06, 2021

Deepspatial Inc. is pleased to announce a partnership with IPE Global Limited (IPE Global) to provide its Geospatial Artificial Intelligence (AI) (patent pending) solutions to IPE Global’s clients throughout government and private sectors. IPE Global will be leveraging Deepspatial’s technology to assist their global client base in addition to working together towards jointly proposing their solutions to specific markets and clients identified by IPE Global. IPE Global Limited is a leading international development consulting group, providing Information and Communication Technology solutions for development and sustainable growth in developing countries. IPE Global currently operates in 8 countries encompassing Africa, Asia, and Europe with a workforce of over 1100 employees globally. Over the last 20 years, IPE Global has successfully implemented 800 multi-sectoral projects in over 100 countries, across 5 major continents. IPE Global has partnered with multilateral & bilateral agencies such as ADB, The World Bank, DFID, USAID, DANIDA, KfW, EC, GTZ, JICA, UNICEF, UNDP, and more. As well as governments, private sectors, not-for-profit entities, and philanthropic organizations like BMGF, MasterCard Foundation, Children’s Investment Fund Foundation (CIFF) and more in anchoring development agendas for sustainable and equitable growth. “In today’s world, the need for evidence-based decision making in the social development sector is much greater than ever before. We at IPE Global strongly believe that data driven solutions to social development problems are more effective in bringing sustainable change. We are very happy to partner with Deepspatial in our endeavour to continuously provide our clients state of the art IT and AI based solutions.”, said Shalender Sharma, Director at IPE Global. “We are grateful that Deepspatial is able to bring its solutions to IPE Global’s impressive client base to tackle the evergrowing socio-economic challenges countries are facing right now. Furthermore, we are eager to leverage IPE Global’s established relationships in the government, targeting key public sector opportunities where our solutions can add the most value.” Dr. Rahul Kushwah, CEO of Deepspatial. About Deepspatial Inc. Deepspatial Inc. is an artificial intelligence, technology SaaS company at the forefront of geospatial artificial intelligence and geographic informational systems, specializing in providing robust, AI-powered solutions to businesses by leveraging the power of geospatial data. The company has currently built products that target four specific customer needs across industry verticals. These are (1) geodemographic customer profiling, (2) price recommendation engine, (3) inventory management and supply chain analytics (market entry and expansion), and (4) sentiment monitoring to measure and improve brand health. About IPE Global IPE Global Limited is an international development consulting group known for providing technical assistance and solutions for development and sustainable growth in developing countries.

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GOVERNMENT BUSINESS

British public to receive the opportunity to invest directly in advanced self-driving technology on the roads today

Academy of Robotics | March 16, 2022

Academy of Robotics, a high-growth British autonomous vehicle and robotic technology company, announces it has launched its pre-series A fundraising which will be accessible to all individuals. The fundraise will provide an opportunity for professional and retail investors to participate in pioneering autonomous technology that has a proven application in last-mile logistics and to invest in a company which already has a fully-licensed, custom-built autonomous vehicle (AV) on the roads in the UK. Academy of Robotics developed its first AV, the Kar-go Delivery Bot, using proceeds from an initial crowdfunding round in 2017. The company successfully proved its complete self-driving delivery technology in road trials with the Royal Air Force (RAF) in September 2021. The trials focused on last-mile airbase logistics, supporting RAF personnel by using the Kar-go Delivery Bot to run delivery errands around the UK's largest airbase at Brize Norton, Oxfordshire. As part of the company's current £20 million investment round, Academy of Robotics has already secured a £1 million investment and, in April 2021, it received a further £1 million in match-funding through the UK government's Future Fund scheme. The scheme (which has now closed for applications) aims to support UK-based companies, subject to at least equal match-funding from private investors. With the first £2 million secured, the company has now allocated at least £1 million of its total £20 million pre-series A fundraise to retail investors using Crowdcube's nominee service. Academy of Robotics is the first British autonomous vehicle company to launch a pre-series A fundraise on Crowdcube at this stage of proven development, based on data provided by Beauhurst and Crowdcube. The pre-series A funding will be used to scale-up production of its electric AV technology, which will facilitate opportunities for retail investors to directly benefit from the company's growth and accelerated expansion. This includes Academy of Robotics opening a new factory and test-track facility in a rural location in the East of England, which will create at least 100 new jobs by 2023, including skilled work and technological development opportunities. Having achieved so much since our last fundraise, we are excited to launch our next round, offering the community of individual investors a chance to participate in the high-growth autonomous vehicle and robotic technology space in the UK. As we support the UK competing for its rightful share of the global AV sector, we can, at the same time, alleviate some of society's challenges, including supply chain pressures and air pollution.” William Sachiti, CEO and Founder of Academy of Robotics "The UK government's Future Fund investment has provided us with a valuable funding injection following a challenging couple of years for high-growth technology start-ups, which will allow us to make the critical investments we need to scale to the next level at pace and stay ahead in this highly competitive, fast-moving autonomous vehicle space." Kar-go was first manufactured in partnership with a classic-car specialist in West Sussex and in collaboration with a British former F1 car designer. This demonstrates the talent that exists within the British automotive industry and its willingness to combine with British expertise in AI technology. Minister for Investment Lord Grimstone said: "The UK is a world leader in the development of automated vehicles and we are working closely with industry to ensure we remain one of the best locations in the world for automotive innovation, providing jobs across the country. Today's announcement demonstrates our commitment to encouraging the growth of high potential British technology companies, and I look forward to seeing Academy of Robotics go from strength to strength as we build back better." William Sachiti commented: "The UK has been a great environment to develop our innovative, autonomous robotic technology. The supportive regulatory environment means that with the approval of one body – the DVLA – we can test our vehicles across the UK, which has seen us already successfully trialling Kar-go in diverse, real-life road conditions. The UK's well-established crowdfunding scene means we have largely developed as a community-funded enterprise, which is so important for responsible innovation in the AV sector rather than face pressures to 'move fast and break things'." Alongside its core focus on last mile logistics, Academy of Robotics recognises other use cases where its vision and robotic technology can solve wider challenges for the UK, if not globally. The Kar-go Delivery Bots have been certified as roadworthy by the DVLA. Having commenced trials on UK roads (in Hounslow) in November 2020, Academy of Robotics has since expanded its trials to include Surrey and South London. In the first Hounslow road trials, the company used its contact-free self-driving technology to deliver medicines during the pandemic and Academy of Robotics is now working on further developments in medical logistics. About the Future Fund The Future Fund was established to support the UK's innovative businesses currently affected by Covid-19. These businesses have been unable to access other government business support programmes, such as CBILS, because they are either pre-revenue or pre-profit and typically rely on equity investment. The Future Fund, now closed to new applications, provides eligible companies with convertible loans, on the condition that private investors at least match the government's commitment. The convertible loans are designed to convert into equity at the next qualifying funding round. The Future Fund is developed by the government and delivered by the British Business Bank. About Academy of Robotics Academy of Robotics is a technology company which specialises in R&D to create technology to perform or simplify complex tasks. Combining the best techniques from machine learning and mechatronics, Academy of Robotics builds powerful self-adapting machines and task specific artificially intelligent software. The team of leading engineers, scientists, and researchers were the first company to build and deploy a custom-built self-driving car and operating system on the roads in the UK. The project is known as Kar-go. CEO, serial entrepreneur, William Sachiti set up the company in 2017 together with Dr. Elio Tuci as well as lead engineer Dr Aparajit Narayan when they met at Aberystwyth University, the home of the team who developed the intelligent vision system for the autonomous Mars rover. Prior to enrolling at Aberystwyth, William Sachiti had already successfully exited two businesses to major brands, including Secret Escapes. William was named "Disruptor of the Year" in the Great British Entrepreneur Awards this year.

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