GOVERNMENT BUSINESS
GOVERNMENT BUSINESS | November 29, 2022
Quantexa - a global leader in Decision Intelligence (DI) solutions for the private and public sectors - announced that it has partnered with Vodafone, the technology communications company, to connect scattered and siloed data points across Vodafone to deliver an improved experience for its business customers.
Quantexa’s Decision Intelligence Platform was chosen by Vodafone for its advanced capabilities in data management and customer insights which enabled Vodafone to marry difficult to match data sets across its business and learn more about their customers. As a result, Vodafone can make quick and confident decisions to provide their customers with more relevant offerings and improved service.
Quantexa’s Decision Intelligence (DI) platform was commercially deployed on Vodafone’s new Google Cloud environment and gives Vodafone insight into the interactions a customer has with them, including the products and services customers have purchased. Understanding customers from a 360-degree view will support the organization in giving prompts to the sales teams to drive timely client engagement. The new platform was delivered into commercial use with speed following a completed deal agreement in late Q1 of this year. It will initially be used in Vodafone’s small to medium business customer segments, and Vodafone will extend the platform to include SoHo and large business customers over the coming months.
The partnership started when Quantexa joined Tomorrow Street – a joint-venture between Vodafone and the Luxembourg Government - that connects innovative technology companies, corporate partners, and Vodafone functions to establish and grow new business opportunities.
Quantexa works with clients across several industries including banking, insurance, telco, and the public sector including government. Vodafone is the first company in the UK telecommunications industry to use Quantexa’s ground-breaking DI Platform to improve its customers’ experience.
“We are delighted to be using Quantexa’s state-of-the-art Decision Intelligence Platform to ensure we are maximising the value of data, making the best decisions for our customers, and improving the services we offer. As a technology communications company, we recognise the importance of working with innovative companies in emerging technology categories, like Quantexa. Vodafone’s Tomorrow Street initiative to identify and accelerate innovation, is an exciting programme that we are delighted to work with.”
-Nick Gliddon, UK Business Director, Vodafone.
Vishal Marria, CEO, Quantexa, said, Forward-thinking organizations know they can only make strategic decisions and improve customer experiences using data that can be trusted. The first step is creating a single view of every customer. I’m thrilled that our Decision Intelligence Platform is helping Vodafone create a better experience for its business customers. I’m proud of what we’ve achieved alongside Tomorrow Street in what has been, and will continue to be, a fantastic collaboration. Creating long-term value from data is a focus of leading organizations world-wide and working with a leader like Vodafone in the telco space is an important milestone for the business.
About Quantexa:
Quantexa is a global data and analytics software company pioneering Contextual Decision Intelligence that empowers organizations to make trusted operational decisions by making data meaningful. Using the latest advancements in big data and AI, Quantexa’s platform uncovers hidden risk and new opportunities by providing a contextual, connected view of internal and external data in a single place. It solves major challenges across data management, KYC, customer intelligence, financial crime, risk, fraud, and security, throughout the customer lifecycle. The Quantexa Contextual Decision Intelligence Platform enhances operational performance with over 90% more accuracy and 60 times faster analytical model resolution than traditional approaches. Founded in 2016, Quantexa now has more than 500 employees and thousands of users working with billions of transactions and data points across the world. The company has offices in London, New York, Boston, Brussels, UAE, Malaga, Toronto, Singapore, Melbourne, and Sydney.
About Vodafone in the UK:
Vodafone is a technology communications company that connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed line connections, home and office broadband, and the Internet of Things (IoT). We have a strong track record as a tech pioneer, making the UK’s first mobile phone call, sending the first text message, and making the UK’s first live holographic call using 5G in 2018. We were also the first to start carrying live 5G traffic from a site in Salford, Greater Manchester. As of March 2022, we have 5G in 380 locations across Europe – 141 in the UK and 239 across Germany, Spain, Italy and Ireland. Our 4G network coverage currently reaches more than 99% of the UK population. Today, Vodafone serves more than 18 million mobile and fixed-line customers in the UK. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 26 UK towns and cities, rising to 35 over the coming months through partnerships with CityFibre and Openreach. Our full-fibre services are now available to more than eight million homes across the UK.
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EMERGING TECHNOLOGY,INFRASTRUCTURE
CSG Government Solutions | December 16, 2022
CSG Government Solutions, a national leader in government program modernization, today announced that it has been selected by the Texas Office of the Attorney General to provide Independent Verification and Validation (IV&V) services for its Child Support System Modernization Project.
CSG is providing IV&V services for the modernization of the Texas Child Support Enforcement System and its peripheral applications. Our team reviews and reports on all technical and managerial aspects of the project, provides objective analysis identifying potential project risks and opportunities, and develops actionable recommendations to support project success. Our team also assesses system adherence to contractually-defined industry standards, including those required by the Office of Child Support Enforcement.
“CSG will leverage our experience as national leaders in child support system modernization to help assure Texas achieves its modernization goals, Our team applies our forward-looking IV&V methodology and program expertise to support the implementation of a system that will serve Texas’ children and families well into the future.”
-Tim Lenning, Director of CSG’s Child Support practice.
About CSG Government Solutions
CSG Government Solutions is a leading government operations consulting firm helping states modernize critical program enterprises. We help governments leverage innovative technology and processes to meet the challenges of administering complex programs. Founded in 1997, CSG clients include 47 state and territory governments, the U.S. Department of Health and Human Services, the U.S. Department of Labor, and large municipal governments. For more information, visit http://www.csgdelivers.com and connect with us on LinkedIn and Twitter.
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EMERGING TECHNOLOGY
Healthy Together | December 14, 2022
On December 6th, the Advanced Technology Academic Research Center (ATARC) awarded Healthy Together and the State of Florida's Department of Health (FDOH) with a Digital Experience Award at their 2022 GITEC Emerging Technology Award Ceremony in Washington, D.C.
The annual ceremony recognizes government initiatives that have made significant contributions in the advancement and implementation of technology innovations.
The Digital Experience Award spotlights government projects that promote exceptional citizen service experiences through the use of technology. ATARC nominates organizations that have radically improved the experience of government and pushed the boundaries to build customer-centric human connections in our digital world.
"We are incredibly proud to have our partnership with FDOH recognized by ATARC. The Digital Experience Award is a powerful validation of the impact we were able to have and our mission to improve collective health and make government more efficient. We are excited to continue to innovate and modernize resident access to government services with our technology."
-Jared Allgood, President of Healthy Together.
While awardees typically come from federal agencies, FDOH was selected because of the widespread success of its roll-out of the Healthy Together mobile platform in response to the COVID-19 pandemic. Other 2022 winners include NASA, the Department of Veterans Affairs, ATF, GSA, the U.S. Army and the Marine Forces Cyber Command.
About the Project:
During the COVID-19 pandemic, the Florida Department of Health, Division of Disease Control engaged Healthy Together and its cloud-based SaaS Disease Management Platform to support case investigators, deliver timely test results to residents, and automate case investigation processes. With a population of over 21M residents, manual processes at labs and testing providers coupled with heavy demand for testing created significant delays in the time to deliver diagnostic results. Due to the rising number of cases, FDOH sought solutions to scale the response to resident and departmental needs.
The Florida Department of Health partnered with Healthy Together to deploy a case management system and mobile application to deliver real-time test results to residents. Through the application, FDOH was able to successfully deliver over 30M diagnostic results to state residents. As part of the deployment, Healthy Together built and implemented a self-serve, digital case interview based on CDC guidelines and FDOH standards to assist in case investigation. Over 90% of self-serve case interviews were completed within 1 hour of receipt of a positive test result, a staggering 10x increase in speed to deliver services with more contacts elicited than traditional manual methods.
Data captured by the digital case interviews was fed to its auto-scaling AWS hosted case management software that automated data analysis, decreased manual processes and reduced the need for additional hiring. Over the course of the partnership, more than 50% of Florida households utilized Healthy Together's services. Healthy Together has since partnered to help additional states, counties, and tribes to scale and automate other government processes such as Medicaid, SNAP and TANF eligibility, enrollment, & renewal, WIC program management, and behavioral health systems.
About Healthy Together:
Healthy Together is a health technology company that builds SaaS technology for government, education and enterprise. Their technology aids in areas such as disease surveillance, behavioral health management and benefit enrollment for programs like Medicaid, Supplemental Nutrition Assistance Program and WIC. Healthy Together's mobile application has reached #1 in the App Store Health & Fitness category and has over 225k reviews on the App Store and Play Store with a 4.9/5 star rating.
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