EMERGING TECHNOLOGY, CYBERSECURITY
Trustwave | March 06, 2023
Trustwave Government Solutions, a global security leader in managed security services and the wholly-owned subsidiary of Trustwave Holdings, Inc., recently announced it has expanded its managed security services by becoming a partner of Palo Alto Network Cortex® XMDR Specialization.
Trustwave Government Solutions joins a select group of channel partners who have met operational capabilities, business requirements, sales enablement, technical, and specialization exams. The Cortex XMDR Specialization will allow TGS to combine response solutions with their managed services offerings and the power of best-in-class Cortex XDR™ detection. It will further help customers simplify security operations center (SOC) operations worldwide and rapidly mitigate cyber threats.
TGS replicated its award-winning Trustwave MDR into AWS GovCloud. With Palo Alto Networks' Cortex XDR-certified and Trustwave SpiderLabs' threat intelligence, TGS provides comprehensive detection and response. Additionally, as an XMDR Specialization partner, it offers 24/7 certified SOC analysts. The partnership combines TGS's analysts, processes, and support with Palo Alto Networks' security products for comprehensive threat visibility and response.
President of Trustwave Government Solutions, Bill Rucker, said, "We are thrilled to be expanding our managed security services collaboration with Palo Alto Networks to bring a whole new level of protection to government institutions," He also said, "This achievement confirms our commitment to providing our clients with next-generation security technology and services and offering the first-ever managed detection and response (MDR) service specifically built for the rigorous requirements of the federal government."
(Source – BusinessWire)
About Trustwave
Trustwave is one of the global leaders in managed security services (MSS) and managed detection and response (MDR). Based in Chicago (Illinois) it enables, organizations and governments to conduct business securely. With over 2,000 world-class security professionals operating on behalf of clients through 96 countries, the company helps organizations worldwide detect and respond to threats around the clock in the hybrid multi-cloud world. Elite Trustwave services and products are infused with award-winning threat research and intelligence from Trustwave SpiderLabs to strengthen cyber resilience in the age of advanced threats.
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EMERGING TECHNOLOGY, INFRASTRUCTURE
Globenewswire | May 04, 2023
Mattermost, the leading secure collaboration platform for technical teams, today announced at the Web Summit Rio technology conference, new solutions for Generative AI and ChatGPT to deliver AI-augmented communication and workflow experiences in strict security environments to dramatically increase speed and decision advantage in government, defense, and technology organizations.
“As strict security organizations implement Generative AI technologies, such as ChatGPT, there’s an urgent need for verifiable privacy assurances, data control, and granular permissions solutions when training AI systems with data from internal discussions,” said Ian Tien, CEO of Mattermost. “As an open source platform, Mattermost is supporting the security and compliance community in meeting these vital and evolving needs.”
With this announcement, the Mattermost platform is now supporting a new generation of AI solutions. The foundation of this expanding AI approach is “generative intelligence” augmentation, initially served through a customizable ChatGPT bot framework built to integrate with OpenAI, private cloud LLMs, as well as rising platforms, to embed generative AI assistance in collaborative workflows and automation.
The platform is further enriched with “functional intelligence” through integration with leading enterprise solutions, including with ServiceNow’s Virtual Agent platform, to augment employee and customer service access. An additional overlay of “domain-specific intelligence” is rolling out to support workflow augmentation in strict security, defense, and public sector organizations, and includes a new partnership with Ask Sage, Inc. which specializes in enhancing decision quality and accelerating response times in public sector organizations.
“Mattermost's trusted platform is already serving the U.S. public sector, and now, with our partnership, we are taking it to the next level,” said Nicolas Chaillan, founder of Ask Sage, Inc. and former Chief Software Officer of the United States Air Force, “Government teams analyzing large data sets, writing code, managing RFPs, or translating and developing intelligence reports can now leverage generative AI to streamline processes and increase output.”
About Mattermost
Mattermost provides secure, workflow-centric collaboration for technical and operational teams that need to meet nation-state-level security and trust requirements. We serve technology, public sector, national defense, and financial services industries with customers ranging from tech giants to the world’s largest banks, to the U.S. Department of Defense and governmental agencies around the world.
Our self-hosted and cloud offerings provide integrated team messaging, audio and screen share, workflow automation and project management on an open source platform vetted and deployed by the world’s most secure and mission critical organizations. We co-build the future of collaboration with over 4,000 open source project contributors who’ve provided over 30,000 code improvements towards our shared product vision, which is translated into 20 languages.
About Ask Sage
Ask Sage is an AI-driven solution provider specializing in assisting government and commercial teams with data analysis, insights, and factual answers. Built on advanced AI technologies, including OpenAI GPT and GPT-like platforms Ask Sage can ingest custom data (up to CUI/FOUO), tap into APIs, and connect to data lakes for real-time data and insights delivered as conversational engagement. With Ask Sage, users can access a wide range of data sources in a natural language format, supporting teams in labor-intensive tasks, allowing them to focus on strategic initiatives.
Led by Nic Chaillan, the Ask Sage team leverages extensive industry experience to address the unique challenges and requirements of its clients. Currently, over 2,000 government teams and numerous commercial contractors benefit from Ask Sage's expertise and security features, including data labeling capabilities and zero-trust cybersecurity. By providing accurate answers and performing various tasks in a natural language format, Ask Sage helps teams make informed decisions, improve efficiency, and reduce costs. For more information, visit www.asksage.ai.
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EMERGING TECHNOLOGY, GOVERNMENT BUSINESS
Carahsoft | March 17, 2023
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced its partnership with Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®. Under the agreement Carahsoft will serve as Verint’s Public Sector Distributor, making the company’s citizen engagement solutions available to the public sector through Carahsoft’s reseller partners, NASA Solutions for Enterprise-Wide Procurement (SEWP) V and Information Technology Enterprise Solutions – Software 2 (ITES-SW2) contracts.
“Government agencies are immersed in a worldwide trend to improve their digital IQ and citizen engagement as reliance on government websites and content continues to expand. Consequently, leading global brands are meeting consumers where they want, when they want, and citizens expect this same level of service from government agencies,” says Verint’s John Bourne, senior vice president, global channels and alliances. “Verint’s partnership with Carahsoft will help the public sector meet these challenges by extending the reach of our customer engagement solutions through Carahsoft’s extensive reseller network.”
There are a number of government initiatives in place today that are driving the need for improved digital services and making citizen engagement a top priority. These include President Biden’s Executive Order #14058 (Transforming Customer Experience & Service Delivery to Rebuild Trust in Government) which focuses on transforming federal customer experience and service delivery to rebuild trust in government; and the Federal Risk and Authorization Management Program (FedRAMP) that simplifies security for the digital age by providing a standardized approach to security for the cloud. Verint solutions are FedRAMP Moderate/IL4 authorized, which comes on the heels of more than 20 years helping hundreds of agencies and departments around the world measure and improve citizen satisfaction.
“Forward-thinking government and public sector agencies are continually improving their customer engagement tools to provide a seamless digital experience for citizens,” said Michael Shrader, vice president of Intelligence and Innovative Solutions at Carahsoft. “With the addition of Verint to our Customer Experience and Engagement portfolio, agencies will be able to address various challenges, increase efficiency and promote rapid change across every citizen experience. We look forward to working with Verint and our reseller partners to help our joint customers deploy all the capabilities of the Verint Customer Engagement Platform.”
The Verint Customer Engagement Platform helps organizations adapt and improve their operations in days, not months or years. It works across the organization, breaking down the barriers that exist between departments and operations. Verint technology enables people and bots to work together seamlessly from anywhere. The Verint Platform open architecture allows organizations to leverage existing investments in new ways. Verint solutions provide agencies with the data needed to surface and act on insights in real time to enhance customer experiences and efficiency, which ultimately drive continuous improvement. With Verint, organizations can create highly differentiated experiences, drive enduring relationships with their constituents and effectively navigate the disruption and constant change government agencies are experiencing.
About Carahsoft
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Customer Experience, Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.
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