SuperCom | July 22, 2022
SuperCom (NASDAQ: SPCB), a global provider of secured solutions for the e-Government, IoT, and Cybersecurity sectors, announced today that it has secured a new contract to deploy its Pure Security suite of electronic monitoring with a new customer in South California.
This customer is a long-standing provider of products and services to the Criminal Justice market with primary operations in the southern part of California. SuperCom's proprietary electronic monitoring products and robust business model working directly with government agencies as well as electronic monitoring service providers were both instrumental in securing the contract. The contract is structured as a per unit per day lease model, with billing at the end of each month, for the use of the PureSecurity suite.
"As a developer of public safety solutions, the stakes are high and we must be selective in who we work with. We are constantly impressed by the high caliber of partnerships with local providers we are able to form. These quality partnerships are a testament to the value our products bring to the market, We were able to secure this contract after our proprietary products were evaluated and compared to other competing products by a long-standing provider in the industry. SuperCom continues to win new business in a competitive and demanding market with legacy incumbent vendors, and each win continues to demonstrate industry acceptance and faith in our unique technology and innovative solutions. We expect to see more wins over our competition going forward."
-Ordan Trabelsi, CEO and President of SuperCom.
SuperCom's PureSecurity Suite is a best-of-breed electronic monitoring and tracking platform with a comprehensive set of innovative features, including smartphone integration, secure communication, advanced security, anti-tamper mechanisms, fingerprint biometrics, voice communication, unique touch screens, and extended battery life.
Since 1988, SuperCom has been a global provider of traditional and digital identity solutions, providing advanced safety, identification, and security solutions to governments and organizations, both private and public, throughout the world. Through its proprietary e-Government platforms and innovative solutions for traditional and biometrics enrollment, personalization, issuance and border control services, SuperCom has inspired governments and national agencies to design and issue secure Multi-ID documents and robust digital identity solutions to its citizens and visitors. SuperCom offers a unique all-in-one field-proven RFID & mobile technology and product suite, accompanied by advanced complementary services for various industries including healthcare and homecare, security and safety, community public safety, law enforcement, electronic monitoring, livestock monitoring, and building and access automation.
Carahsoft | August 05, 2022
CornerstoneAI, Provider of Ethical and Responsible AI Services and Solutions, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced a partnership. Under this agreement, Carahsoft will serve as CornerstoneAI’s Master Government Aggregator®, making their artificial intelligence (AI) and machine learning (ML) solutions available to the Public Sector through Carahsoft’s reseller partners and NASA Solutions for Enterprise-Wide Procurement (SEWP) V, OMNIA Partners and National Cooperative Purchasing Alliance (NCPA) contracts.
CornerstoneAI’s mission is to ensure the development and ongoing maintenance of responsible AI usage by agencies within the Federal and State Government space. AI plays a critical role in nearly every aspect of business and accelerates the creation of high-impact digital and automated solutions. CornerstoneAI provides AI audit, remediation and development services, including cybersecurity to maximize these benefits while maintaining necessary boundaries and implementing precautions against misuse.
“Partnering with a company as reputable as Carahsoft, provides a clear path to further our mission to eliminate data bias in AI/ML and bring responsible AI techniques to the top of AI development agendas, I am confident that our partnership with Carahsoft and its resellers will provide Government agencies a competitive edge and advantage in the continuous modernization effort.”
-Eric Barberio, Executive Advisor and COO of CornerstoneAI.
Preserving ethical operations is crucial to any technology field and CornerstoneAI makes this task simple. Through CornerstoneAI’s efficient auditing and detailed reports, agencies can improve their data ecosystems and build trust by identifying challenge areas and implementing effective solutions to eliminate machine learning bias and AI discrimination.
“With the addition of CornerstoneAI to Carahsoft’s AI solutions portfolio, Government agencies have access to solutions that can ensure their AI systems function at maximum quality and accuracy, We look forward to working with CornerstoneAI and our resellers to help agencies take ownership of their AI diversity and create an equal opportunity, inclusive society.”
-Michael Adams, Director of AI Solutions at Carahsoft.
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Artificial Intelligence, Cybersecurity, MultiCloud, DevSecOps, Big Data, Open Source, Customer Experience and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.
About CornerstoneAI Inc:
CornerstoneAI Audits, Inc is the creator of the BiasFinder AI technology designed to assess bias within machine learning AI systems of any size and provides data-engineering and social ethics consulting assessments of AI eco-systems having established an audit program to attest to Fairness, Accuracy, Transparency and ensure AI systems are Explainable to all stakeholders.
EMERGING TECHNOLOGY,GOVERNMENT BUSINESS
TTEC | September 23, 2022
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.
Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA).
TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States.
"TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities."
-Anna Van Buren, senior vice president, TTEC.
With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management.
The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail.
"Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve."
-Michael Perrotto, acting E-ZPass program manager, NYSTA.
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.