EMERGING TECHNOLOGY, GOVERNMENT BUSINESS
TTEC | September 23, 2022
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.
Agencies that comprise the contracting authorities include New York State Thruway Authority (NYSTA) and The Port Authority of New York and New Jersey (PANYNJ). Under the terms of the contract, TTEC will also provide services for the New York State Bridge Authority (NYSBA), the Buffalo Fort Erie Public Bridge Authority (operator of the Peace Bridge), and the Thousand Island Bridge Authority (TIBA).
TTEC began work with the CCC this summer on the implementation phase. Design, development, testing, and commissioning is expected to be completed in 2023 with an anticipated go-live date of January 2024. The contracting authorities oversee the largest tolling operation in the United States.
"TTEC appreciates the faith that the tolling authorities have placed in us to deliver exceptional service to all the New York agencies and motorists who depend on the E-ZPass transportation network, We look forward to working with the agencies and their technology partners to apply our many years of experience in electronic tolling environments to enhance customer care operations for the authorities."
-Anna Van Buren, senior vice president, TTEC.
With decades of public sector expertise augmented by the recent acquisition of the public sector assets of Faneuil Inc., TTEC will offer a wide range of business processing services, including provisioning of the New York Customer Service Center's (NYCSC) primary and alternate customer contact facilities, integrating and deploying the telephony and Interactive Voice Response (IVR) technical solution, account management, customer contact and case management services, customer satisfaction surveying, interfacing with collections agencies, support for courts and tribunals, and financial management.
The NYCSC was established on behalf of the public authorities that collect tolls from customers through multiple methods, including a transponder-based electronic toll collection (ETC) system known as E-ZPass, and cashless, image-based license plate tolling known as Tolls by Mail.
"Customer service is a top priority for the Thruway Authority. We believe this new contract will offer new technology-based solutions and an improved focus on providing a streamlined and easy-to-use payment system for our customers. We look forward to working with them through the transition and ultimately go-live operations phases to provide our customers with the service and support they deserve."
-Michael Perrotto, acting E-ZPass program manager, NYSTA.
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
Entrust | November 08, 2022
Entrust, a global leader in trusted payments, identities and digital infrastructure, has had nine of its cloud and associated support services approved for the G-Cloud Framework. This platform enables public bodies in the UK to procure commodity-based, pay-as-you-go cloud services on government-approved, short-term contracts through an online catalogue called the Digital Marketplace.
This streamlined procurement process supports the UK government’s ‘Cloud First’ policy and is a key component in the government's ambition to operate a cloud-native digital architecture. The Entrust services that are available on the latest iteration of the framework, G-Cloud 13 are as follows:
Entrust nShield as a Service – cloud Hardware Security Modules
Public Key Infrastructure (PKI), as either:
Managed PKI – A bespoke & dedicated PKI without the need for in-house expertise
PKI as a Service (PKIaaS) – Cloud based turnkey PKI
SSL Certificates (through our partner Conosco)
Identity as a Service (IDaaS) – Identity & Access Management with a broad array of authenticators
Managed Certificate Hub – Certificate Lifecycle Management for public and private Certificate Authorities in your enterprise
Managed Root Certificate Authority – high assurance Root of Trust for your PKI
Managed Microsoft PKI – A managed bespoke and dedicated PKI within Azure
Cloud support consultancy – design, onboarding, cryptography and PKI health checks for Entrust G-Cloud services
The need to authenticate the identity of people, systems and things is challenging and growing. With the launch of G-Cloud 13, and the inclusion of these nine services from Entrust, government departments and agencies in the UK Public Sector can leverage these solutions to enable secure transactions. As an annually revised platform, G-Cloud 13 will go live on 9 November 2022 and is due to end at 23:59 on the 8 November 2023.
Specifically, the addition of nShield as a Service to this roster facilitates UK public sector organizations moving their infrastructure into the cloud while maintaining control of their data security with master keys protected in a hardware security module (HSM), as is best practice.
“The UK Government G-Cloud program is a way for public sector organisations to purchase cloud based IT solutions from approved, secure providers. Many of these organisations are looking to move as much of their infrastructure into the cloud as possible and need many of the Entrust cloud solutions to support the security requirements. With Entrust cloud solutions, we give you the capability along with the comfort that, strong controls and governance are consistently applied.”
-Robert Hann, Vice President of Centre of Expertise for Entrust Digital Security Solutions.
Entrust delivers UK Public Sector organisations G-Cloud approved solutions that ensure that you have a robust, secure and scalable combination of solutions to meet your data protection requirements.
This cloud-native framework can help customers who are seeking to reduce their on premises data centre footprint and have more flexibility by replacing big capital outlay with a more predictable and flexible subscription payment model. Furthermore, with a selection of managed and “as-a-Service” solutions from Entrust, customers who are lacking the in-house expertise to manage their identity management or data protection solutions can safely leave it to the experts at Entrust..
Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and digital infrastructure. We offer an unmatched breadth of solutions that are critical to enabling trust for multi-cloud deployments, mobile identities, hybrid work, machine identity, electronic signatures, encryption and more. With more than 2,800 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organisations trust us.
EMERGING TECHNOLOGY, CYBERSECURITY
Forcepoint | September 28, 2022
Global security leader Forcepoint announced that the Federal Risk and Authorization Management Program (FedRAMP®) has approved the Forcepoint ONE all-in-one cloud platform. FedRAMP is a U.S. government-wide program that certifies that cloud-based software can be trusted to secure and accelerate cloud adoption for federal agencies. Forcepoint’s “Authorized” designation from FedRAMP indicates that Forcepoint ONE meets 325 security controls for NIST 800-53 compliance requirements.
“As a trusted security partner and advisor to the government for over 30 years, Forcepoint’s Authorized certification shows how seriously we take our covenant with our federal customers, The FedRAMP authorization process assures agencies that Forcepoint ONE’s security and access controls meet the high standards required to protect government systems and infrastructure. Simplifying security through Forcepoint’s unique Data-first SASE approach gives agency leaders greater confidence that they can easily adopt Zero Trust, control access and data use, and take advantage of cloud transformation efforts without wasting time, effort, and money.”
-Sean Berg, President of Global Governments and Critical Infrastructure for Forcepoint.
Forcepoint ONE is the converged, cloud-delivered platform for Security Service Edge (SSE, the security component of SASE) that protects agency employees and contractors working remotely as they use web, cloud and private applications. Forcepoint’s all-in-one cloud platform enables security teams to manage one set of policies via a single console for cloud-delivered gateway technologies like Cloud Access Security Broker (CASB), Secure Web Gateway (SWG), and Zero Trust Network Access (ZTNA). Integrated, inline threat protection and DLP provide consistent control for many types of users from government employees to partners, to prevent malware, and stop loss or misuse of sensitive data.
CASB provides identity-based access controls so people on managed or unmanaged devices can easily and safely use government-sanctioned cloud apps. Forcepoint’s unique reverse proxy technology also makes it easy to securely connect personal devices of employees, consultants, contractors, and auditors.
SWG monitors and safeguards interactions with any website. This includes blocking access to websites based on category, blocking downloads of malware, blocking uploads of confidential data to personal accounts, and detecting shadow IT. Forcepoint SWG features a unified agent that runs locally on Windows and macOS devices to enable smart routing of web traffic, offering up twice the throughput of competitors.
ZTNA controls access to private applications hosted behind a firewall from both managed devices and BYOD, without needing VPNs. ZTNA and CASB together deliver identity-based access controls for internal apps and cloud apps seamlessly, providing them side by side through the same SSO page to simplify the user experience.
DLP consistently protects sensitive data across the cloud, the web, and private apps, even agentlessly, all from one console.
Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. Based in Austin, Texas, Forcepoint creates safe, trusted environments for customers and their employees in more than 150 countries.