BAE Systems, Inc | February 09, 2021
BAE Systems announced today it is offering a suite of groundbreaking man-made consciousness capabilities and another information naming service offering on the Amazon Web Services (AWS) Marketplace for GovCloud (US) to support basic public security missions. As a trailblazer in man-made brainpower (AI), AI (ML), and information science services, the organization is making accessible to U.S. government agencies a suite of AI tools to assist analysts with sifting quantities of information, signals, and symbolism. Also, the organization is launching its Data Labeling as a Service (DLaaS) on the AWS Marketplace for GovCloud (US) to support those customers seeking a service to perform information planning applying structured information methodologies, automation, and AI tools.
“Those on the front lines protecting our nation need the latest AI-enhanced information technology and advanced analytics to enable data-driven decision-making,” said Peder Jungck, Vice President and General Manager of BAE Systems’ Intelligence Solutions business. “Our agile and accelerated go-to-market strategy enables our U.S. government customers to rapidly scale the employment of AI across a wide array of missions.”
BAE Systems built up this first suite of inventive AI products as an outgrowth of the organization's work on research and improvement programs across the U.S. Division of Defense. Offering these capabilities on the AWS Marketplace for GovCloud (US) forms the foundation expected to quicken the fast hosting of extra capabilities created by BAE Systems or its partners. The commercial center also affords customers a fast method to acquire and use AI capabilities adjusted to the volume and speed information scientists need to work.
“AWS is committed to providing our government customers with the most innovative, efficient, and effective AI solutions,” said Dave Levy, Vice President for U.S. Government, Nonprofit and Healthcare Businesses for AWS. “By making BAE Systems’ AI capabilities available on AWS Marketplace for GovCloud (US), government customers have increased access to on-demand, scalable data analysis to support their missions.”
Creating information pipelines to use new AI capabilities and applying the proper information marking can be trying for government agencies to establish at scale or costly to do at small scale. As a result, to supplement these ability offerings, BAE Systems is also offering Data Labeling as a Service (DLaaS), which delivers on-request information marking for preparing AI/ML algorithms for mission use cases.
“The AWS Marketplace is an essential element of our AI/ML transition framework to help our customers facilitate the adoption of emerging technologies from across BAE Systems and select partners,” said Dr. Don Widener, Director of BAE Systems’ Advanced Analytics Lab. “We’re accelerating technologies from the lab to operations and making our software available via the AWS Marketplace to assist our government customer’s developers and data scientists in meeting their mission needs.”
About BAE Systems, Inc.
Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you tackle critical projects, you’ll work alongside a supportive team – driven by a shared ambition to protect what really matters. At BAE Systems, you’ll find a rewarding career that truly makes a difference.
VertexOne | March 14, 2022
VertexOne, the leading provider of enhanced SaaS solutions to the utility and energy industry, announced it has been selected by Government Technology magazine as a 2022 GovTech 100 company. The GovTech 100 is an annual list of the top 100 companies focused on making a difference in and providing services to state and local government agencies across the United States. This list is updated annually to reflect the progress and innovation of leading organizations serving state and local governments.
This recognition is decided by industry experts, government employees, investors and the Government Technology magazine editorial team. This marks the second consecutive year VertexOne has made the GovTech 100 list, coming on the heels of the company's successful acquisition and integration of WaterSmart in 2020, which was voted to the GovTech 100 list in 2019 and 2020.
VertexOne delivers modern SaaS solutions for utilities that accelerate digital transformation and meet community needs.
We are extremely proud to have been named to the GovTech 100 list for the second year in a row. It has been a privilege to work with our customers to provide solutions tailored to their unique needs during these challenging times. This is a credit to the work of our team and our customers as we're rapidly transforming the meter-to-cash process and revolutionizing the customer and staff experience for government utilities across North America."
Andrew Jornod, VertexOne CEO and President
VertexOne serves more than 400 water, electric and gas utilities and more than 55 million end customers, making it the largest provider of 100% SaaS-based software solutions to the North American utility industry. These solutions span the full asset-to-cash spectrum, including customer information systems, customer engagement, work and asset management, meter data management and electronic bill presentment and payment. VertexOne will continue to innovate to enable governments of all sizes to better serve their constituents.
"The GovTech 100 for 2022 exemplify the potential of public and private-sector collaboration to catalyze innovation," said Dustin Haisler, e.Republic Chief Innovation Officer. "Each of the GovTech 100 provide critical capabilities to help state and local agencies navigate uncertainty and reimagine the way they deliver services to their constituents."
The GovTech 100 recognition reflects VertexOne's commitment to delivering modern SaaS solutions for utilities that accelerate digital transformation and meet community needs. This award follows VertexOne's designation as a Great Place to Work in late 2021, confirming VertexOne's commitment to attract and support an incredibly talented team that drives trust and makes a difference for customers.
VertexOne is the recognized leader in SaaS platforms for critical business processes of utilities and retail energy companies across North America. VertexOne offers a wide range of innovative services and solutions, including the VertexOne Complete SaaS Solution for Utilities, comprised of the Customer Information System (CIS), Mobile Workforce Management (MWM), Electronic Data Interchange (EDI), Meter Data Management (MDM), Digital Customer Engagement and Customer Self Service. These solutions help utilities and energy companies more efficiently deliver a compelling customer experience, reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction and driving their operations forward. Through the VertexOne Complete SaaS offering, VertexOne takes on the heavy lifting of keeping current with the rapid pace of technology changes so utilities and energy companies don't have to. This gives our customers more time to focus on their core business while leaving the technology to us. For our deregulated energy clients, this also means garnering a greater competitive advantage.
Bright Pattern | January 20, 2022
Bright Pattern, a leading provider of AI-powered cloud contact center software, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced a partnership. Under the agreement, Carahsoft will serve as Bright Patterns' Master Government Aggregator®, making the company's industry-leading omnichannel contact center software available to the Public Sector through Carahsoft's NASA Solutions for Enterprise-Wide Procurement (SEWP) V, ITES-SW2, NASPO, OMNIA, The Quilt, and E&I contracts and the company's reseller partners.
"We are pleased to partner with Carahsoft, the most trusted Government IT solution provider, to deliver innovative cloud-based contact center solutions to Government agencies," said Michael McCloskey, CEO of Bright Pattern. "By partnering with Carahsoft, we will enable Government agencies to leverage AI, automation, and digital channels such as text message, social messengers, and chatbots to improve client satisfaction."
Government call centers and services are crucial for agencies and programs to effectively serve their constituents, making improved customer service a high priority for the Public Sector. Despite the Government's need for advanced call centers and services, however, many of them operate on a tight budget. This prevents agencies from upgrading their call center operations, subsequently widening the technology gap between the Public and Private sectors and negatively impacting customer experience. With Bright Pattern's Cloud Contact Center platform, Government agencies can modernize their mobile digital channels to support their constituents and maximize returns from their existing budget.
Bright Pattern's cloud-based contact center solution provides the advanced features that agencies need at the lowest professional services costs in the industry. Bright Pattern supports features including omnichannel communication, accurate Conversational Interactive Voice Response (IVR), customizable self-service options and artificial intelligence (AI) powered quality assurance, all of which will help the Government call center close the technology gap between the agency and its constituents. Bright Pattern can integrate with agencies existing CRMs or IT Service Management (ITSM) solutions such as ServiceNow, Ivanti, and more.
Bright Pattern Contact Center Software for Government Agencies:
Communicate With Citizens on Any Channel – Bright Pattern's omnichannel platform allows constituents to utilize any digital channel and switch between channels with ease during a conversation with the agency. The platform supports channels SMS/text messaging, mobile apps, messaging apps, chat, etc. on top of traditional communication channels such as voice and email.
Self-Service and Automation of Routine Tasks – Government agencies are often inundated with repetitive tasks, like paying bills and fines, filing complaints, reporting malfunctions or damage, and answering frequently asked questions. Implementing Bright Pattern's self-service technology allows agencies to automate routing tasks into the agency's 311 number. Bright Pattern's Conversational IVR and Standard IVR is powered by Natural Language Processing, allowing constituents to use their natural language to go through the self-service menu and select the right agency or team for their issues.
Empower Public Servants – Bright Pattern's contact center solution and agent desktop is easy-to-use and intuitive. AI can assist customer service agents during conversations with constituents through suggested responses and sentiment analysis of the caller in real-time. Furthermore, supervisors can utilize Omni QM and Bright Pattern's unified reporting dashboards to gain insight into the contact center's operations.
Omnichannel Quality Assurance to Observe and Evaluate Agent Interactions on All Channels – Bright Pattern's Omni QM feature allows agencies to monitor 100% of interactions on all channels. Users can observe interactions on traditional channels: like voice calls, emails and SMS /text messaging; while also monitoring interactions on emerging digital channels such as in-app messaging, messaging apps, and web chats.
Leverage Your CRM to Personalize Constituent Interactions – With Bright Pattern's comprehensive CRM integrations, a contact center can utilize constituent information to match caller information (phone number, phone call ID) with data from the agency's CRM database for faster, seamless service. Integrate with any CRM--Microsoft Dynamics, Salesforce, or even your own record management system.
Turbocharge Your Existing IT Service Management Solution – Bright Pattern also integrates seamlessly with leading ITSM and Enterprise Service Management (ESM) solutions so agencies don't need to rip-and-replace existing software but can add digital channels and powerful AI and automation to existing solutions.
"With the addition of Bright Pattern to our offerings, Government agencies now have access to an all-in-one cloud-based solution that enables users to simplify and manage their multichannel call center operations to improve customer satisfaction," said Evan Slack, Director of Sales for Emerging Cloud and Virtualization Technologies at Carahsoft. "We look forward to working with Bright Pattern and our reseller partners to help agencies modernize their communication channels while optimizing their existing resources and budgets."
Bright Pattern's software is available through Carahsoft's SEWP V contracts NNG15SC03B and NNG15SC27B, ITES-SW2 Contract W52P1J-20-D-0042, NASPO ValuePoint Master Agreement Contract #AR2472, OMNIA Partners Contract #R191902, The Quilt Master Service Agreement Number MSA05012019-F, E&I Contract #EI00063~2021MA, and through the company's reseller partners.
About Bright Pattern
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and service management solutions for innovative midsize and enterprise companies. To make customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern's cloud contact center solution is used globally in over 26 countries.
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, Customer Experience and Engagement, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.