Emerging Technology, Cybersecurity
Businesswire | July 19, 2023
ExtraHop, a leader in network detection and response (NDR), today announced the launch of ExtraHop IDS for Government.
As agencies look to implement a zero trust architecture ahead of the 2024 deadline, they are racing to enhance visibility into their IT environments so they can verify that all users, devices, and systems are in alignment with the framework. However, the growing move to decentralize IT infrastructure has added new challenges for already resource-strapped government organizations, increasing the potential for sensitive data exposure.
To overcome these challenges, ExtraHop IDS for Government caters to public sector customers, offering an isolated network structure so they can be confident their data is secure. ExtraHop IDS, launched earlier this year, adds intrusion detection to the Reveal(x)™ NDR platform for deeper coverage, streamlined investigations, and a seamless user experience. Government customers can now experience these advantages with flexible deployment options and always-on updates to see more, know more, and stop more cyberattacks.
With ExtraHop, government customers will benefit from:
Flexible deployment options: Deploy either virtual (1 Gbps or 10 Gbps) or physical sensors (20 Gbps) pre-loaded with tens of thousands of curated IDS rules.
Role-based access: Restrict network and data access based on employees’ roles to avoid unnecessary data leaks.
Support for disconnected environments: Built-in REST APIs enable customers to upload resources to disconnected sensors, providing support to customers with restricted cloud access.
Industry-leading decryption capabilities: Identify malicious activity within encrypted traffic to expose advanced threats and detect malware.
"Historically, legacy IDS tools haven't been able to deliver the value that government organizations need, but ExtraHop has completely re-imagined the technology," said David Dalling, Cyber Chief Technology Officer, Accenture Federal Services. "ExtraHop approaches intrusion detection in a new, innovative way, which is well-suited for those in more regulated industries. When combined with the award-winning AI in ExtraHop’s NDR solution, Reveal(x), which strings together suspicious activity, and its unique understanding that attacks aren’t always from the outside, ExtraHop takes IDS to the next level."
“Government organizations require solutions that accommodate their needs - solutions that address their decentralized IT structures, compliance concerns, and dwindling resources,” said Sohale Razmjou, Vice President of Federal, Blackwood. “We’re excited to partner with ExtraHop to deliver a solution that helps joint customers tailor their deployment models and access controls, so they can operate confidently.”
ExtraHop serves customers in the federal, state, and local government sectors, including Dallas County and the City of Canyon. Defending vital government and civilian services from cyber threats, ExtraHop supports zero trust architectures, modernization efforts, ransomware mitigation, and more.
“After two decades in the federal sector as a user, cybersecurity executive, and technology project manager, I can personally attest to the rapidly growing need for cybersecurity solutions that government organizations can trust to detect and reveal attacks in real-time,” said Mark Bowling, Chief Information Security and Risk Officer (CISRO), ExtraHop. “With ExtraHop IDS for Government, organizations can benefit from an up-to-date security solution that unifies detection, incident response, and network forensic evidence collection in a single tool, while also integrating seamlessly with tools popular among government customers such as Splunk and CrowdStrike.”
ExtraHop is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. The company’s Reveal(x) 360™ platform is the only network detection and response platform that delivers the 360-degree visibility needed to uncover the cybertruth. When organizations have full network transparency with ExtraHop, they see more, know more, and stop more cyberattacks. Learn more at www.extrahop.com.
Businesswire | August 09, 2023
Talkdesk®, Inc., a global cloud contact center leader for enterprises of all sizes, today announced that Talkdesk CX Cloud™, its AI-powered cloud contact center platform, has achieved Federal Risk and Authorization Management Program (FedRAMP) In Process designation and is listed in the FedRAMP marketplace. FedRAMP® is a U.S. federal government-wide compliance program that promotes the adoption of secure cloud products and services across U.S. federal agencies by providing a standardized approach to security assessment and authorization.
The FedRAMP In Process designation is given to companies that are actively working toward a FedRAMP Authorization and mandates that the company meets specific stringent security requirements. With the FedRAMP In Process designation, Talkdesk has the ability to enable modern customer service and to meet the highest security standards for information confidentiality, integrity, and availability.
“We’re proud to announce that Talkdesk has achieved the prestigious FedRAMP In Process designation for our AI-powered cloud contact center platform. This recognition not only reaffirms our unwavering commitment to security and compliance but also showcases our dedication to providing government agencies with the most trusted, flexible, and innovative solution," said Charanya “CK” Kannan, Chief Product & Engineering Officer at Talkdesk. “As Talkdesk works toward FedRAMP Authorization, we are honored to empower our valued customers on their journey to modernizing government services and delivering exceptional citizen experiences.”
With a comprehensive suite of applications for omnichannel engagement, CX analytics, workforce management, and contact center operations, Talkdesk CX Cloud enables federal, state, and local governments to deliver modern customer service and increase efficiency. The security-compliant, flexible and open platform helps government institutions gain agility and get faster time to value. A single, unified interface preserves customer context and empowers governments to improve service while increasing efficiencies and employee productivity, and reducing costs.
According to recent industry research, 94% of organizations are moderately to extremely concerned about cloud security, with perceived threats ranging from insecure interfaces to unauthorized access and more. Because FedRAMP is known as one of the most rigorous cloud service provider certifications in the world, many companies in regulated industries are increasingly seeking FedRAMP authorized customer service solutions. In addition to its public sector commitment, Talkdesk remains deeply invested in supporting companies across industries as they accelerate digital transformation that improves how they engage with customers securely.
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry.
Emerging Technology, Infrastructure
GlobeNewswire | August 28, 2023
ProcedureFlow, the next-generation knowledge management software, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced a partnership. Under the agreement, Carahsoft will serve as ProcedureFlow’s Master Government Aggregator®, making its platform available to the Public Sector through Carahsoft’s reseller partners and National Cooperative Purchasing Alliance (NCPA), OMNIA Partners, E&I Cooperative Services Contract and The Quilt contracts.
“We are excited to work with Carahsoft and its extensive reseller partner network to expand our Public Sector customer base and increase our visibility in the market,” said Dan Keddy, Sr. Director Partner Sales and Channel Management at ProcedureFlow. “The improved process visual flows that ProcedureFlow’s knowledge management software provides will allow Public Sector customers to simplify their processes and promote efficiency within their organizations.”
ProcedureFlow is a secure, cloud-based environment uniquely designed for the modern workplace that eliminates the need for traditional training methods, such as lengthy manuals or text-heavy documentation, and creates a single source of truth for all organizational information. By centralizing people, processes and technology, ProcedureFlow facilitates an integrated approach for identifying, capturing, evaluating, retrieving and sharing all information and processes in a visual manner, reducing barriers caused by traditional training methods.
ProcedureFlow’s next-generation procedural knowledge management software simplifies the ways employees navigate processes and increase employee proficiency, while also providing employers insight into employee performance and quality adherence. Improved process visual flows give organizations the ability to create, collaborate, share and track procedures for easier end-to-end management and offer valuable insights that support the optimization of operational efficiency.
“We are excited to add ProcedureFlow’s solutions to our portfolio and begin offering our customers access to its next-generation knowledge management software,” said Zak Kennedy, Contact Center Solutions Leader at Carahsoft. “Government and Public Sector agencies are tasked with conveying massive amounts of information to their employees about a diverse array of topics on a daily basis. We look forward to collaborating with ProcedureFlow and our reseller partners to enable our Public Sector customers to transform their processes, improve efficiency and enhance public services they provide.”
The Technology Training portfolio at Carahsoft offers industry-leading solutions that enable Public Sector customers to achieve digital transformation and utilize technology more efficiently. Carahsoft offers training programs and services that help the Public Sector stay current with IT trends and certifications to progress their agency’s mission. Learn more about Carahsoft’s Training Technology Solutions here.
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Technology Training, Customer Experience, Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Visit us at www.carahsoft.com.
A Knowledge Management software uniquely designed for the modern workplace. ProcedureFlow simplifies the way employees navigate organizational processes to accelerate proficiency. Our improved process flows allow you to create, organize, update, share, and track procedures for easier end-to-end management.
ProcedureFlow digitizes your operations to create a single source of truth for company processes. This allows employees to access the information they need in a highly consumable, visual, and easily updatable format. With ProcedureFlow, companies can create a high performing culture by improving training and proficiency and boosting employee confidence from day one.