EMERGING TECHNOLOGY, GOVERNMENT BUSINESS
Carahsoft | March 17, 2023
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced its partnership with Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®. Under the agreement Carahsoft will serve as Verint’s Public Sector Distributor, making the company’s citizen engagement solutions available to the public sector through Carahsoft’s reseller partners, NASA Solutions for Enterprise-Wide Procurement (SEWP) V and Information Technology Enterprise Solutions – Software 2 (ITES-SW2) contracts.
“Government agencies are immersed in a worldwide trend to improve their digital IQ and citizen engagement as reliance on government websites and content continues to expand. Consequently, leading global brands are meeting consumers where they want, when they want, and citizens expect this same level of service from government agencies,” says Verint’s John Bourne, senior vice president, global channels and alliances. “Verint’s partnership with Carahsoft will help the public sector meet these challenges by extending the reach of our customer engagement solutions through Carahsoft’s extensive reseller network.”
There are a number of government initiatives in place today that are driving the need for improved digital services and making citizen engagement a top priority. These include President Biden’s Executive Order #14058 (Transforming Customer Experience & Service Delivery to Rebuild Trust in Government) which focuses on transforming federal customer experience and service delivery to rebuild trust in government; and the Federal Risk and Authorization Management Program (FedRAMP) that simplifies security for the digital age by providing a standardized approach to security for the cloud. Verint solutions are FedRAMP Moderate/IL4 authorized, which comes on the heels of more than 20 years helping hundreds of agencies and departments around the world measure and improve citizen satisfaction.
“Forward-thinking government and public sector agencies are continually improving their customer engagement tools to provide a seamless digital experience for citizens,” said Michael Shrader, vice president of Intelligence and Innovative Solutions at Carahsoft. “With the addition of Verint to our Customer Experience and Engagement portfolio, agencies will be able to address various challenges, increase efficiency and promote rapid change across every citizen experience. We look forward to working with Verint and our reseller partners to help our joint customers deploy all the capabilities of the Verint Customer Engagement Platform.”
The Verint Customer Engagement Platform helps organizations adapt and improve their operations in days, not months or years. It works across the organization, breaking down the barriers that exist between departments and operations. Verint technology enables people and bots to work together seamlessly from anywhere. The Verint Platform open architecture allows organizations to leverage existing investments in new ways. Verint solutions provide agencies with the data needed to surface and act on insights in real time to enhance customer experiences and efficiency, which ultimately drive continuous improvement. With Verint, organizations can create highly differentiated experiences, drive enduring relationships with their constituents and effectively navigate the disruption and constant change government agencies are experiencing.
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Customer Experience, Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.
Intermap Technologies, Inc. | February 13, 2023
Intermap Technologies (Intermap), a leading 3D geospatial products and intelligence solutions provider, recently announced that it has been chosen by the United States Department of Defense to advance to the next stage of a competitive process to showcase advanced technology for Geospatial Temporal Incident Data. Intermap was invited to showcase its newest artificial intelligence processing technology and illustrate how it can help the U.S. government with actionable, geo-precise data for planning processes and situational awareness after its prior proposal was vetted and assessed.
Human-caused events (population disturbances, crime, riots and protests, and cybersecurity advancements) and natural hazard occurrences are included in Geospatial Temporal Incident Data. At the Thunderstorm 23-1 event in April 2023, Intermap will exhibit its capabilities and demonstrate its advanced technology to the Department of Defense.
Intermap's digital tool combines machine learning, artificial intelligence algorithms, natural language processing, proprietary, multi-sensor-derived terrain, global-scale, object, and feature catalogs, and open-source global data to track, identify, display, and notify interested parties of current international events, threats, and natural disasters.
Its technology using ML/AI/NLP processing, analyses and precisely geolocates the danger level, categorizes each occurrence, calculates its footprint, and marks it on a map to enable actionable visualization for possible threats in a given region of interest. The generated information improves situational awareness and aids planning procedures by fusing, analyzing, and visualizing events and trends to present the U.S. Army with an enhanced common operation picture (COP).
About Intermap Technologies, Inc.
Intermap Technologies, founded in 1997, is a global pioneer in geospatial intelligence solutions, specializing in the generation and analysis of 3D terrain data to create high-resolution thematic models. The Company provides broad, complementary, multi-source datasets to clients through scientific analysis of geospatial information, processing technologies and proprietary sensors, allowing them to incorporate geospatial intelligence into their workflows effortlessly. Through machine learning and artificial intelligence, Intermap's 3D elevation data and software analytic capabilities enable worldwide geospatial analysis, providing companies with crucial information to understand their terrain environment.
Launchdarkly | January 25, 2023
On January 24, 2023, LaunchDarkly, a feature management platform, received moderate impact authorization from the FedRAMP (Federal Risk and Authorization Management Program) for its LaunchDarkly Federal solution, with endorsement from the Center for Medicare and Medicaid Services (CMS).
For years, LaunchDarkly has worked directly with US government agencies to drive innovation and increase resiliency in their software deployments. Many government organizations now use the platform to manage feature releases and deployments across their agencies and infrastructures. Customers can use the LaunchDarkly Federal solution to perform targeted rollouts efficiently, significantly improve release experiences, and confidently deploy new technology to millions of users.
LaunchDarkly Federal supports connected and disconnected operations and is the market's first feature management platform to receive FedRAMP authorization. It is now better positioned to provide the public sector with an enterprise-class feature management solution that enables government agencies and their private sector partners to safely modernize and migrate applications while maintaining exceptional control.
This authorization comes at a crucial time when government agencies strive to operate in the safest environments possible in the face of rising cyber security concerns. The platform is uniquely positioned to assist these agencies as they advance their DevSecOps initiatives to incorporate Continuous Integration/Continuous Delivery (CI/CD).
LaunchDarkly's commitment to enhancing the privacy and security of its platform is furthered by its FedRAMP authorization at a moderate impact level. The company has also confirmed that its platform supports HIPAA compliance, offering healthcare providers that adhere to strict privacy regulations with the confidence and capabilities they need to innovate continuously with less risk.
Founded in 2014 and based in Oakland (California), LaunchDarkly is a scalable feature management program. Feature management enables development teams to innovate rapidly by fundamentally altering how software is delivered to customers. DevOps teams can accelerate their journey to the cloud, standardize safe releases at scale, and collaborate more effectively with business teams with the ability to gradually release new software features on any platform to any segment of users. Currently, the platform deploys 20 trillion feature flag peaks daily, and this number continues to rise. LaunchDarkly is on the Forbes Cloud 100 list, Enterprise Tech 30 list, and InfoWorld's 2021 Technology of the Year list.