Noblis | September 27, 2021
Noblis, Inc., a leading provider of science, technology and strategy services to the federal government, today announced the launch of its RunGrants™ solution to automate, streamline and expedite the grants management process from end-to-end. A Cloud-based grants solution, it centralizes relevant data to improve decision making and can be configured to meet unique agency and mission needs. RunGrants is the third offering announced within Noblis' Run solutions suite which helps government agencies and clients employ automation and analytics to streamline complex workflows, expedite and improve decision making and achieve broader IT modernization goals.
"Funding from federal grants programs powers a wide range of critical public and private initiatives. Prioritizing and funding these initiatives to ensure that the most critical needs are met at the right time and in the best interest of the public can be challenging. RunGrants was developed with this in mind. It provides a clear, modern and user-friendly method for submitting and tracking grant applications to help stakeholders on both sides of the process from application submission, to evaluation, to selection."
Mile Corrigan, senior vice president, Noblis' Federal Civil Solutions
For more than a decade, Noblis has been helping to automate the federal grants lifecycle. With RunGrants, this expertise translates to a cloud-based solution that is:
Automated – Delivers speed and accuracy improvements while reducing the need for management intervention in a highly secure platform.
Standards-Based – Consolidates data for greater interoperability and support for modernization goals.
Flexible – A low-code framework to easily customize for workflows, reports and functionality to match each agency's unique environment.
Data-Driven – Gives managers and agency leadership deep insight into every aspect of the grants process for better awareness and decision making.
Cost-Effective – Software-as-a-Service model means predictable costs, regular maintenance and improvements that keep up with evolving demands and a streamlined acquisition process.
About the Run with Noblis Solutions Suite
The Run with Noblis solutions suite addresses the evolving needs of federal agencies with the speed, performance and scale of digital solutions that create insights, automate workflows, streamline processes and drive greater outcomes. Learn more at noblis.org/run.
Noblis is a dynamic science, technology and strategy organization dedicated to creating forward-thinking technical and advisory solutions in the public interest. We bring the best of scientific thought, management and engineering expertise together in an environment of independence and objectivity to deliver enduring impact on federal missions. Noblis works with a wide range of government clients in the defense, homeland security, intelligence, law enforcement and federal civil sectors. Together with our subsidiaries, we tackle the nation's toughest problems and apply advanced solutions to our clients' most critical missions.
Lynx Technology | April 29, 2021
Lynx Technology, an IoT shrewd home, media worker arrangement, and application development organization, today declared the authority dispatch of its administrations expected to help nearby, state, territorial, and government offices and project workers with a mobile application, API, and programming development.
"Lynx was established to convey groundbreaking technology to various enterprises," said John Driver, CEO of Lynx Technology. "By utilizing the information we acquired effectively working with worldwide technology makers and specialist organizations in the course of the most recent twenty years, we are sure that administration offices needing programming development and mobile applications will discover Lynx to be a phenomenal cooperate with an interesting point of view and creative arrangements."
Situated in San Diego, Lynx Technology is an SBA 8(a) Certified firm. Moreover, Lynx is confirmed as a Small Business (SB) by the CA State Department of General Services, (DGS), a Caltrans Certified Disadvantaged Business Enterprise (DBE), a Minority-Owned Business, and Black American Owned Business. (DUNS: 079831093 and CAGE: 7VFR1).
Lynx Technology gives the best, most expert groundbreaking technology with administrations like Mobile Development; API Development/Integration; Web and Server Development; Embedded Software; Development; and Technology Support, and is a significant asset to supplement or enhance IT prime project workers or direct to government offices.
ABOUT LYNX TECHNOLOGY
Lynx Technology gives groundbreaking technology including creative IoT savvy home and media worker streaming, stockpiling, and the executives for purchaser gadgets organizations and specialist co-ops. As an SBA 8(a) and California Small Business affirmed San Diego-based organization, Lynx likewise offers proficient administrations for mobile application, API, and programming development for government offices and their great project workers.
Talkdesk | October 04, 2021
Talkdesk Inc., the global customer experience leader for customer-obsessed companies, announced the launch of Talkdesk Citizen Engagement, an end-to-end customer experience (CX) solution that provides a better way for government agencies to administer benefits, communicate with applicants and recipients, and modernize their contact center operations.
While different in many ways from private sector organizations, government entities are subject to the same consumer demands of today’s digital age, where fast, frictionless, and intelligent interactions have become expected in all areas of life. Whether grocery shopping, buying insurance, visiting the doctor, or applying for government benefits, the CX stakes have never been higher. This is especially true for government agencies, as citizens rely on them during crises and for assistance with vital services. In fact, many U.S. states and municipalities reported record-breaking interaction volumes last year as their crisis services hotlines were inundated with citizen inquiries related to the pandemic.
Designed with that in mind, Citizen Engagement offers a well-timed solution for helping state and local governments alleviate common pain points associated with supporting key programs like Medicaid, unemployment insurance, SNAP, housing assistance, and more. The solution streamlines and simplifies the benefits process, giving government organizations the capabilities they need to deliver the service citizens want. Solution highlights include:
Improved access – Enables citizens to easily find program information, understand how to apply, fulfill eligibility requirements, and obtain application assistance on the communication channel of choice. Bots, multi-language features, and artificial intelligence (AI)-powered self-guided options further simplify the program enrollment process and accelerate access to benefits.
Reduced inbound call volumes – Proactively notifies applicants throughout the enrollment and benefits disbursement journey to reduce citizen effort, status check inquiries, and inbound call volumes. Complex inquiries can be seamlessly transitioned to the right live agent without long hold times. Systems of record and identification tools can also be effortlessly integrated for fast verification.
Modernized contact center operations – Allows operations to adapt to evolving program requirements and scale as necessary to meet fluctuating demands without the need for complicated coding or overloading IT resources. The solution’s AI-infused capabilities also make agent onboarding and ongoing training more efficient, empowering agents with suggested next best actions in real-time.
“The pandemic and recent disaster relief efforts placed added pressure on state and local government agencies, which were already burdened by disparate, legacy systems. Recognizing yesterday’s technology can’t meet the demands of today, these organizations are now reenvisioning the contact center and prioritizing CX. Talkdesk Citizen Engagement helps put them on the path to modernization, giving them a better way to support social service delivery and foster greater trust and transparency.”
John Bastin, vice president, industry strategy - public sector, Talkdesk
The Citizen Engagement solution is compliant with Section 508, which requires federal, state, and local agencies to make their electronic and information technology accessible to people with disabilities.
Citizen Engagement is part of a portfolio of Talkdesk products and solutions tailored to meet industry-specific needs, enabling enterprises and government organizations to unlock the promise and potential of great customer experiences. In addition to the introduction of Citizen Engagement, the company also just announced Talkdesk Insurance Smart Service. Learn more about the full range of Talkdesk contact center solutions.
Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience.