GOVERNMENT FINANCE

ICF Named ServiceNow Americas US Federal Partner of the Year

ICF | February 23, 2022

ICF , a global consulting and digital services provider, was recently named the 2022 ServiceNow Americas U.S. Federal Partner of the Year for continued success in partnering with ServiceNow's federal team to rapidly deliver impactful digital solutions to the U.S. government.

"ICF is one of the most capable partners to deliver ServiceNow to federal agencies. The team always puts the customer first and consistently co-delivers mission-driven engagements to agencies. ICF's collaborative approach to sales and marketing, dedicated ServiceNow practice, platform accelerator library and expertise across all platform modules has contributed to high customer satisfaction scores for an impressive four years in a row."

Steve Walters, vice president of Federal at ServiceNow

In 2021, ICF completed over 250 deployments on the Now Platform®, with its scaled-delivery Digital Service Centers alone yielding over 150 apps to date designed to quickly improve clients' business outcomes. A ServiceNow Elite Partner, ICF has over 500 ServiceNow-certified technical consultants supporting the U.S. federal civilian and defense markets. ICF's over 50 ongoing ServiceNow-related projects include work for clients such as the U.S. Department of Commerce, the U.S. Department of State and the U.S. Department of Health and Human Services.

"We are combining the best of ICF's deep domain and technology consulting expertise with the ServiceNow Now Platform to deliver quick, secure and affordable low-code solutions to federal customers," said Mark Lee, executive vice president and public sector lead. "We are proud to be recognized once again for our successful partnership and look forward to exploring innovative ways to collaborate to address our clients' evolving mission and digital business needs."

This year's ServiceNow Partner awards were based on 2021 performance and evaluated attributes such as revenue contribution/growth, product line expansion, workflow and skill competencies growth, and business innovation with associated digital transformation impact. A leading low-code/no-code platform implementer in the federal space, ICF was named ServiceNow's #1 U.S. Federal Partner of the Year in 2019 and is a platinum-level sponsor for ServiceNow's Federal Forum 2022 in March.

ICF combines public sector domain expertise with an ecosystem of platform partners and digital practices to deliver responsive, scalable solutions that achieve clients' mission outcomes and a step change in productivity. The company's digital solutions help mission leaders solve critical problems, modernize systems, harness the power of data and analytics and optimize the customer experience to drive positive change from within.

About ICF
ICF is a global consulting services company with approximately 8,000 full- and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Spotlight

Digital Government strategies are being rolled out in many Australian and international jurisdictions, ushering in a fundamentally different approach to the design and delivery of public sector services. Digital Government makes digital services (usually delivered through internet and mobile channels) the default delivery channels for the majority of services, and places them at the centre of innovating, designing and operating government services.

Spotlight

Digital Government strategies are being rolled out in many Australian and international jurisdictions, ushering in a fundamentally different approach to the design and delivery of public sector services. Digital Government makes digital services (usually delivered through internet and mobile channels) the default delivery channels for the majority of services, and places them at the centre of innovating, designing and operating government services.

Related News

EMERGING TECHNOLOGY

Healthy Together and Florida Department of Health Win at ATARC's GITEC Emerging Technology Awards

Healthy Together | December 14, 2022

On December 6th, the Advanced Technology Academic Research Center (ATARC) awarded Healthy Together and the State of Florida's Department of Health (FDOH) with a Digital Experience Award at their 2022 GITEC Emerging Technology Award Ceremony in Washington, D.C. The annual ceremony recognizes government initiatives that have made significant contributions in the advancement and implementation of technology innovations. The Digital Experience Award spotlights government projects that promote exceptional citizen service experiences through the use of technology. ATARC nominates organizations that have radically improved the experience of government and pushed the boundaries to build customer-centric human connections in our digital world. "We are incredibly proud to have our partnership with FDOH recognized by ATARC. The Digital Experience Award is a powerful validation of the impact we were able to have and our mission to improve collective health and make government more efficient. We are excited to continue to innovate and modernize resident access to government services with our technology." -Jared Allgood, President of Healthy Together. While awardees typically come from federal agencies, FDOH was selected because of the widespread success of its roll-out of the Healthy Together mobile platform in response to the COVID-19 pandemic. Other 2022 winners include NASA, the Department of Veterans Affairs, ATF, GSA, the U.S. Army and the Marine Forces Cyber Command. About the Project: During the COVID-19 pandemic, the Florida Department of Health, Division of Disease Control engaged Healthy Together and its cloud-based SaaS Disease Management Platform to support case investigators, deliver timely test results to residents, and automate case investigation processes. With a population of over 21M residents, manual processes at labs and testing providers coupled with heavy demand for testing created significant delays in the time to deliver diagnostic results. Due to the rising number of cases, FDOH sought solutions to scale the response to resident and departmental needs. The Florida Department of Health partnered with Healthy Together to deploy a case management system and mobile application to deliver real-time test results to residents. Through the application, FDOH was able to successfully deliver over 30M diagnostic results to state residents. As part of the deployment, Healthy Together built and implemented a self-serve, digital case interview based on CDC guidelines and FDOH standards to assist in case investigation. Over 90% of self-serve case interviews were completed within 1 hour of receipt of a positive test result, a staggering 10x increase in speed to deliver services with more contacts elicited than traditional manual methods. Data captured by the digital case interviews was fed to its auto-scaling AWS hosted case management software that automated data analysis, decreased manual processes and reduced the need for additional hiring. Over the course of the partnership, more than 50% of Florida households utilized Healthy Together's services. Healthy Together has since partnered to help additional states, counties, and tribes to scale and automate other government processes such as Medicaid, SNAP and TANF eligibility, enrollment, & renewal, WIC program management, and behavioral health systems. About Healthy Together: Healthy Together is a health technology company that builds SaaS technology for government, education and enterprise. Their technology aids in areas such as disease surveillance, behavioral health management and benefit enrollment for programs like Medicaid, Supplemental Nutrition Assistance Program and WIC. Healthy Together's mobile application has reached #1 in the App Store Health & Fitness category and has over 225k reviews on the App Store and Play Store with a 4.9/5 star rating.

Read More

EMERGING TECHNOLOGY,INFRASTRUCTURE

CSG Government Solutions Selected by the Texas Office of the Attorney General to Provide IV&V Services for Child Support System Modernization Project

CSG Government Solutions | December 16, 2022

CSG Government Solutions, a national leader in government program modernization, today announced that it has been selected by the Texas Office of the Attorney General to provide Independent Verification and Validation (IV&V) services for its Child Support System Modernization Project. CSG is providing IV&V services for the modernization of the Texas Child Support Enforcement System and its peripheral applications. Our team reviews and reports on all technical and managerial aspects of the project, provides objective analysis identifying potential project risks and opportunities, and develops actionable recommendations to support project success. Our team also assesses system adherence to contractually-defined industry standards, including those required by the Office of Child Support Enforcement. “CSG will leverage our experience as national leaders in child support system modernization to help assure Texas achieves its modernization goals, Our team applies our forward-looking IV&V methodology and program expertise to support the implementation of a system that will serve Texas’ children and families well into the future.” -Tim Lenning, Director of CSG’s Child Support practice. About CSG Government Solutions CSG Government Solutions is a leading government operations consulting firm helping states modernize critical program enterprises. We help governments leverage innovative technology and processes to meet the challenges of administering complex programs. Founded in 1997, CSG clients include 47 state and territory governments, the U.S. Department of Health and Human Services, the U.S. Department of Labor, and large municipal governments. For more information, visit http://www.csgdelivers.com and connect with us on LinkedIn and Twitter.

Read More

GOVERNMENT BUSINESS

Nok Nok and UberEther Partner to Deliver Phishing-Resistant MFA Fedramp-Certified IAM Solutions to Protect the US Federal Government and its Supplier

nok nok | November 30, 2022

Nok Nok, a leader in FIDO (Fast IDentity Online) authentication solutions and a founder of the FIDO Alliance, today announced it is partnering with UberEther, a leading provider of identity and access management solutions to the federal government. Together they will extend FedRAMP certification of UberEther's IAM Advantage platform with innovative cybersecurity capabilities requested by some of the world’s highest-profile agencies and organizations. FedRAMP’s standards-based approach to security assessment and authorization enables federal agencies, customers, and their suppliers to transition from insecure legacy IT infrastructure to mission-enabling, secure, and continuously-monitored cloud solutions with an increased focus on securing and protecting federal information. UberEther’s IAM Advantage model is FedRAMP High and DoD Impact Level 5 ready, which means that even the most closely monitored companies can run their identity in the cloud more securely, efficiently, and effectively. Once UberEther is fully FedRAMP authorized, it will have one of the only private-tenant, cloud identity solutions available in the federal marketplace that government agencies use to find compliant, FedRAMP-approved cloud services. This designation builds on UberEther’s highest commitment to security standards. “Nok Nok is very honored to partner with UberEther to deliver trusted IAM solutions to the largest government agencies with built-in next-level MFA that meets the highest levels of security, Nok Nok’s FIDO authentication solutions add key features and benefits per the federal mandate in the White House’s 2021 Cybersecurity Executive Order that defines how the government will lead by example in adopting best of breed cybersecurity capabilities. Nok Nok and UberEther’s partnership adds new innovation to mandated FedRAMP solutions that enables government agencies and their supplier networks to become phishing-resistant and therefore more secure, while also becoming easier to use.” -Phillip Dunkelberger CEO Nok Nok. At UberEther, we're extremely excited to be working with Nok Nok on this opportunity to bring phishing-resistant credentials to the federal government, said Matt Topper, President and CEO, UberEther. We're not only focused on enabling citizens and partners of the federal government to connect to services more securely, but we're also enabling service members, civilians, government employees, and contractors to work with mission-critical systems more easily. We all know that zero trust is the future of security within the federal government and worldwide, and identity is the first pillar of zero trust that we need to protect the nation. With Nok Nok inside, government agencies and their suppliers will be able to offer more secure sign-in and a great user experience that's better than anything we've been able to provide before, continued Topper. “I am excited about the future that Nok Nok and UberEther are creating. With FIDO passkeys built into device hardware and software applications, and now FedRAMP standards incorporating phishing-resistant MFA, we are keeping our nation’s networks safe along with the agencies, partners, civilians, and government employees who use these networks”. -Robert Lentz, a member of Nok Nok’s Board of Advisors and who served our nation as Deputy Assistant Secretary of Defense and the first Chief Information Security Officer for the Department of Defense. About UberEther: UberEther effectively builds and efficiently runs the security, identity, and access management services that protect many of our nation’s most critical assets. Identity is the core foundation for secure services in every organization, and we pride ourselves on protecting it. Our established and dependable UberEther team delivers identity solutions for some of the most trusted government agencies and supplier networks. Since 2009, the UberEther team has been building simple, secure, sustainable customer solutions for local and Federal Government agencies and within the Intelligence Community. We are passionate about using technology to solve problems, and we use this passion to prove innovative solutions on our own time before bringing these innovations to our customers. Our diverse background of development, integration, and operations skills allows our team to take into account all aspects of a solution and ensure that what works great in the lab will excel in production. About Nok Nok: Nok Nok is a global leader in passwordless customer authentication. Delivering the most innovative FIDO solutions for the authentication market today, Nok Nok empowers global organizations to dramatically improve their user experience and security, and reduce operating expenses while meeting the most advanced privacy and regulatory requirements. The Nok Nok™ S3 Authentication Suite integrates into existing security environments to deliver proven, FIDO-enabled passwordless customer authentication. Headquartered in Silicon Valley, California, the company has delivered unique inventions and innovations protected by a robust global patent portfolio. As a founder of the FIDO Alliance and an innovator of FIDO standards, Nok Nok is an expert in next-level, multi factor authentication. Global customers trust their customer authentications with Nok Nok’s S3 Suite for their user registrations, sign-ins, and payment confirmations. Nok Nok’s customers and partners include Verizon, Intuit, T-Mobile, BBVA, NTT DOCOMO, NTT DATA, MUFG Bank, AFLAC Japan, Standard Bank, Fujitsu Limited, and Hitachi.

Read More