Emerging Technology
Businesswire | August 09, 2023
Talkdesk®, Inc., a global cloud contact center leader for enterprises of all sizes, today announced that Talkdesk CX Cloud™, its AI-powered cloud contact center platform, has achieved Federal Risk and Authorization Management Program (FedRAMP) In Process designation and is listed in the FedRAMP marketplace. FedRAMP® is a U.S. federal government-wide compliance program that promotes the adoption of secure cloud products and services across U.S. federal agencies by providing a standardized approach to security assessment and authorization.
The FedRAMP In Process designation is given to companies that are actively working toward a FedRAMP Authorization and mandates that the company meets specific stringent security requirements. With the FedRAMP In Process designation, Talkdesk has the ability to enable modern customer service and to meet the highest security standards for information confidentiality, integrity, and availability.
“We’re proud to announce that Talkdesk has achieved the prestigious FedRAMP In Process designation for our AI-powered cloud contact center platform. This recognition not only reaffirms our unwavering commitment to security and compliance but also showcases our dedication to providing government agencies with the most trusted, flexible, and innovative solution," said Charanya “CK” Kannan, Chief Product & Engineering Officer at Talkdesk. “As Talkdesk works toward FedRAMP Authorization, we are honored to empower our valued customers on their journey to modernizing government services and delivering exceptional citizen experiences.”
With a comprehensive suite of applications for omnichannel engagement, CX analytics, workforce management, and contact center operations, Talkdesk CX Cloud enables federal, state, and local governments to deliver modern customer service and increase efficiency. The security-compliant, flexible and open platform helps government institutions gain agility and get faster time to value. A single, unified interface preserves customer context and empowers governments to improve service while increasing efficiencies and employee productivity, and reducing costs.
According to recent industry research, 94% of organizations are moderately to extremely concerned about cloud security, with perceived threats ranging from insecure interfaces to unauthorized access and more. Because FedRAMP is known as one of the most rigorous cloud service provider certifications in the world, many companies in regulated industries are increasingly seeking FedRAMP authorized customer service solutions. In addition to its public sector commitment, Talkdesk remains deeply invested in supporting companies across industries as they accelerate digital transformation that improves how they engage with customers securely.
About Talkdesk
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry.
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Emerging Technology
GlobeNewswire | August 29, 2023
Telos Corporation, a leading provider of cyber, cloud and enterprise security solutions for the world’s most security-conscious organizations, announced today a five-year contract with the Defense Information Systems Agency (DISA) for the Telos Automated Message Handling System (AMHS) to support the distribution and processing of various reports and other critical information.
A widely-used organizational messaging solution in the U.S. Department of Defense, Telos AMHS supports organizations around the world, including the Joint Chiefs of Staff, Combatant Commands, Military Services, Defense Agencies and the Intelligence Community.
Telos AMHS immediately routes incoming messages to the right desktop and creates an archive of all arriving traffic for future reference. AMHS also provides intuitive tools for searching and retrieving messages from the archive while protecting against unauthorized access, and offers an easy way to create, coordinate, and release outgoing messages.
“DISA is one of our longest-standing customers, and we’re pleased to continue to support their organizational communications,” said John B. Wood, CEO and chairman, Telos. “Timely and secure message delivery is key to successful military operations, and we’re honored to be chosen to support this mission.”
About Telos Corporation
Telos Corporationempowers and protects the world’s most security- conscious organizations with solutions for continuous security assurance of individuals, systems, and information. Telos’ offerings include cybersecurity solutions for IT risk management and information security; cloud security solutions to protect cloud-based assets and enable continuous compliance with industry and government security standards; and enterprise security solutions for identity and access management, secure mobility, organizational messaging, and network management and defense. The company serves commercial enterprises, regulated industries and government customers around the world.
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Government Business, Cybersecurity
businesswire | August 17, 2023
CoSo Cloud LLC (CoSo), a Class Technologies company, and leading provider of secure, private-cloud managed services and custom applications for high-consequence eLearning and virtual training, today announced its platform has received StateRAMP authorization for leading eLearning and virtual classroom offerings from Adobe® and Class Technologies. This milestone achievement enables all U.S. state government agencies reliant on public tax dollars to make assured investments in and harness the utmost level of secure technology for government training and education.
StateRAMP is a critical cloud security assessment and authorization program designed to address the specific technology and compliance requirements of state and local governments. With this authorization, state government agencies and publicly funded educational institutions are now equipped with the highest levels of security and compliance, aligning seamlessly with the stringent requirements to protect government and citizen data. CoSo Cloud's StateRAMP authorization builds upon CoSo’s FedRAMP security authorizations for Federal Government agencies, and represents a significant industry advancement in secure eLearning and virtual training solutions, further reinforcing the company's position as a preeminent and trusted partner for public sector organizations.
"The CoSo Secure Private Cloud Platform has the most secure and compliant authorizations in the industry,” said David Nelson, Head of Cyber Security at CoSo Cloud. “With the StateRAMP authorization, customers who rely upon Class and Adobe for virtual training and eLearning are now able to deploy their training and education initiatives with the utmost confidence and security."
CoSo Cloud's StateRAMP-compliant offerings come equipped with robust data encryption, secure access controls, continuous monitoring and regular audits to ensure ongoing adherence to the highest security standards. As a result, government agencies can leverage the innovative tools that CoSo manages to optimize their workforce training, professional development, and educational programs without compromising on security or compliance.
About CoSo Cloud
CoSo Cloud LLC, a Class Technologies Inc. company, provides secure private-cloud managed services, custom software applications, and expert professional services for high-consequence virtual training and eLearning. Global enterprises and government agency customers rely on CoSo to complete their Adobe Connect, Adobe Learning Manager and Class solutions when security, compliance, and reliability requirements demand more from virtual meetings and learning management systems. CoSo Cloud is an Adobe, Class Technologies, SAP, and Zoom partner.
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