Yext | November 15, 2021
Yext, Inc. , the AI Search Company, today announced a suite of AI search solutions designed to help government agencies modernize and streamline digital experiences across channels.
Recent mandates like the 21st Century Integrated Digital Experience Act (IDEA) have required government agencies to improve the customer experience on their websites. A recent Yext study* about consumers' interactions with government agencies online supports the case for these investments: when a government agency provides an excellent overall experience on their website, constituents are more likely to seek official information or advice from that agency in the future (54%), speak well of the agency (42%), and comply with the agency's directives (36%).
"The signing of the 21st Century IDEA put the public sector's need for improved digital experiences into full view. Now more than ever, government agencies are looking for technology that will quickly and easily set them up to serve constituents more effectively online. Our growing team is so excited to show them the potential they can unlock with Yext's powerful Public Sector AI search solution set, a one-stop shop for all of their CX needs."
Laurie "LC" Cook, Vice President of Public Sector at Yext
Yext's public sector solutions incorporate the same powerful Answers AI search technology in the COVID-19 info hubs that the company implemented for the World Health Organization (WHO), U.S. State Department, and the States of New Jersey and Alabama earlier in the pandemic. The solution set includes:
Self-Service Portal: Overwhelmingly, when people have questions or customer service issues related to a civil or government topic, they prefer to find information on their own (78%)* — and with Yext's Support Answers self-service portal, they can. This AI-powered control center supports a one-click experience that allows constituents to self-serve with direct answers to their customer service questions.
Site Search: If people fail to find information on their own when searching on a government agency's website, they typically choose another more labor- or cost-intensive channel (48%),* like calling or emailing the agency's customer service department. Agencies can bypass unnecessary support costs and empower constituents to find the information they're looking for on their website with Yext's Marketing Answers site search solution, which applies the most advanced natural language processing (NLP) to understand and answer questions with an agency's own FAQs, guides, videos, ebooks, and more.
Reputation Management: Constituent reviews are one the best benchmarks for government agencies to gauge progress for improving their digital customer experience. With Yext's reputation management solution, agencies can optimize their online reputation by monitoring, responding, and generating reviews across platforms from one centralized location.
SEO: A majority of people (57%)* prefer search engines like Google or Bing when searching for information to help them understand or resolve civil- or government-related issues, which makes it that much more critical for government agencies to make sure their information is appearing on third-party sites (and accurately so). Yext's SEO-optimized FAQ pages are designed to surface in search results, enabling agencies to extend their customer experience and answer constituent questions before they even reach their website.
While expanding its public sector product offering, Yext has also been building out its public sector sales organization under Laurie "LC" Cook, the company's Vice President of Public Sector. Cook's team now includes the following new hires:
Geoffrey Glaser as Senior Director of Federal, State & Local Government and Education (SLED), and Healthcare
Vernon Aldershoff as Senior Director of Public Sector Sales
Christina Day as Director of Public Sector Sales
David Hernandez as Director of Federal Sales
Yext is the AI Search Company and is on a mission to transform the enterprise with AI search.
With the explosion of information and data online, search has never been more important. However, while the world of consumer search has innovated over time, enterprise search has not. In fact, the majority of enterprise search is powered by outdated keyword search technology that only scans for keywords and delivers a list of hyperlinks rather than actually answering questions.
Deloitte | March 17, 2021
Deloitte's administration and public administrations practice announced the new Deloitte Artificial Intelligence Institute for Government today. Institute pioneers illustrated a bunch of commitments and activities to progress applied AI in the public area by building a cross-area local area for research and shared mastery, and tutoring and developing the talent of things to come.
"As evidenced in the recent National Security Commission on Artificial Intelligence report, advancing the use of artificial intelligence is a national imperative. While decisions and actions to accelerate AI innovation need to happen today, implementing AI brings ethical and technical challenges that are as complex as any we have faced in recent history," said Ed Van Buren, principal with Deloitte Consulting LLP and executive director of DAIIG. "Deloitte's AI Institute for Government is focused on efforts to actively help the public sector harness and shape this movement towards blending human and machine capabilities in a way that improves citizen services, promotes economic growth and recovery, and expands human opportunity"
The institute is a center for imaginative viewpoints, coordinated effort and examination zeroed in on everything AI and related innovations for government. To accomplish this, the institute will draw in pioneers from state, neighborhood and national government, industry, and the scholarly world. The people group will reach past technologists to remember disciplines for the humanities and sciences.
"AI is more than technology — its adoption presents a seismic shift in the future of how work is done and how public servants, individuals and society work with intelligent machines and big data," said Tasha Austin, principal with Deloitte Risk & Financial Advisory, Deloitte & Touche LLP; and director of DAIIG. "The community built through this institute is at the leading edge of how AI is applied to the work of government to improve everything from health care to national defense. We will address critical questions of how we build ethics and transparency into the very DNA of AI to foster trust and advance human potential, rather than increase inequity."
Some of the work and commitments underway for DAIIG's first year are listed below.
Build an AI community of research and shared expertise
The talent and capabilities embodied in the institute convey applied AI contextual analyses that make solid contrasts in open area challenges. The institute is a middle for AI in the public area local area and cultivates learning, investigation and a trade of thoughts. Early commitments include:
• Research and develop AI-powered solutions in collaboration with https://www2.deloitte.com/us/en/pages/life-sciences-and-health-care/articles/health-equity-institute.htmlDeloitte's AI Exploration Lab at the Capital Factory in Austin, Texas and the newly launched CortexAI™ for Government platform. The lab is an innovation hub and storefront to sense new AI technologies, incubate capabilities and create a space for co-development and collaboration. The lab specializes in operational data science, edge computing and the intersection of national security and AI technology innovation.
• Leverage industry leading AI experts from our government and public sector practice to research AI, develop solutions and publish insights to problems that matter to the government.
• Support existing AI communities of practice in government through events co-sponsored with leading nonprofits and trade associations.
• Establish relationships with academic institutions to identify trends and conduct interdisciplinary research on applied AI for the purpose of pioneering and creating disruptive AI technologies and solutions for the public sector.
Mentor and grow AI talent of the future
Establish a robust arrangement of partnerships with driving scholastic projects and advance individual coaching programs for early profession people, based on the central obligation to advance variety and incorporation in the field. Early activities include:
• Lead a discussion of women leaders around AI and Success for Women in STEM careers at the virtual University of Virginia Women in Data Science Worldwide Conference on Friday, March 19.
• Provide mentorship opportunities and resources such as scholarships for rising STEM students from underrepresented communities and Historically Black Colleges and Universities (HBCUs).
• Collaborate with United Way of the National Capital Area to bring AI concepts and technology to middle schoolers in the Greater Washington Metro Area.
Deloitte's administration and public administrations practice — our kin, thoughts, innovation and results — is intended for sway. Deloitte's group of more than 16,000 experts carry new viewpoint to assist customers with expecting interruption, reconsider the conceivable, and satisfy their main goal guarantee.
Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world's most admired brands, including nearly 90% of the Fortune 500® and more than 7,000 private companies. Our people come together for the greater good and work across the industry sectors that drive and shape today's marketplace — delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthier society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Building on more than 175 years of service, our network of member firms spans more than 150 countries and territories.
HWC | September 25, 2020
HWC announced today that the United States Department of Commerce’s National Technical Information Service (NTIS) has named HWC a Joint Venture Partner, bringing the firm’s innovation and expertise to solving complex data challenges across the federal government. As an NTIS Joint Venture Partner, HWC joins a select group of 32 leading organizations, including private-sector companies, academic institutions, and non-profits, who provide innovative data services to federal agencies to advance federal data priorities, promote economic growth, and enable operational excellence. This selection and recognition by NTIS further solidify HWC’s position as a leader in the digital and data services space and allows the company to provide cutting edge data solutions to a wide range of federal customers.