Tusk Venture Partners, 8VC, Wicklow Capital, Align Ventures, and Valor Equity Partners participated in a $25 million Series B investment round for Indigov, the premier constituent service platform for public officials. This takes the total amount raised by the company to more than $38.3 million.
Indigov is a multi-channel constituent experience management platform that helps public officials organize, respond to, and engage those they serve proactively. It was launched in 2019. Officials may get real-time insight into the pulse of their constituency thanks to the platform's rich reporting and analytics.
Indigov is also used by the federal, state, and local governments to manage casework and triage incoming communications that might otherwise clog their inboxes. Indigov presently helps hundreds of congressional, state, and municipal leaders who represent more than 150 million people in the United States.
Americans have relied on their government for aid more than ever in the last two years during the pandemic, from obtaining COVID and unemployment resources to expressing political expression. In general, the number of contacts with public authorities has gone up five times in the last ten years. This is partly because people now have more ways to get in touch, such as through email and social media.
Staffing, budgets, and technology, on the other hand, have stayed unchanged. This has put a lot of pressure on employees, as well as disillusionment among voters and a loss of faith in our government.
The U.S. government receives close to 53 billion requests a year from the public, the vast majority of which are managed in spreadsheets, email, physical paper, and outdated legacy databases. No company could function managing the level of communications public officials receive with the tools they use - when they fail, we all fail."
Alex Kouts, CEO and Founder of Indigov
Alex further added that these touch points are the democratic user experience, and they must be improved. Every day, they collaborate with government authorities to provide a service that not only meets but exceeds, private market expectations. They are making a whole new category of software to change the way people interact with the government from the ground up.