Octo | September 09, 2021
Octo, the premier pure-play IT modernization provider for the Federal Government, announced today it has partnered with Dataiku, a platform democratizing access to data and enabling enterprises to build their own path to AI in a human-centric way. The partnership enables Octo to further its commitment to collaborating with customers to provide mission critical solutions in defense, intelligence, health, finance, and law enforcement federal markets.
Dataiku is a back-to-back leader in Gartner's "Magic Quadrant for Data Science and Machine-Learning Platforms." Their Data Science Studio (DSS) is a singular, end-to-end platform that enables mission owners, business analysts, data scientists, and data engineers to work collaboratively in developing and deploying machine and deep learning models. Dataiku was developed for skill-agnostic users who can interact with the software via high-code, low-code, or no-code interfaces. The general purpose platform for data science allows members of a data team to work together across all stages of any data project, including data access, data exploration, data preparation, model development, model deployment, and model monitoring.
Cindy Walker, Vice President of Octo’s Data Science Center of Excellence said, “It’s all about improving outcomes, and to do that, we need to collaborate with our teams and our customers. Partnering with Dataiku allows us to even better deliver innovations and proven approaches to managing and using data and information to enhance the mission.”
Rob Albritton, Senior Director of Octo’s AI Center of Excellence said, “In a field that is historically siloed, Dataiku democratizes data science across teams and various user personas while maintaining security. This is especially important as we work toward making tactical data accessible to soldiers, first responders, and teams in other sectors that depend on the ability of our data scientists to collaborate and find viable solutions.”
Octo CEO Mehul Sanghani stated, “Octo’s culture of collaboration promotes partnerships like we have established with Dataiku. We are exceedingly pleased to be able to offer our customers alternatives in data science solutions to address their unique, complex challenges.”
Octo is a technology firm dedicated to solving the Federal Government’s most complex challenges, enabling agencies to jump the technology curve. We don’t just modernize. We create lasting change through best practices that help agencies implement and integrate at-scale next-generation technology and innovation. With a mission and service first mentality, we provide Agile, DevSecOps, Artificial Intelligence, Cybersecurity, Blockchain, Cloud, Open Source, and Data Science solutions, collaborating to solve customers’ pressing problems. Headquartered in Reston, Virginia, Octo delivers proven technology vital to the intelligence community and health care, defense, national security, and civilian agencies that directly impact our nation.
Dataiku is the world’s leading AI and machine learning platform, supporting agility in organizations’ data efforts via collaborative, elastic, and responsible AI, all at enterprise scale. At its core, Dataiku believes that in order to stay relevant in today’s changing world, companies need to harness Enterprise AI as a widespread organizational asset instead of siloing it into a specific team or role.
Klas Government | November 21, 2020
Established in 1991, Klas Telecom first associated understudies in quite a while utilizing, ISDN and satellite innovation. The organization has developed to work across various areas from Government and Public Safety, to transportation and self-sufficient vehicles.
For more than thirty years, Klas has been making forefront innovation. In later occasions, Klas Government with their Voyager equipment, modules and programming, has taken this to the extraordinary - the outrageous edge of the organization.
Klas Government's Voyager product line takes the world's most powerful and reliable technology to the extreme, tactical edge of the network. "We go to extremes to make sure it works where nothing else will," says Chris Ericksen the company's CRO. "With value, simplicity and integrity built in, it gives our partners the power to do much more, much faster," he adds.
"As a company, Klas Government has evolved, our tech has become much more advanced and its capability has exponentially increased. Telecom no longer defines us as we continue to expand our offerings. We wanted to update our branding to reflect that, so we're now Klas Government," said Ericksen, "We looked at an incremental tweak of our branding, but it just wasn't reflective of the leaps we've made with our work."
Klas Government has assembled their business on being by a wide margin the best tech to use in unforgiving conditions. They accept there are no awful conditions, you simply need better gear. They likewise accept no one approaches what they can do in this space. They state they give total arrangements that work in a way that is better than all else, faster than any other individual, and at a superior worth. Intense cases that are currently wearing a strong new brand character.
Given their most recent deliveries on the tech front, and their ongoing new business wins, it appears to be a decent an ideal opportunity for them to reevaluate their contribution and support it with another look. Initially, the new character appears to be less difficult, more grounded and more powerful, much like their unit.
About Klas Government
Klas Government provides rugged, low size, weight and power (SWaP) deployable communications solutions to meet the needs of government and military communicators in any operational environment. The company enables customers to communicate in extreme environments by delivering tactical and executive communications systems specifically designed for ultimate flexibility, scalability and portability.
Bright Pattern | January 20, 2022
Bright Pattern, a leading provider of AI-powered cloud contact center software, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced a partnership. Under the agreement, Carahsoft will serve as Bright Patterns' Master Government Aggregator®, making the company's industry-leading omnichannel contact center software available to the Public Sector through Carahsoft's NASA Solutions for Enterprise-Wide Procurement (SEWP) V, ITES-SW2, NASPO, OMNIA, The Quilt, and E&I contracts and the company's reseller partners.
"We are pleased to partner with Carahsoft, the most trusted Government IT solution provider, to deliver innovative cloud-based contact center solutions to Government agencies," said Michael McCloskey, CEO of Bright Pattern. "By partnering with Carahsoft, we will enable Government agencies to leverage AI, automation, and digital channels such as text message, social messengers, and chatbots to improve client satisfaction."
Government call centers and services are crucial for agencies and programs to effectively serve their constituents, making improved customer service a high priority for the Public Sector. Despite the Government's need for advanced call centers and services, however, many of them operate on a tight budget. This prevents agencies from upgrading their call center operations, subsequently widening the technology gap between the Public and Private sectors and negatively impacting customer experience. With Bright Pattern's Cloud Contact Center platform, Government agencies can modernize their mobile digital channels to support their constituents and maximize returns from their existing budget.
Bright Pattern's cloud-based contact center solution provides the advanced features that agencies need at the lowest professional services costs in the industry. Bright Pattern supports features including omnichannel communication, accurate Conversational Interactive Voice Response (IVR), customizable self-service options and artificial intelligence (AI) powered quality assurance, all of which will help the Government call center close the technology gap between the agency and its constituents. Bright Pattern can integrate with agencies existing CRMs or IT Service Management (ITSM) solutions such as ServiceNow, Ivanti, and more.
Bright Pattern Contact Center Software for Government Agencies:
Communicate With Citizens on Any Channel – Bright Pattern's omnichannel platform allows constituents to utilize any digital channel and switch between channels with ease during a conversation with the agency. The platform supports channels SMS/text messaging, mobile apps, messaging apps, chat, etc. on top of traditional communication channels such as voice and email.
Self-Service and Automation of Routine Tasks – Government agencies are often inundated with repetitive tasks, like paying bills and fines, filing complaints, reporting malfunctions or damage, and answering frequently asked questions. Implementing Bright Pattern's self-service technology allows agencies to automate routing tasks into the agency's 311 number. Bright Pattern's Conversational IVR and Standard IVR is powered by Natural Language Processing, allowing constituents to use their natural language to go through the self-service menu and select the right agency or team for their issues.
Empower Public Servants – Bright Pattern's contact center solution and agent desktop is easy-to-use and intuitive. AI can assist customer service agents during conversations with constituents through suggested responses and sentiment analysis of the caller in real-time. Furthermore, supervisors can utilize Omni QM and Bright Pattern's unified reporting dashboards to gain insight into the contact center's operations.
Omnichannel Quality Assurance to Observe and Evaluate Agent Interactions on All Channels – Bright Pattern's Omni QM feature allows agencies to monitor 100% of interactions on all channels. Users can observe interactions on traditional channels: like voice calls, emails and SMS /text messaging; while also monitoring interactions on emerging digital channels such as in-app messaging, messaging apps, and web chats.
Leverage Your CRM to Personalize Constituent Interactions – With Bright Pattern's comprehensive CRM integrations, a contact center can utilize constituent information to match caller information (phone number, phone call ID) with data from the agency's CRM database for faster, seamless service. Integrate with any CRM--Microsoft Dynamics, Salesforce, or even your own record management system.
Turbocharge Your Existing IT Service Management Solution – Bright Pattern also integrates seamlessly with leading ITSM and Enterprise Service Management (ESM) solutions so agencies don't need to rip-and-replace existing software but can add digital channels and powerful AI and automation to existing solutions.
"With the addition of Bright Pattern to our offerings, Government agencies now have access to an all-in-one cloud-based solution that enables users to simplify and manage their multichannel call center operations to improve customer satisfaction," said Evan Slack, Director of Sales for Emerging Cloud and Virtualization Technologies at Carahsoft. "We look forward to working with Bright Pattern and our reseller partners to help agencies modernize their communication channels while optimizing their existing resources and budgets."
Bright Pattern's software is available through Carahsoft's SEWP V contracts NNG15SC03B and NNG15SC27B, ITES-SW2 Contract W52P1J-20-D-0042, NASPO ValuePoint Master Agreement Contract #AR2472, OMNIA Partners Contract #R191902, The Quilt Master Service Agreement Number MSA05012019-F, E&I Contract #EI00063~2021MA, and through the company's reseller partners.
About Bright Pattern
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and service management solutions for innovative midsize and enterprise companies. To make customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern's cloud contact center solution is used globally in over 26 countries.
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, Customer Experience and Engagement, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.